The hotel is in a stunning location, with beautifully designed interiors and high-quality finishes (lacking maintenance in some areas). We were excited for our stay, but unfortunately, a few issues meant it didnât quite meet expectations.
What we loved:
The complimentary gin in the room was a thoughtful touch.
The fixtures and fittings were of a very high standard. But poorly maintained.
The breakfast staff were friendly and welcoming.
What let us down:
Despite confirming in advance that no feather bedding would be in the room due to my partnerâs allergy, feather cushions were left on the bed. It took two requests to have them removed.
The spa had designated times for children, which disrupted the experience. We werenât informed of this at check-in, so clearer communication would have been helpful.
The transfer service was a major letdown. We arrived at 3pm, and we were told most evening transfers were fully booked. I really donât understand why more transfers was too much trouble - we would have gladly paid. With taxi quotes at ÂŁ40 one way to Salcombe, we had to walk along a single-track roadâbring a torch if you plan to do the same!
Breakfast pricing was confusingâÂŁ10 for any hot item, whether a simple eggs on toast or a full English. Given that toast was free, it felt like paying ÂŁ10 just for two eggs.
While the hotel has great potential, it didnt quite meet our expectations, and weâre unlikely to return.