2/10 Terrible
ANN MARGARET, Lady Lake
Travelled with group
Oct 24, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a handicap accessible room over a month before my scheduled stay. I even called the hotel after I booked on Travelocity and confirmed that I wouod have an accessible room with an accessible tub instead of shower. I was assured my request would be fulfilled. When I checked in, they said they had no accessible rooms available and that I didn't make reservations for one. I showed them my confirmation stating I was confirmed for an accessible room with 2 queen beds. They again said they had none avaliable and asked if they could put me in a regular room for the night. I was in Durham for a 5-night stay and it was midnight by this time, so I said okay, but had to have an accessible room the next day. The tegular room they gave me was apparently the last room available and was the dregs of all the room. I could barely get to the bed because the dresser was so close, part of the blackout curtain was ripped down and would barely close enough to prevent a view into the room from the parking lot, and another part of the curtain had a long vertical rip that I had to hold closed with a couple of my hair clips. The worst part was I physically could not get to the bathtub, as my electric chair could not fit between the toilet and around the door. I am a full leg amputee and have to use my electric chair to navigate right up to things. I was in town to got to a funeral for my best friend and couldn't even bathe before going to it. I'm still so upset.
ANN MARGARET
Stayed 3 nights in Oct 2025
