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"Beach was fantastic. Jonathan, bell hop was attentive, helpful and professional. Actually all of the desk staff presented themselves the same way, po ... " More

By a verified traveller on Sun 14 Apr 2019

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Hotel Description

4.5-star beachfront property with 4 restaurants

Beachfront retreat

You'll be 14.9 mi (24 km) from El Salto del Limon with a stay at this Las Terrenas property.

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, iPod docks

The 144 guestrooms feature thoughtful touches like free minibar items and bathrobes, while refrigerators and coffee/tea makers offer the conveniences of home. Free WiFi, balconies or patios, and iPod docks are also available.

V Room- 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Accessible Room- 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Bungalow, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Bungalow, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Vibe Room- 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

V Room- 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Viva Wyndham V Samana - All-Inclusive Resort, Adults Only ratings based on 3 Verified Reviews

Review Summary
1.7 out of 5 1.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Viva Wyndham V Samana - All-Inclusive Resort, Adults Only

Everyone (1) Couples (1) Family (2)
1 out of 5
Dirty hotel and horrible service to the guests. The service here is horrendous. Bugs all over the room and mold and dirt in the pools

Posted by on 19 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by er

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at the V Samana. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, General Manager Viva Wyndham V Samana

3 out of 5
Beach was fantastic. Jonathan, bell hop was attentive, helpful and professional. Actually all of the desk staff presented themselves the same way, positive experience at reception. Most wait staff appeared not interested in service. Most days waited well over 1/2 hour to get coffee despite multiple attempts at leaving table to request coffee from servers. Housekeeping staff at Sublime were superb as well as the food that was ordered from room service.

Posted by on 14 Apr. 2019

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Comment from Hotel Management

14 Apr. 2019 by er

Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review. We recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more. Both your pros and cons comments have been forwarded to the responsible managers, and we assure you that we will bear them in mind. It would be a pleasure for us to welcome you back and provide you with a great stay showing that we have improved our Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. Best regards, General Manager Viva Wyndham V Samana

1 out of 5

Disappointing to Say the Least

Pros: Ariel, Chocolate were wonderful staff members! Made this trip tolerable with all of the disappointments we had.
Cons: Communication between managers, amenities included should be listed appropriately, better response times for handling issues, showers didnt work right
Travelers, I was assured by many that we would be taken care of while there and the client would be respected. They were very friendly upon arrival and showed us to our room. We had a wonderful first night. Most of the staff was in the general area but all seemed friendly. On the next night we noticed that there was a lack of attention on the buffet.Overall the food was about a 4 of 10. We had sat down with a front desk excursion rep and spoke about a few things listed on amenities page from travelocity and found out they did not exist or never were offered. On top of this disappointment for the client as she was expecting a full service Spa included in our all inclusive package but were also misled and we're of additional cost. She apologized and stated that Travelocity reported incorrect information and I should reach out to them. Frustrated I remembered I had the resident managers email contact information and wrote to her the second night of our stay expressing my concerns. She replied almost a week after I return that she had been out of the country and apologized for the issues and had hoped they had been resolved. I replied that unfortunately they were not and and I had returned and contacted travelocity with the issues. I then provided documentation of the issues and my findings and was not really getting a direct answer. Overall I would not recommend and cannot provide any positive feedback at this time as no resolution has been made for misleading consumers to book.

Posted by , from Missouri on 21 Dec. 2016

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Comment from Hotel Management

25 Dec. 2016 by Customer Care

Dear customer, Thank you for sharing your comments with us on your recent vacation at the Viva Wyndham V Samana. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay with us. Kind regards, General Manager Viva Wyndham V Samana

About the Viva Wyndham V Samana - All-Inclusive Resort, Adults Only

Location Blvd Turistico, Bahia de Coson, Las Terrenas, Samana 32000

All-inclusive Details

  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Scuba lessons included
  • Minibar (all beverages included)
  • Tennis lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Viva Wyndham V Samana - All-Inclusive Resort, Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Viva Wyndham V Samana - All-Inclusive Resort, Adults Only, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. A free manager's reception is offered daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor pool, an outdoor tennis court, and a sauna. Self parking is free. This 4.5-star Las Terrenas property is smoke free.

  • 144 guestrooms or units
  • 2 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham V Samana - All-Inclusive Resort, Adults Only offers 144 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature premium bedding. Guests can make use of the in-room refrigerators, coffee/tea makers, and free minibar items. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The property hosts a free manager's reception daily.

Le Marché - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Mar & Fuego - Overlooking the ocean, this fine-dining restaurant specializes in seafood and serves dinner only. Open daily.

Fusion - This restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

MediTerrenas - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Beach Bar - This cocktail bar is located on the beach. Open daily.

24-hour room service is available.

Spa Services

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Viva Wyndham V Samana - All-Inclusive Resort, Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Viva Wyndham V Samana
  • Viva Wyndham V Samana Adults All Inclusive Resort Las Terrenas
  • Viva Wyndham V Samana Adults Las Terrenas
  • Viva Wyndham V Samana Adults
  • Viva Wyndham V Samana Adults All Inclusive Hotel Las Terrenas
  • Viva Wyndham V Samana Adults All Inclusive Hotel
  • Viva Wyndham V Samana Adults Only
  • Viva Wyndham V Samana Adults Only All Inclusive
  • Viva Wyndham V Samana - All-Inclusive Resort, Adults Only Hotel
  • Viva Wyndham V Samana All Inclusive Resort Adults Only

You should know

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

Honeymoon Promotion

Book a minimum 3-night stay in any room or rate category and receive upgrade to a higher room category (subject to availability), bottle of sparkling wine, fruit basket, hors d'oeuvres tray, 7" x 4" picture, 2 t-shirts, and an all-inclusive package.


Full details at check-in. Guests booked in the Honeymoon rate plan must present their official wedding/civil partnership certificate at check-in; date of travel cannot exceed 6 months from marriage date. If official marriage certificate is not presented at check-in, the hotel reserves the right to amend the room rate. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Wedding Promotion

Book a stay in any room or rate category and receive an upgrade to an ocean view room with a king size bed (subject to availability), fruit basket in-room, in-room breakfast the day after wedding, late morning maid service, late check-out (subject to availability), in-room honeymoon surprise, assistance of an onsite wedding coordinator, civil judge, and legal expenses, English translation of the ceremony (ceremony is performed in Spanish), romantic dinner for 2, bridal bouquet, wedding cake, and sparkling wine for 10 people, background music and decorations, 10 color photos, reception dinner night of wedding, and a catamaran cruise.


Full details provided at check-in. Offer does not include legalization and is 20% commissionable. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.ca/Samana-Hotels-Viva-Wyndham-V-Samana---All-Inclusive-Resort,-Adults-Only.h9858248-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.