"I would have have given a higher score but the battery for the door lock died and I had have staff let me in my room a few times. The offered to give ... " More

By a verified traveller on Fri 17 Jun 2016

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Hotel Description

Hotel near Discovery Park in Sacramento

In suburbs

Your stay at this South Natomas hotel places you within 6 miles (10 km) of Sacramento Convention Center and California State Capitol. Fort Sutter State Historical Park and Discovery Park are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Free on-the-go breakfast is served. Express check-in and express check-out are also provided.

Free WiFi, kitchens

The 120 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and free local calls. Weekly housekeeping is available.

Studio, 1 Large Double Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$106 per night

Studio, 1 Large Double Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 Extra large Double Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Sacramento - Northgate ratings based on 11 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Extended Stay America Sacramento - Northgate

Everyone (5) Couples (1) Business (1)
1 out of 5
Would never stay here again. The room had a terrible smell, shower had hair in it, the water pressure for the shower is nonexistent, you have to pay for WiFi for it to actually work, overall you get what you pay for.

Posted by on 3 May 2019

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Comment from Hotel Management

5 May 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

2 out of 5
The room has a very bad smell, very noisy at night; the furniture needs some maintenance and to be more careful with the bathroom sanitation. Not happy!

Posted by on 31 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Hotel Management

Thank you for being our guest. We are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

1 out of 5

Never again . . .

Pros: Nothing except maybe the location
Cons: EVERYTHING!!!
While I was happy with the location and the staff was friendly, the hotel itself was pretty scary. We checked in, went to our room and my 10 year old daughter went in to the bathroom--as I was noticing there was only one pillow, she called out to me, "um mom, there is blood on the floor." Sure enough there was quite a bit of blood on the floor, the bathtub was covered in something pink (unsure if mildew or residual blood--hoping for the mildew as the whole tub was pink) and there were no towels. I really wish I had thought to take pictures, but was more concerned with getting out of the room. I called down to the office and was told he would find me a new room, which he did, but it was only marginally better--at least there was no blood. Pillows were completely flat, room was very dingy, parts of carpet were wet, and my daughter had a hard time falling asleep. Will never stay here again or recommend it to anyone. I felt extremely bad that I had booked my daughter's coach in the same hotel.

Posted by , from Northern California on 7 Mar. 2017

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1 out of 5

The place to stay if you don't need to sleep

Pros: Access to the freeway
Cons: Employee's pride in the work
Elevator out of commission indefinitely; You'll haft retrieve and make your own bed; Fold your own bath towels; Takeout previous tenant's trash; Clean-up the floor liquids from the freezer left open; The stairwells are consider a smoking lounge for others; Heating/AC unit cycles on and off continuously; Plugin the light fixtures; Trash stockpiled in the stairwells; Deferred maintenance throughout This is the worse of the worse -- not the environment Extended Stay marketing has culture

Posted by , from California traveler on 23 Feb. 2017

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1 out of 5

Awakened at 3am by a conversation outside my door

Pros: Nice people doing the best they can with what they have
Absolutely the worst experience of my life. In 30 years of business travel, this one was the worst. The carpet looked like the result of a crime scene. The refrigerator froze my food solid so I had to throw it away. Travelocity came to my aid and helped me cancel the rest of my stay and get to another hotel. Whew!

Posted by , from Reno on 23 Sep. 2016

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3 out of 5

Nice place, clean room.

Pros: Under $100 a nice and clean room.
Location: Location was fine, about 10 minutes from downtown.
I would have have given a higher score but the battery for the door lock died and I had have staff let me in my room a few times. The offered to give me a different room. Sad that something simple like a battery can not be easily changed.

Posted by on 17 Jun. 2016

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4 out of 5

Good for the price

Our room was clean,comfortable, and adequate. The breakfast consisted of muffins, oranges,apples, coffee, and nature valley granola bars. Decent area and friendly staff. Dog friendly.

Posted by , from Seattle on 21 Jun. 2015

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1 out of 5

Just a really bad experiance

Pros: Close restaurants, Quiet, next to free way
Cons: poor customer service, unclean rooms, no breakfast, refusing accomidations
Came to the hotel around 10pm the night clerk really didnt have the time to help. Louis the night clerk had auditing to do and it was a sunday night "Christmas". The internet callcenter mad a mistake on the reservation and tried to fix it. The hotel said no they want another 15 dollars because the manager wouldnt override the transaction. Poor quality customer service. Went to room I did not want and the bed was not made the dirty sheets where still on the chair and the trash was not taken out. Room was still dirty. The room we finally got was not better the room door wouldnt fully close the heater was broken and the door knob on the bathroom door broke and was stuck in the bathroom for a good 10 15 mintues. It just was a very bad christmas coming from this hotel. Not only that the night clerk left early and a husband and wife came right before they closed to find out there already closed.

Posted by , from Homeless on 30 Dec. 2011

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5 out of 5

Excellent for the price!

Pros: Quiet
Cons: No free Internet
I was impressed with the design! Warm color tone and nice finishing. Such a wonderful stay!

Posted by , from Atlanta, GA, USA on 16 Dec. 2011

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1 out of 5

Bad Hotel

Cons: Nothing close, Noisy
Bed was very cheap and terrible to sleep on. Lower class people were staying there looked like mostly homeless. Smoke detector covered up with wash cloth, freezer melted ice trays and hole in bed spread. DON'T STAY THERE

Posted by on 3 Feb. 2011

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About the Extended Stay America Sacramento - Northgate

Location 3825 Rosin Ct, Sacramento, CA 95834

Property Features

Free breakfast is served. Public spaces have free WiFi. Extended Stay America Sacramento - Northgate also features laundry facilities, express check-in, and express check-out. Free self parking is available.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sacramento, CA (SMF-Sacramento Intl.) (16.8 km / 10.4 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Sacramento - Northgate offers 120 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered weekly and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Guests arriving out of office hours should use the telephone outside to contact the night attendant. As the night attendant does not have access to cash, major credit cards or exact payment are required.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Sacramento Northgate Motel
  • Extended Stay America Sacramento Northgate
  • Extended Stay America Sacramento Northgate Hotel
  • Extended Stay America Northgate Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.