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Pullman Rotorua

5.0 star property
5-star luxury hotel near Government Gardens

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Photo gallery for Pullman Rotorua

Front of property - evening/night
Premium bedding, down comforters, minibar, in-room safe
Alfresco dining
Bar (on property)
Superior Room, 1 King Bed, Lake View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
1135 Arawa St, Rotorua, 3010
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Polynesian Spa
    ‪8 min walk‬
  • Place, Rotorua Central Mall
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(13 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, City View (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

  • Sleeps 4
  • 2 Double Beds

About the area

Rotorua

Inner City stay.Within a 10-minute walk of this Inner City hotel, you'll find Government Gardens and Rotorua Central Mall. Lake Rotorua and Polynesian Spa are also within half a mile (1 km).

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 3 min walk - 0.3 km
  • Tamaki Maori Village - 3 min walk - 0.3 km
  • Polynesian Spa - 8 min walk - 0.7 km
  • Rotorua Central Mall - 8 min walk - 0.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪The Fainting Goat - ‬1 min walk
  • ‪Poco. - ‬2 min walk
  • ‪Aroma Cafe - ‬3 min walk
  • ‪Atticus Finch - ‬3 min walk
  • ‪Pig & Whistle - ‬2 min walk

About this property

Pullman Rotorua

5-star luxury hotel near Government Gardens
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1227 square feet (114 square meters) and includes conference space. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available.

This 5-star Rotorua hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 1227 sq ft of conference space
  • 114 sq m of conference space
  • Built in 2019
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pullman Rotorua offers 130 air-conditioned accommodations with minibars and safes. These individually decorated and furnished accommodations include dining tables. Beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium digital channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Novotel Rotorua Lakeside
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  • Free WiFi
3.9 out of 5, Good, 1,003 reviews
The price is CA $125
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includes taxes & fees
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Property amenities

Family friendly

  • Dining table
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (NZD 39 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Handrails in stairways (51 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay movies
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 150.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 39 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 282 out of 504 reviews
Rating 8 - Good. 124 out of 504 reviews
Rating 6 - Okay. 55 out of 504 reviews
Rating 4 - Poor. 29 out of 504 reviews
Rating 2 - Terrible. 14 out of 504 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Wen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
AC's good.
Stayed 2 nights in Jan 2026

10/10 Excellent

Peter

Stayed 1 night in Jan 2026

8/10 Good

Leni

Liked: Staff & service
Place is convenient
Stayed 1 night in Jan 2026

10/10 Excellent

Michael D

Stayed 2 nights in Jan 2026

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet clean comfortable room, great staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Great location, very friendly and helpful staff
Stayed 2 nights in Jan 2026

8/10 Good

Rod

Liked: Cleanliness, property conditions & facilities
Clean spacious room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, quality hotel and staff. We will be back.
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff were very friendly and helpful. The breakfasts are just incredible with lots of variety and everything that you can imagine. Was a very pleasant stay and would stay again no trouble.
Stayed 2 nights in Jan 2026

2/10 Terrible

Karan

Stayed 2 nights in Dec 2025

10/10 Excellent

Jenny

Stayed 1 night in Dec 2025

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and tidy, and well looked after.
Stayed 1 night in Nov 2025

10/10 Excellent

GARY

Stayed 1 night in Nov 2025

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large well located hotel. Pleasant staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cian

Room was dark and toilet had a gap in the ceiling. Staff came into the room twice during the morning even though we had extended
Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Stayed 1 night in Oct 2025

10/10 Excellent

sebastian

Stayed 2 nights in Oct 2025

6/10 Okay

Dean

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were incredible, really appreciate all of their hsrd work. The room was disappointing for what we paid, bed wasnt really a king-size like we booked, shower smelt like mould, the toilet walls and is in full view of the rest of the room (gross!), the room had very poor lighting and we could hardly see anything even with all the lights on. No ammenities. The food was always cold each morning.
Stayed 4 nights in Oct 2025

8/10 Good

Steve

Stayed 1 night in Oct 2025

8/10 Good

Adrian, Auckland CBD

Travelled with partner
Liked: Staff & service
While I pay quite a significant of money, I do not expect the toilet and the bathroom to be apart the inside of the room. Both my partner and I find it weird that while doing No.2, the rest of the room could smell it..... it's awkward.
Stayed 2 nights in Oct 2025

8/10 Good

Lyndsay

Stayed 2 nights in Sep 2025

8/10 Good

Dane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, probably best hotel in Rotorua. Love the milk on tap. Nice gym, excellent TVs that aren't locked down like other hotels. Negatives - valet parking is so expensive that it sits empty, bed not super comfortable, and the lighting setup is bizarre. Can't turn on bathroom light separately to bedroom light, so you'll wake people up.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 2 nights in Sep 2025

10/10 Excellent

Si Hien

Stayed 1 night in Sep 2025