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"The young gal who checked us in (sorry I didn’t get your name) was terrific and gave excellent customer service. " More

By a verified traveller on Fri 19 Jul 2019

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Hotel Description

3-star hotel near University of Quebec at Rimouski

City center stay

You'll find University of Quebec at Rimouski and Rimouski - Forestville Ferry within 2 miles (3 km) of this hotel. Rimouski Regional Hospital and The Lamontagne House are also within 3 miles (5 km).

Renovated in 2019

A restaurant and a bar/lounge are featured at this hotel. Guests will appreciate free perks like free self parking and WiFi in public areas. Express check-out, dry cleaning, and concierge services are also on offer.

Classic Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 3 Max
CA $134* Per night/room 21 Apr. - 22 Apr.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, Kitchenette

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hôtel L'Empress ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hôtel L'Empress

Everyone (1)
4 out of 5
The young gal who checked us in (sorry I didn’t get your name) was terrific and gave excellent customer service.

Posted by on 19 Jul. 2019

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Comment from Hotel Management

15 Aug. 2019 by SB

Wow! Thank you for your review. Rest assured that your comment will be share to our "terrific" team. Hope to welcome you again in a near future!

3 out of 5
Les cartes de la chambre ne marchaient jamais. À toutes les fois que nous sortions, nous devions aller à la réception pour réactiver la carte et qu'ils viennent avec nous avec leur passe. Nous étions toujous 3 à 5 clients sur notre étage à avoir le même problème. Même la dernière nuit, après 5 cartes s'essaie je lui ai dit de revenir avec des nouvelles cartes, car j'étais tannée de le suivre à la réception et il est jamais revenue.

Posted by on 26 Jul. 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and concierge services are also featured at Hôtel L'Empress. Self parking is free. A complete renovation of Hôtel L'Empress was completed in June 2019. This 3-star Rimouski hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 2 levels
  • Built in 1999
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hôtel L'Empress offers 62 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Rimouski hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request. Renovation of all guestrooms was completed in June 2019.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

La Cage - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cribs (infant beds) are available for CAD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No elevators
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 10.0 per night
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hôtel L'Empress
  • Hôtel L'Empress Rimouski
  • Hotel L'Empress Rimouski, Quebec
  • L'Empress
  • L'Empress Rimouski
  • Hôtel L'Empress Hotel
  • Hôtel L'Empress Rimouski
  • Hôtel L'Empress Hotel Rimouski
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.