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Hôtel Universel in Rivière-du-Loup

4.0 star property
4-star hotel with a spa, connected to the convention center

Choose dates to view prices

Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Excellence Room 2 Queen Beds
Breakfast and dinner served, international cuisine
Reception
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Cegep De Riviere-du-Loup
    ‪2 min drive‬
  • Place, Grand Portage Regional Hospital
    ‪3 min drive‬
  • Place, Parc des Chutes
    ‪4 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(121 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(48 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

  • Sleeps 4

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

  • Sleeps 2

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

  • Sleeps 2

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(58 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room

Privilege Club Room

9.0 out of 10
Wonderful
(32 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Excellence Room 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room 2 Queen Beds

  • Sleeps 4

View all photos for Privilege Club Room

Hypo-allergenic bedding, individually decorated, individually furnished

Privilege Club Room

  • Sleeps 2

View all photos for Excellence Room

Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room

  • Sleeps 3

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(48 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Rivière-du-Loup

Heart of Rivière-du-Loup.Within 2 miles (3 km) of this Rivière-du-Loup hotel, you'll find Musee du Bas St Laurent and Cegep De Riviere-du-Loup. Centre Culturel Berger and Club De Golf De Riviere-Du Loup are also within 2 miles (3 km).

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.6 km
  • Cegep De Riviere-du-Loup - 2 min drive - 1.9 km
  • Grand Portage Regional Hospital - 3 min drive - 1.9 km
  • Centre Culturel Berger - 3 min drive - 2.6 km
  • Parc des Chutes - 4 min drive - 3.0 km

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Subway - ‬17 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Tim Hortons - ‬15 min walk
  • ‪L'Estaminet - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

4-star hotel with a spa, connected to the convention center
Hôtel Universel in Rivière-du-Loup offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 183 square feet (17 square meters) and includes conference space. A 24-hour fitness center, spa services, and a vending machine are also featured at the family-friendly Hôtel Universel in Rivière-du-Loup. Self parking is free.

This 4-star Rivière-du-Loup hotel is smoke free.

  • 1 building
  • 300 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 183 sq ft of conference space
  • 17 sq m of conference space
  • Built in 1973
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Pool or billiards table
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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  • Parking included
  • Free WiFi
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4.6 out of 5, Wonderful, 1,976 reviews
The price is CA $157
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 22 2026 to May 26 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 40.24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property Registration Number 054854, 2026-11-30

We should mention

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1179 out of 2043 reviews
Rating 8 - Good. 522 out of 2043 reviews
Rating 6 - Okay. 215 out of 2043 reviews
Rating 4 - Poor. 79 out of 2043 reviews
Rating 2 - Terrible. 48 out of 2043 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Myriam

it was incredibly noisy when we were there. there were a lot of skimobilers and parties happening on the floor. we heard people running around all night. when I mentioned it to the front desk the next day they said I should have said somethign at the time and couldnt offer any discount other than breakfast. Dissapointed as we are recurring customers.
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
A modern, well kept hotel with friendly service. You won’t be disappointed here.
Stayed 1 night in Jan 2026

10/10 Excellent

Kayla

Stayed 1 night in Dec 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and excellent quality
Stayed 1 night in Jan 2026

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Staff helpful
Stayed 1 night in Jan 2026

6/10 Okay

angies media

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Jan 2026

10/10 Excellent

Alexandra

Stayed 1 night in Jan 2026

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good regional hotel
Stayed 1 night in Dec 2025

2/10 Terrible

Charles

Stayed 1 night in Dec 2025

6/10 Okay

Myriam

Very noisy with people running in the hall all night. Clientele a little rough a
Stayed 1 night in Dec 2025

10/10 Excellent

Wylie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool and room were great
Stayed 1 night in Dec 2025

6/10 Okay

Krystle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in an upgraded room. Nothing really stood out for it to be classified as an upgrade. The window looked out to the wall of the indoor swimming pool building and a bright light was on all night so we had no other choice but to have drapes closed tight all night. It was still visible as the curtains don't close tightly. As a one night stay option I wouldn't really recommend. Would be best as a multi-night stay to use amenities.
Stayed 1 night in Jan 2026

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Pool is perfect
Stayed 1 night in Dec 2025

10/10 Excellent

Karine

Stayed 1 night in Dec 2025

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Friendly staff. Clean and comfortable room
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room service was amazing.
Room service :)
Stayed 1 night in Dec 2025

6/10 Okay

Wayne

Travelled with family
Liked: Amenities, property conditions & facilities
Stay was fine. Clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Melissa

Stayed 1 night in Dec 2025

10/10 Excellent

Allison

Stayed 1 night in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Govindababu

Stayed 1 night in Dec 2025

8/10 Good

Claude

Liked: Cleanliness, staff & service
Chambre intéressante et propre. Toutefois, le chauffage est à perfectionner. Il monte la chaleur très haute et ne redémarre qu’une fois que la température a beaucoup diminuée. De plus, la salle de bain est exigue et la toilette est très petite… genre toilette pour enfant.
Stayed 1 night in Dec 2025

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
We have always stayed at Universel when driving from Shediac to Ottawa. Pretty close to halfway point. They accept our dog but with a $35 fee. Easy and quick checkin. The restaurant is fantastic (Le Boreal), highly recommend the sous-vide beef or pork cheeks. So freaking good and not overly expensive. Our only issue is the room heater would not shutoff no matter how I set it. So room was very warm. I’m sure they would’ve moved us but we were exhausted and didn’t want to repack.
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Yes and yes !
Stayed 1 night in Dec 2025

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff, clean rooms, and right of the highway
Stayed 1 night in Dec 2025