This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
You'll be within half a mile (1 km) of Tabyana Beach and 2 miles (3 km) of West Bay Beach with a stay here. Gumbalimba Park and Roatán Marine Park are also within 3 miles (5 km).
Full-service spa, outdoor pool
A full-service spa and an outdoor pool are featured at this hotel. Relax with a drink at the bar/lounge and enjoy perks like free self parking and free WiFi. There's a poolside bar on site, and a terrace and laundry facilities are also provided.
Basic Cabin, Kitchen (Rockhouse One Bedroom Suite with full)
Bed Count2 Queen BedsMaximum Occupancy
5 Max
Queen Cabin, Beach View, Kitchen
Bed Count1 Queen BedMaximum Occupancy
2 Max
Panoramic Room
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Standard Triple Room, 1 Bedroom, Partial Ocean View, Beachside
Bed Count1 King BedMaximum Occupancy
3 Max
Triple Room, 1 Bedroom, Garden Area
Bed Count1 Full BedMaximum Occupancy
3 Max
Coconut Tree West Bay ratings based on 3 Verified Reviews
Review Summary
1.0
out of 5
1.0 out of 5.0
Room cleanliness1.0 out of 5.0
Service & staff1.0 out of 5.0
Room comfort1.0 out of 5.0
Hotel condition1.0 out of 5.0
Guest reviews for Coconut Tree West Bay
Everyone (2)Family (1)
1 out of 5
Some of the buildings are under renovation but this was not disclosed prior to booking. The place is a dump. furniture, bedding, the grounds , the pool, amenities and service are all bad. This is by far the worst hotel I've ever stayed at
Posted by Patrick, from Ohio on 20 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
26 Feb. 2020
by Online Reservations
We are very sorry that you did not like the hotel. Coconut Tree is a small family owned cabin hotel, that is more rustic than other much higher priced hotels, however, we do have many guests that return back every year for the pricing and the location. We have had no complaints before about the pool and grounds and bedding before, so we will take note of that. We hope you had a good trip otherwise on the beautiful beach of West Bay.
1 out of 5
Hotel was Terrible, very dirty
Not able to use kitchen, 1 fork, 2 spoons for a group of 5, 3(again for a group of 5) towels that looked like at one point were white. Lots of cockroaches... no Light in room, broken light bulbs that we asked to replace and nobody EVER came to replace for us, had to use our cell phones to be able to see in the room..
bathroom was the worst, leaking water from toilet, shower curtin smelled terrible, No privacy at all in shower, a piece of cardboard was covering half of the window for privacy, this made me cry so much and the worst is that all that we talk about our Family Vacation it's how horrible our room was. The garbage was burned behind our room.
Posted by Thelma on 7 Jul. 2018
Was this review helpful to you?
Comment from Hotel Management
13 Jul. 2018
by Coconut Tree Roatan Online Reservations
We are very sorry for your experience. Our primary manager was out due to family medical problem. Had we known sooner, which is not your fault, we could have had the West End manager come to assist you or change your room. We certainly apologize for your inconvenience and issues. If you wish to book again, we will be happy to make sure your room is equipped, and that repairs are made as needed for you and can offer you a big discount for another stay. Thank you for your patience and understanding. We will try to correct these problems immediately
1 out of 5
i pay for 2 rooms and they give 1 room they dont clean the room i stay for 4 day only one day clean the room
Posted by a verified traveller on 28 Jun. 2018
Was this review helpful to you?
Comment from Hotel Management
1 Jul. 2018
by Coconut Tree Roatan
Hello, we are very sorry this happened. If the management had heard about this problem, we would have corrected it immediately. We apologize for the service and will speak directly with the staff. We are not sure how this would be overlooked, but we certainly appreciate you letting us know. We can extend you a discount if you wish to stay with us again to help make up for this problem. Thank you
Coconut Tree West Bay offers its guests a full-service spa and an outdoor pool. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at Coconut Tree West Bay. A shuttle from the airport to the hotel during limited hours and an area shuttle are available for a fee. Free self parking is available.
12 guestrooms or units
Deli
Childcare (surcharge)
Dry cleaning
Self-service laundry
Front desk (limited hours)
Staff is multilingual
Tour and ticket information
Terrace
Garden
Water dispenser
Bar or lounge
Bar by the pool
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Kitchenette
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport pick-up and area shuttle
Parking: Free self parking
Room Amenities
Coconut Tree West Bay offers 12 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Rooms open to balconies or patios. Televisions come with cable channels. Bathrooms include showers. This Roatan hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.
Private balcony or patio
In-room dining (limited hours)
Television
Cable channels
Refrigerator
Coffee maker
Shower
Housekeeping (daily)
Massage in room (surcharge)
Air conditioning
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
Room service (during limited hours) is available.
Spa Services
Facial treatments
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 8 PM
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 5:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Coconut Tree West Bay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 5:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets are welcome and stay free
Only dogs and cats are allowed
Maximum 2 (weight limit: 60 lbs per pet)
Pets cannot be left unattended
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 8:00 AM
Front desk closes daily at 5:00 PM
Pets allowed (no fees)
Debit cards not accepted
Staffed front desk
Pets cannot be left unattended
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 30.00 per vehicle (maximum occupancy 4)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Coconut Tree West Bay Cabin
Coconut Tree Cabin
Coconut Tree West Bay Hotel
Coconut Tree West Bay Roatan
Coconut Tree West Bay Hotel Roatan
You should know
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
There was an error importing /Roatan-Hotels-Coconut-Tree-West-Bay.h14928905-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Roatan-Hotels-Coconut-Tree-West-Bay.h14928905-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
