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SureStay Plus Hotel by Best Western Rocklin

2.5-star property
4480 Rocklin Rd, Rocklin, CA 1-855-887-0424
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3.4 out of 5
See all 16 Travelocity Reviews

"Great spot to stay. Recommend to anyone on the road. " More

By a verified traveller on Fri 14 Aug 2020

Points Of Interest

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Hotel Description

Hotel near Sierra College in Rocklin

City center stay

You'll find Sierra College and Johnson-Springview Park within 2 miles (3 km) of this hotel. Fountains at Roseville and Placer County Fairgrounds are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's express check-out and multilingual staff can provide around-the-clock assistance.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 104 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Microwaves, coffee/tea makers, and free local calls are also available.

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Rocklin ratings based on 16 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Rocklin

Everyone (5) Couples (5) Family (10)
1 out of 5
I was very disappointed in the fact that we had a certain room that we paid for online weeks prior to our visit and they ended up giving us a different style room that we did not enjoy at all. Upon arrival the workers were gathered around talking laughing and joking instead of paying attention to the guests that came in. We waited then checked in. They did not tell us about the change to the room until me and an my significant other rode up the elevator and opened the room door. We then rode all the way down and let her know that this was not the room that we had reserved. We took the room since the attendant said there was no other option so we settled. We went to turn on the AC since it was a very hot day and realized that it didn’t even work. We were tired so we just let it go. After resting for a bit we got up to freshen up and noticed that the bathroom floor was soaked and that there were no towels in the room. To make this long story short we were not happy at all with our stay and will never stay again!

Posted by on 26 Aug. 2020

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5 out of 5
Great spot to stay. Recommend to anyone on the road.

Posted by , from Riverbank on 14 Aug. 2020

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5 out of 5

Posted by on 9 Jun. 2020

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1 out of 5
It was very filthy. I truly believe that the Corona virus started in some corner of this hotel. They never vacuum. We usually pick Best Western because they are consistently good, but this place was awful.

Posted by , from Salem on 3 Jun. 2020

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1 out of 5
Old food in room found razorblade on florr in room tweakers everywhere

Posted by on 27 May 2020

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5 out of 5
I like the price I pay for the room. I don’t like the hours of the breakfast in the morning, too early, I’m a late sleeper. And like to sleep in.

Posted by on 2 Mar. 2020

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5 out of 5
We were going to thunder valley since they don’t have rooms available I searched for nearby hotel and the website showed 5 miles away from thunder valley, and it wasn’t but it was not really a big difference. Overall it turned out to be a nice location.

Posted by on 1 Jan. 2020

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Comment from Hotel Management

3 Jan. 2020 by SureStay plus

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5 out of 5
1. Good room requested 1st floor location. 2. Clean Bedroom & Toilet. 3. Breakfast & hot coffee is good for the rate of the hotel. 4. Air condition & microwave are working well. 5. Refrigerator is not working well, but I forgot to notify front desk. (room 109). 6. Hotel location have a great freeway exit & entrance. 5. Closed to restaurants & gas stations (some opened 24/7)..

Posted by on 10 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by Management

Thank you so much for taking time to rate our hotel. We are glad you enjoyed your stay. Looking forward to seeing you in your future travels.

4 out of 5

Posted by on 2 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Management

Thank you so much for taking time to rate our hotel. We look forward to your future stays with us.

5 out of 5

Posted by on 28 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by Management

Thank you so much for taking time to rate our hotel and giving us a perfect score! We look forward to your future stays with us.

About the SureStay Plus Hotel by Best Western Rocklin

Location 4480 Rocklin Rd, Rocklin, CA 95677

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. You'll find a business center on site. The business-friendly SureStay Plus Hotel by Best Western Rocklin also features multilingual staff, coffee/tea in a common area, and express check-out. Free self parking is available. This Rocklin hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 3 levels
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Sacramento Intl. Airport (SMF) (45.9 km / 28.5 mi)
  • Train station: Rocklin Station (1.2 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Rocklin hotel provides complimentary wireless Internet access. 40-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Express Rocklin
  • SureStay Plus Hotel Best Western Rocklin
  • Heritage Inn Express
  • Heritage Hotel Express Rocklin
  • Heritage Inn Express Rocklin Hotel Rocklin
  • Heritage Express
  • SureStay Plus Best Western Rocklin
  • Surestay Plus By Best Rocklin
  • SureStay Plus Hotel by Best Western Rocklin Hotel
  • SureStay Plus Hotel by Best Western Rocklin Rocklin
  • SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

You should know

  • Up to 3 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.