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"Excellent facility & staff " More

By a verified traveller on Mon 21 Feb 2022

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Hotel Description

All-inclusive beachfront property connected to a shopping center with 2 outdoor pools

Beachside getaway

You'll find Punta Popy Beach and La Iglesia Beach within 3 miles (5 km) of this property. Beach Garden Plaza and Playa Ballenas are also within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, free water park access, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a children's pool and a waterslide, and in-room childcare is an added bonus.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
CA $313* Per night/room 26 Jul. - 27 Jul.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Room (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Room (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Room (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Room (superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bahia Principe Grand El Portillo - All Inclusive ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bahia Principe Grand El Portillo - All Inclusive

Everyone (3) Couples (1) Family (1)
5 out of 5
Excellent facility & staff

Posted by on 21 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Yodalys Antúnez

Dear client, Thank you for your nice comments. We hope to welcome you once again in our little paradise. Best regards,

3 out of 5
I liked the air conditioning of the avitacion I did not like that they did not have a coffee maker in the avitacion or ice machine in the buildings or halls, the pool tables were with coins paying and the machines to obtain the coins did not work and it was with no entertainment the hotel the restaurants very good the services but in the bars some bar attendants did not treat well they had preferences for white people better treatment and they refused me several times to make me a drink called cocoloco and white people did not deny it I do not think I would return to this hotel too, the security service is not so good, my son from the pool area had his cross shoes stolen and some people just arrived they stole their luggage I give them 2 rating stars

Posted by on 28 Aug. 2021

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Comment from Hotel Management

12 Sep. 2021 by Yodalys Antúnez

Dear Guest, We would like to express our gratitude for having taken the time to write the impressions you had during your recent stay in our Hotel. We are very sorry to read about the fact that in some aspects we could not fulfill your expectations. Comments such as yours are what we strive for everyday to improve the quality of the services we provide. On behalf of the staff of Bahia Principe Grand El Portillo, receive our apologies for any inconvenience you might have experienced at our Hotel. Sincerely,

5 out of 5
Nice place to stay. The best massage ever,thank you Scarlet

Posted by , from Chicago on 11 Sep. 2018

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Comment from Hotel Management

11 Sep. 2018 by Sabrina Benschop

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank you in person. Kind regards , Sabrina Benschop Online Reputation Grand Bahia Principe El Portillo

5 out of 5

Nice

Pros: Hotel and staff
Cons: The wifi
Location: Stayed in Hotel
Very nice Hotel, great staff, The food was great the location was good we had a great time

Posted by , from Florida on 29 Oct. 2015

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Comment from Hotel Management

23 Jun. 2016 by Licelot Vicioso

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. Regards!! Bahia Principe Hotels & Resorts, your best hotel in Samana Licelot Vicioso Grand Bahia Principe El Portillo

3 out of 5

The hotel was very nice.

The service was great, the food was better then most all-inclusives however the roof of the main buffet hall came down not even two days into our trip which means the conditions of the hotel weren't maintained very well. We are comfortable with our stay but did get inconvenienced by that and also our room wasn't cleaned one day.

Posted by , from NY on 25 Oct. 2015

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Comment from Hotel Management

30 Jun. 2016 by Licelot Vicioso

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. We hope to welcome you again to the Gran Bahia Principe El Portillo. Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana Licelot Vicioso Grand Bahia Principe El Portillo

1 out of 5

Terrible...

Just came back from spending the weekend there for the wedding of one of my closest friends with a total of 86 guests.  So much went wrong, most importantly they did not try their best to make the wedding as special as it should have been.The Ceremony was on the beach absolutely beautiful. No complaints there. I wrote down a list of things that were wrong with the reception. Here it goes:  - No Air Conditioning in the reception area which was one of the restaurants at the resort . They opened all the windows and we had to fan ourselves the whole time.  A guest asked Georgina (the wedding organizer) about the air conditioning system and was told that it had been broken a few nights before They should have moved the wedding to another room with air conditioning to make it more comfortable for their guest.  -  The waiters were taking their time filling up champagne glasses for the toast. Half of the party had to toast with glasses of water.  - Our table was not ready after we walked in from cocktail hour, chairs and dining sets were missing.  - The menu was all seafood. People had allergies and they were not understanding that. They thought they fixed it by placing steak and seafood on the same plate. No appetizers for meat eating people.  - Everyone ended up going to the buffet and eating . The wedding venue was empty at one point.  - DJ was just playing a CD and walking out.  - Everyone left early because it was uncomfortable. -The list goes on... 

Posted by , from New York on 2 Jul. 2013

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5 out of 5

MOST ENJOYABLE & RELAXING VACATION

We were at the Gran Bahia Principe El Portillo in May of 2013.  We were pleasantly surprised.  Beautiful hotel grounds, amazing beach, excellent food, and the staff were very friendly, pleasant and helpful. We cannot wait to go back.

Posted by , from Orlando, Florida on 20 Jun. 2013

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2 out of 5

Very nice hotel and excellent staff

Pros: Free breakfast, Quiet, excellent staff
Cons: Nothing close, No free Internet, beds uncomfortable, no wash clothes
The people that work here are Excellent! They are always smiling and happy to help out. The restaurant food was excellent. The beach was very nice with lots of chairs and umbrellas. The beds are small and lumpy. You are given 1 towel and no washclothes... strange... There are people constantly trying to sell you something on the beach. Top shelf liquor is extra. I tried to use their internet cafe but was told to leave because I did not pay extra to be in their "club program". The hotel lobby internet is worse than dial up - don't even bother trying to use it...

Posted by , from Michigan, USA on 23 Jan. 2013

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1 out of 5

not for young couples

i wouldn't give this hotel more then 3 stars. the first day that we came to the hotel our safe didn't work and we had to wait 2 hours until some one came to fix the problem ( every time we called they said less then 5 min). our room was so far from the ocean. the night life is dead over there after 11pm they turn off the lights in the lounge. we went twice to the club and we were the only one there. the food in the buffet is the same or similar every night the dessert is the almost the same every night. grand bahia principe is a well known resort but this one gives this chain of resorts bad name

Posted by , from Toronto, ON, Canada on 25 Dec. 2011

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4 out of 5

Amazing for the price

Pros: all inclusive
Definitely go for the Golden Package and try to get one of the buildings close to the beach. They start at 1 (closest to the beach) and go up from there. The higher the number, the farther away from the beach. The place has an outstanding beach and all watersports are included. The buffet is ok, not fantastic but still way worth the price. If you go out to any Restaurants outside the Hotel, they are very reasonably priced and the food is amazing. Hotel still has a very varied menu in the buffet and fruits are fresh as are many other things. If you have a chance, rent a quad and go for a ride outside the property. Las Terrenas is an amazing place. For a romantic dinner, go to a Restaurant called Mi Corazon, I left speechless. Also the Beach Restaurant owned by The Peninsula House Hotel is also a stop you will always remember. Bottom Line, its has a fantastic beach, big rooms, varied Buffet, but if you need gourmet food you'll have to ride for 5 minutes to the plethora of amazing restaurants around town. Definitely a place to see before you die.

Posted by , from Puerto Rico on 24 Oct. 2011

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About the Bahia Principe Grand El Portillo - All Inclusive

Location Las Terrenas, Las Terrenas, Samana 32000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Kids club not included

Property Features

Bahia Principe Grand El Portillo - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Bahia Principe Grand El Portillo - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and outdoor tennis courts. You'll have access to the health club at a partner property. Free self parking is available. This 4-star Las Terrenas property is smoke free.

  • 606 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 8 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Grand El Portillo - All Inclusive offers 606 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bidets, complimentary toiletries, and hair dryers. This Las Terrenas property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Jetted tub
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Las Dalias - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Orquidea - This restaurant serves dinner only. Reservations are required.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

El Pescador - This theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 2

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No elevators
  • Cash Deposit Required
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Hotel Names

  • Bahia Principe illo Inclusive
  • Grand Bahia Principe El Portillo All Inclusive Las Terrenas
  • Grand Bahia Principe El Portillo Las Terrenas
  • Bahia Principe Grand El Portillo
  • Grand Bahia Principe El Portillo All Inclusive
  • Bahia Principe Grand El Portillo - All Inclusive Las Terrenas

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.