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the hotel was / is very clean and the staff were great to deal with.....
the beds are the worst-----most uncomfortable sleep----the beds were like sleeping on concrete...... also no hot water in the shower.....the issues we brought to the attention of the front desk staff
Bed hard as a rock. Air conditioner made popping noises all night long. No hand towels or wash cloths. Remote for TV did not work. Entry key for room had to be reprogrammed at least once a day for the entire stay which required a trip to the front desk.. Breakfast which you pay for was awful. I will never stay here again. Expedia should remove this hotel from their line up.
I almost didn't stay here because there were a number of bad comments. I have nothing but good to say. It's new, clean, everything works. Fast internet, full breakfast and cheap (for Queretaro). Walking distance to the largest mall in Latin America. 15 min drive to the historic center. The young receptionist in the mornings was friendly, smiling and helpful. Thumbs up.
The hotel canceled our reservations for no reason, we had 3 rooms and ended up with only one available. They had no towels and there were mice in the rooms.