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Mitsis Faliraki

5.0 star property
5-star beachfront hotel near Faliraki Beach

Choose dates to view prices

Photo gallery for Mitsis Faliraki

Twin Room (Sharing Pool)
View from room
Front of property
3 outdoor pools, open 10:00 AM to 7:00 PM, pool umbrellas, sun loungers
On the beach, beach cabanas, sun loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Faliraki, Rhodes, L, 85105
  • Place, Faliraki Beach
    ‪2 min walk‬
  • Place, Faliraki Kart Track
    ‪5 min walk‬
  • Place, Kathará Beach
    ‪14 min walk‬
  • Airport, Rhodes (RHO-Diagoras)
    ‪28 min drive‬

Room options

View all photos for Twin Room, Private Pool

Twin Room, Private Pool

Twin Room, Private Pool

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room, Sea View

Twin Room, Sea View

Twin Room, Sea View

  • Sea view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Single Room (Land View)

Minibar, in-room safe, desk, blackout drapes

Single Room (Land View)

  • Resort view
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Family Room (Land View)

Family Room (Land View)

Family Room (Land View)

  • Resort view
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Quadruple Room (Land View)

Quadruple Room (Land View) | View from room

Quadruple Room (Land View)

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 25 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Twin Room (Sharing Pool)

Twin Room (Sharing Pool)

Twin Room (Sharing Pool)

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Quadruple Room, Sea View

Quadruple Room, Sea View

Quadruple Room, Sea View

  • Sea view
  • 25 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Standard Twin Room (Land View)

Standard Twin Room (Land View)

Standard Twin Room (Land View)

8.8 out of 10
Excellent
(3 reviews)
  • Resort view
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room, Partial Sea View

Twin Room, Partial Sea View

Twin Room, Partial Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial sea view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

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About the area

Rhodes

Beachfront retreat .Your stay at this Rhodes hotel places you within a 10-minute walk of Faliraki Beach and Faliraki Kart Track. Also, Katafýgio Beach is within half a mile (1 km) and Kathará Beach is within 2 miles (3 km).

What's nearby

  • Faliraki Beach - 2 min walk - 0.2 km
  • Faliraki Kart Track - 5 min walk - 0.5 km
  • Katafýgio Beach - 9 min walk - 0.8 km
  • Kathará Beach - 14 min walk - 1.2 km
  • Mantómata Beach - 5 min drive - 1.9 km

Getting around

  • Diagoras Airport (RHO) - 23 min drive

Restaurants

  • ‪Faliraki Bar Street - ‬5 min walk
  • ‪Stone Garden - ‬6 min walk
  • ‪Star Fast Food - ‬7 min walk
  • ‪Sentido Apollo Blue Beach Bar - ‬16 min walk
  • ‪Sentido Apollo Blue Taverna - ‬15 min walk

About this property

Mitsis Faliraki

5-star beachfront hotel near Faliraki Beach
Mitsis Faliraki is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Mitsis Faliraki you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Rhodes hotel is smoke free.

  • 348 guestrooms or units
  • 4 levels
  • 2 buildings
  • 7 dining venues
  • 3 bars or lounges
  • Built in 1973
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar on the beach
  • Bar by the pool
Mitsis Faliraki offers 348 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Welling Center(at extra fee) has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.

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  • Pool
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Shopping
  • Table tennis
  • TV in common areas
  • Water skiing
  • Water sports equipment
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurant.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 1476Κ015A0495200

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Faliraki Beach Hotel
Faliraki Beach Hotel Mitsis
Hotel Mitsis
Hotel Mitsis Faliraki Beach
Mitsis
Mitsis Faliraki Beach
Mitsis Hotel
Mitsis Hotel Faliraki Beach
Mitsis Faliraki Beach Hotel All Inclusive Rhodes
Mitsis Faliraki Beach Hotel All Inclusive
Mitsis Faliraki Beach All Inclusive Rhodes
Mitsis Faliraki Beach All Inclusive
Mitsis Faliraki Beach Hotel & Spa - All Inclusive Rhodes
Mitsis Faliraki Beach Hotel Spa All Inclusive
Mitsis Faliraki Beach Hotel
Mitsis Faliraki All Inclusive

Frequently asked questions

How close is Mitsis Faliraki to the airport?

Mitsis Faliraki is 10.2 mi (23-min drive) away from the Diagoras Airport (RHO) airport, the closest popular airport to the property.

How much does it cost to stay at Mitsis Faliraki?

As of Jun 18, 2026, prices found for a 1-night stay for 2 adults at Mitsis Faliraki on Jun 24, 2026 start from CA $783, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mitsis Faliraki have an airport shuttle?

Airport shuttle services are not available at Mitsis Faliraki.

How close is Mitsis Faliraki to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Mitsis Faliraki offer free breakfast?

Mitsis Faliraki offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Mitsis Faliraki?

No, there is no casino at this hotel, but Rhodes Casino (18-min drive) is nearby.

What time is check-in at Mitsis Faliraki?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Mitsis Faliraki?

This hotel offers free self parking and valet parking.

Does Mitsis Faliraki have a pool?

Mitsis Faliraki features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 10:00 AM to 7:00 PM.

Does Mitsis Faliraki have a restaurant?

There are 7 onsite restaurants, offering options like local and international cuisine, a poolside location, and pool views.

Does Mitsis Faliraki have a spa?

Pamper yourself with a day at Welling Center(at extra fee), where you can enjoy thalassotherapy, deep-tissue massages, and aromatherapy.

How close is Mitsis Faliraki to downtown Rhodes?

Mitsis Faliraki is 0.6 mi away from Faliraki.

Mitsis Faliraki Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 133 out of 226 reviews
Rating 8 - Good. 65 out of 226 reviews
Rating 6 - Okay. 20 out of 226 reviews
Rating 4 - Poor. 5 out of 226 reviews
Rating 2 - Terrible. 3 out of 226 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nachatar

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and amenities
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness
Amazing service from ALL the staff. So friendly and welcoming. Great hotel with lots of choice in the A La Carte restaurants and buffet also good. Rooms were clean and comfortable and we enjoyed our stay here!
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Gurminder Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel, good location, very clean, staff are great. great choices for food.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, there are so many food options and different restaurants that you can go to. Great stay
Stayed 7 nights in Apr 2024
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service make this hotel 5 star! Rooms are a little dated but the food and drinks make up for that. The staff can’t do enough for you and try their upmost to make your holiday one of the best.
Stayed 10 nights in Jul 2025
Verified

10/10 Excellent

Ljubinka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!!!
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service as always at Mitsis!
Stayed 9 nights in Jul 2025
Verified

8/10 Good

Anna Josefina

Liked: Cleanliness, staff & service
Great food and evening show. The hotel is very good for families with small children.
Stayed 9 nights in Jun 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service
The location was excellent — just a 5-minute walk into Faliraki town, with plenty of restaurants and shops nearby. The rooms are somewhat dated and could benefit from renovation to truly match a 5-star standard. The food was outstanding, with a wide variety available at the buffet. The à la carte restaurants were exceptional, especially the Italian and Pan-Asian options.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay at Mitsis Faliraki. The staff are all so friendly and helpful. The location is perfect as well as its right on the beach and a 2 minute walk to the main town.
Stayed 9 nights in Aug 2023
Verified

10/10 Excellent

Sharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, it was a little old but everything else was fantastic
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent vacation

Fantastic stay the hotel staff especially the food and drinks manager went above and beyond to ensure our experience was truly unique great Greek hospitality. Definitely will recommend and return to this hotel unforgettable family holiday.
Verified

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Good food, friendly staff & very clean. Just not 5 star. It's a 4 star hotel at best. Would however go again & recommend.
Stayed 7 nights in May 2025
Verified

6/10 Okay

Lyanta

Liked: Amenities
Disliked: Property conditions & facilities
Overall a good stay! The staff are, polite, friendly, helpful and courteous and a true testament to the hotel. However, I had to give this 3 stars as the rooms are very tired and old and are in need of refurbishment. I found hair in my shower head, which was eventually resolved by the hotel staff and my son and I received an apology. Several of the guests I was travelling with unfortunately had food poisoning, but I guess this is a risk with all inclusive and having food out for a while. Also several cats managed to get into the hotel. Overall the hotel staff make this a 5 star, and their job is made a lot harder by the improvements not going into the hotel itself. Whether you have a good stay is a bit of a luck of the draw.
Hair found in the shower head upon arrival
View from the sea view room
View from the sea view room
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 10 nights in Jul 2024
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem. The rooms could do with a refresh but are clean and the ultra all inclusive is excellent value and quality. The staff are friendly and couldn’t do enough for you even in the last week of the season.
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Joanna Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mitsis Faliraki is a beautiful hotel with exceptionally helpful staff, reception were a great support when husband was unwell. Buffet dining is excellent with some really superb show cooking of Greek and Turkish dishes. Sun loungers are plenty with lots of options - several pools, garden and beach and all the loungers are cushioned! Although the hotel was busy there were no queues for the bars in the evening as both the main bar and pool bar serve the entertainment area and also served by waiting staff. Walking distance to the main Faliraki area but didn’t feel you were too close, the double glazed balcony doors kept any noise out! All in all a wonderful hotel and highly recommended.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was spotless, staff lovely and very friendly. Only a few mins walk into shops, bars etc. Food was ok but definitely room for improvement. In the buffet restaurant sometimes the trays were empty, long queues. Al a carted, great choice but qualify of the food wasn’t great.
Stayed 7 nights in May 2023
Verified

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mitsis Faliraki was absolutely wonderful and would highly recommend it to anyone hoping to stay in a upmarket all inclusive hotel in Rhodes! The bar staff, team in reception and restaurant staff were all so kind, polite and helpful, and no request was too big! The evening entertainment was amazing and we enjoyed every night. The facilities are great, the pool is a perfect size and temperature and the beach was clean and hosted water sports. The location was perfect! Just 20/30 minutes from the airport and able to walk into Faliraki centre in 2 mins for a vibrant nightlife and bars. There is a bus stop right outside the hotel which we utilised to head to the infamous Rhodes Water Park just 3km away and up to Rhodes old town also.
Stayed 9 nights in Sep 2024
Verified

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend a week in the height of summer! Staff were very friendly and helpful at all times. During the wildfires around 500 people were evacuated to our hotel, and staff dealt with this amazingly well making sure that everyone were looked after. They ensures food and drinks were available to all and when evacuees left, the hotel was quickly back to its usual standard. Food was lovely and plentiful, plenty of alcohol available and overall this has been a wonderful holiday despite the current wildfire situation. Best wishes to all the affected and evacuees!
Stayed 5 nights in Jul 2023
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was quite pleasant, despite its size the staff were friendly and polite, which may be a reflection of great customer service training. The rooms were generally clean and tidy and any issues were dealt with promptly. In room facilities were good and if any extras were needed the staff were only willing to help. Eg. They did not have an iron available when I needed one, they offered the alternative of ironing my clothes for me. The hotel has a number of restaurants and bars, a wide variety of foods to suit most palates. However in the main restaurant that provides a buffet menu for a large amount of people the food can fall below par. Unfortunately a number of people from our party got food poisoning! Including me! I see this is not an isolated issue as this seems to have been mentioned in other reviews. Not sure what the food safety practices are like behind the scenes… Overall light, airy, family friendly hotel with plenty to do and great customer service but need to look at their food hygiene training.
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Barry Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed July 23 can’t fault the staff or hotel but sadly both teenage boys caught food poisoning from eating chicken burgers at the a la Carrie restaurant half way through our holiday. They were so so ill they were admitted to hospital and put on drips The hospital confirmed it was food poisoning as they had blood and stool tests which cost us £3000 plus new flights as we couldn’t travel home. That money we got back from insurance but not the holiday cost or the pain the boys went through. I did tell Expedia but they weren’t interested. So I’m afraid I will not be booking with them again or staying at the Mitsis Faliraki ever again
Stayed 7 nights in Jul 2023
Verified

8/10 Good

SARAH

Liked: Cleanliness, amenities, property conditions & facilities
Not 5*! The staff are great and very personable. Especially George (entertainment), Yulia and Nikos (Servers). However, there isn’t enough of them, you can be queueing at the bar for 5-10 mins when there’s only 3/4 people in front. The entertainment is great but you have to actively try to find out what is going on as it is only advertised on a small poster in the gym. Had to go round the pool myself to try get a few people to play volleyball. The gym is mediocre, it’s outside which means you can probably do about 20 mins before you overheat and the equipment is a bit limited.The pool and beach area is nice and well looked-after but its important to know the beach is public (this isn’t the hotels fault, its the law) therefore may be wise to think twice when leaving valuables whilst you go for a dip (we didn’t have an issue though). As for the rooms, they’re decent, the beds are comfy and you have enough space. Would’ve expected to see an iron and ironing board for a 5* but that’s acceptable. The cleaners do a good job of cleaning your room but weren’t replenishing mini-bar, toiletries etc. I had to ask for a bar of soap, even though it was clear ours was nearly finished. They do come round in the evening replacing towels though which is a nice touch. Lastly, the food was decent. Everything was well cooked and tasty but became very repetitive especially breakfast. The crepe bar and pizzeria is great but again you can queue for a while and the pizza is one slice not a full pie
Stayed 11 nights in Jun 2025
Verified

4/10 Poor

Karen

Disliked: Staff & service

Night away ruibed

We weren’t given the room we’d paid for which was a double sea view we were given a twin We then had to wait an hour for them to change our room they t then decided they wouldn’t change the room but push the beds together This is a five star hotel ! The food was also cold that we ate whilst waiting for the room After complaining to hotels.com after about an hour on the phone they contacted the hotel who said there wasn’t anyone there to approve a refund We were told we wouldn’t get a refund initially as we’d cancelled whuch we hadn’t We were very unhappy with the room and cold food the staff had said they would put it down as a no show which was ridiculous as we’d waited an hour for them to sort out the room We were then told that a refund could take up to 72 hours !! It was a disaster as it was a night away and hadn’t planned to spend any money as it was all inclusive Our night was ruined We were given a refund minus tourist tax tgat we’d paid to the hotel and hotel tax not sure why we had to pay either as we didn’t stay there So it cost us £20 to wait for an hour in the hotel !! We got the refund the following day thanks to an efficient lady from hotels .com
Stayed 1 night in Apr 2024