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"The pools were nice and I loved the outdoor hot tub/whirlpools. " More

By a verified traveller on Sat 28 Aug 2021

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Hotel Description

Enjoy the spa at this 3.5-star Sainte-Adele hotel

In Sainte-Adele

Stay at this Sainte-Adele hotel and you'll be within half a mile (1 km) of Au Pays des Merveilles and 2 miles (3 km) of Ski Chantecler. Le Chantecler Golf Club and Martin Le Pêcheur Activity Center are also within 3 miles (5 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi. A spa tub is also provided.

Free WiFi

Along with free WiFi, the 51 guestrooms offer coffee/tea makers and TVs. Other amenities include free local calls, hair dryers, and showers.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$102* Per night/room 25 Oct. - 26 Oct.

Classic Room, 2 Queen Beds, Single Whirlpool Tub, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Excelsior Room, 2 Queen Beds, Single Whirlpool Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Romantic Room, 1 King Bed, Double Jetted Tub, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excelsior Room, 1 Queen Bed with Sofabed, Single Whirlpool Tub

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Classic Room, 1 Queen Bed, Single Whirlpool Tub, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hôtel Spa Excelsior ratings based on 3 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hôtel Spa Excelsior

Everyone (2) Family (1)
2 out of 5
The hotel is rundown too many older smoking people ! And the kicker is you have no control over the temperature of your own room

Posted by , from Montreal Quebec on 26 Jul. 2020

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1 out of 5

RUN, Don't book!

Pros: Leaving!
Cons: Customer Service
Location: Again, leave!
Too much to write about. It was awful from the moment I arrived and was told to bring my luggage down a dark corridor ( reception couldn't find lights) that ended up being the wrong section of the hotel. After that, there was a series of incidents from wifi not working to restaurant closing early. Too many to mention. I was told to talk to the manager who wasn't there, surprise! After numerous emails to him where he claimed he couldn't do anything without owners involvement, nothing has been resolved. They could not care less about the upkeep and even less about the clients. All around terrible experience!

Posted by on 13 Apr. 2017

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4 out of 5
The pools were nice and I loved the outdoor hot tub/whirlpools.

Posted by on 28 Aug. 2021

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Property Features

There's a restaurant on site. WiFi is free in public spaces. Hôtel Spa Excelsior offers its guests a full-service spa, an indoor pool, and a spa tub. Self parking is free. This 3.5-star Sainte-Adele hotel is smoke free.

  • 51 guestrooms or units
  • Dining venue
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hôtel Spa Excelsior offers 51 air-conditioned accommodations with coffee/tea makers and bathrobes. This Sainte-Adele hotel provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8 AM to 10:30 AM.

Amadeus - This restaurant serves breakfast, lunch, and dinner. Happy hour is offered.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 10.95 for adults and CAD 7.95 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Hotel Spa Villegiature
  • Excelsior Hotel Spa Villegiature Sainte-Adele
  • Excelsior Spa Villegiature
  • Excelsior Spa Villegiature Sainte-Adele
  • Hôtel Spa Excelsior Sainte-Adele
  • Hôtel Spa Excelsior
  • Spa Excelsior Sainte-Adele
  • Hotel Spa Excelsior Sainte-Adele, Quebec, Canada
  • Hôtel Spa Excelsior Hotel
  • Hôtel Spa Excelsior Sainte-Adele
  • Hôtel Spa Excelsior Hotel Sainte-Adele
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.