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"Terrible and rude front desk clerk. Clean hotel though. " More

By a verified traveller on Wed 16 Sep 2020

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Hotel Description

Enjoy the indoor pool at this West Long Branch hotel

In West Long Branch

Within 3 miles (5 km) of this West Long Branch hotel, you'll find Monmouth Mall and Monmouth Park. MAC at Monmouth University and Monmouth University are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 128 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$151* Per night/room 4 Oct. - 5 Oct.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Double Bed, Accessible, Non Smoking (Mobility, Bathtub)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites West Long Branch ratings based on 12 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites West Long Branch

Everyone (5) Couples (3) Family (5)
3 out of 5
Terrible and rude front desk clerk. Clean hotel though.

Posted by , from 11735 on 16 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Julia C

We're so sorry that you had a negative experience at the front desk. We invite you to contact us with more information so we can determine who helped you at the front desk and coach them to do better next time. Thank you!

4 out of 5
Very god very fast very mobil vghjj hjgffhj bfuujbvf

Posted by on 7 Jul. 2020

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Comment from Hotel Management

22 Jul. 2020 by Melissa

Thank you!

4 out of 5
Condition of the property was excellent, room attractive and modern, well kept, very clean. Breakfast was above average.

Posted by on 1 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Julia C

Thank you kindly!

4 out of 5

Posted by on 24 Oct. 2019

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4 out of 5

Posted by on 21 Oct. 2019

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5 out of 5
The room was neat and clean and also very quite. I would stay here again.

Posted by on 11 Oct. 2019

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Comment from Hotel Management

11 Oct. 2019 by Julia C

Thank you! We hope you'll be our guest again soon.

3 out of 5
Clean room, but no hot water in the shower!!!! Odd because the sink had plenty of hot water. Also the shower hot/cold water handle was difficult to work and more difficult to turn off.

Posted by on 25 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Julia C

We apologize for the shower issues you experienced. I believe our staff assisted you with adjusting the hot and cold water - I hope that was helpful!

4 out of 5
Even though the hotel is under construction we had a pleasant stay. The location is great for beach hoping and the place is clean and safe. They have new beds and are really comfortable.

Posted by on 8 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Julia C

Thank you for your feedback and for being our guest. We hope you'll visit us again soon to enjoy the renovations that will soon be complete!

5 out of 5
Great staff and brand new feel to the room. The only thing that i wasnt in love with was the murky pool

Posted by on 13 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Julia C

We're so glad that you had a good experience, and we will investigate the complaint about the pool - thank you!

3 out of 5
No Vending. Hotel under construction. Noisy. Could hear the room next door. The TV was terrible fuzzy. No channels . The room seemed new . the AC blew right onto the bed next to it. No way to adjust the air flow direction. I guess that's what you get at Holiday inn.

Posted by on 12 Jul. 2019

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About the Holiday Inn Express Hotel & Suites West Long Branch

Location 294 Highway 36 East, West Long Branch, NJ 07764

Property Features

Holiday Inn Express Hotel & Suites West Long Branch offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available. The business-friendly Holiday Inn Express Hotel & Suites West Long Branch also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This West Long Branch hotel is smoke free.

  • 1 building
  • 128 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Liberty Intl. Airport (EWR) (65.9 km / 41 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites West Long Branch offers 128 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Holiday Inn Express Hotel West Long Branch
  • Holiday Inn Express West Long Branch
  • Holiday Inn Express Hotel And Suites West Long Branch
  • Holiday Inn West Long Branch
  • West Long Branch Holiday Inn
  • West Long Branch Holiday Inn
  • Holiday Inn West Long Branch
  • Holiday Inn Express Hotel Suites West Long Branch
  • Holiday Inn Express Hotel & Suites West Long Branch Hotel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.