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Hotel Description

Family-friendly 4-star hotel near Europa-Park

Rust retreat

Within 2 miles (3 km) of this Rust hotel, you'll find Europa-Park and Rulantica. Also, Taubergießen Nature Reserve is within 2 miles (3 km) and Europa-Park Golfclub Breisgau is within 6 miles (10 km).

Full-service spa, dining

A full-service spa, a gym, and a restaurant are all featured at this hotel. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the gym and free perks like buffet breakfast and free self parking.

Hotel room A

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel room D

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel room C

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel room B

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max

About the Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Location Europa-Park-Strasse 4/6, Rust, BW 77977

Property Features

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi. A business center and a meeting room are available. A children's pool, spa services, and a terrace are also featured at the family-friendly Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Rust hotel.

  • 1 building
  • 120 guestrooms or units
  • 9 levels
  • Built in 1999
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Ringsheim/Europa-Park Station (5 km / 3.1 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offers 120 air-conditioned accommodations with hair dryers. Flat-screen televisions come with satellite channels. This Rust hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Telephone
  • Desk
  • Air conditioning

Food & Drink

Guests are served free buffet breakfast.

Castillo - This buffet restaurant serves dinner only.

Buena Visa Club - Onsite bar. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Europa Park is closed from January 8 to March 22, 2024. Rulantica Water Park is closed from November 11-24, 2023, December 24-25, 2023, November 11-24, 2024, and December 24-25, 2024.

Tickets valid for a one-day visit to Rulantica must be purchased in advance by calling the theme park directly. Tickets cannot be purchased online.

Entry to Europa-Park is limited and tickets must be purchased purchased in advance by calling the theme park directly. Tickets cannot be purchased online.

Shuttle service to partner hotels and the Europa-Park entrance is provided.

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The check-in location differs from the property location. To check in, guests will need to go to Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 18.00 per night.

Pet Policy

  • Pets: EUR 13.00 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows guide to reopening vacation rentals (DTV & DFV - Germany)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
  • Pet fee: EUR 13.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 18.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castillo Alcazar
  • Castillo Europa-Park
  • Europa-Park Castillo
  • Europa-Park Erlebnis-Resort Castillo Alcazar
  • Europa-Park Erlebnis-Resort Castillo Alcazar Rust
  • Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
  • Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
  • Hotel Alcazar Europa-Park
  • Hotel Castillo Alcazar
  • Hotel Castillo Alcazar Europa-Park

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.