We like the location and after booking on Expedia, we were contacted by the hotel through e-mail, saying they have live music on Saturday nights and it may be loud. We were excited to see live music. We arrived fairly early, just before 11am, and waiting for almost 20 mins at the front desk. There was no one there, no sign about how to check in. Finally we went with our bags into the Restaurant, and were told we couldn't sit in the section was sat in, but they offered to take our bags to a room until check in. When we checked in, it was the same person who saw us standing there for 20 mins and didn't talk to us. They then couldn't find our reservation. I pulled up all the e-mails that I had sent and received from the hotel, and they gave us a room for the night. We tried to eat at the restaurant at 1pm, and were told that it was a special day, and we couldn't eat there. This is after a man came in after us with a party of 5 and was seated. Our French is limited, and I found everyone else on this trip very friendly and accommodating, with the exception of this property. We had nothing but issues with check in and check out and our attempt at eating lunch. We ending up going out to other places at night, because I didn't want to support this place with another dollar.