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"Smelled liked cigarettes " More

By a verified traveller on Mon 19 Feb 2024

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Hotel Description

Redlands guestrooms with kitchens

Near the airport

You'll find Mountain Grove Shopping Center and San Bernardino County Museum within a 15-minute walk of this Redlands hotel. The Lincoln Memorial Shrine and Paxton's Wine Cellar are also within 3 miles (5 km).

Renovated in 2020

A 24-hour gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. Staff at the 24-hour front desk can provide around-the-clock assistance.

Deluxe Studio, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Suites - Redlands ratings based on 10 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites - Redlands

Everyone (5) Couples (2) Family (3)
5 out of 5
Everything

Posted by on 18 Mar. 2024

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Comment from Hotel Management

19 Mar. 2024 by Hotel Management

Dear Mary, Thank you so much for your outstanding review. We are glad that everything went well during your stay. We love what we do, but being recognized for a well-done job is always excellent! Thank you for choosing Extended Stay America, and we look forward to hosting you again on your next visit.Sincerely, Hotel Management

5 out of 5
Smelled liked cigarettes

Posted by on 19 Feb. 2024

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5 out of 5

Posted by on 29 Oct. 2023

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1 out of 5
They cancelled our res. Overbooked. Drove 5 hours and was told our res was cancelled!

Posted by on 8 Oct. 2023

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Comment from Hotel Management

9 Oct. 2023 by Hotel Management

Dear Sam, We deeply apologize for the inconvenience you faced due to the cancellation of your reservation. We truly regret the difficulties this caused and hope you will accept our apologies for failing to inform you prior to your arrival. Please know that your feedback is valuable, and we will use it to improve our reservation procedures to prevent such issues in the future. We hope you'll consider giving us another chance to provide you with the seamless visit you should always expect from us.Sincerely,Hotel Management

2 out of 5
Hello it was a Disappoinment staying there it looks really nice in the out side but the ROOM WE'RE I STAYED WAS DIRTY THE BED SHEETS WERE DIRTY LIKE WITH DUST I DONT KNOW BUT WINT STAY THERE AGAIN

Posted by on 28 Oct. 2022

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5 out of 5

Posted by on 23 Oct. 2022

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1 out of 5
The fact that there are people with huge dogs there and smoking marijuana at the tables outside the exit . The arrest of a man . The police and having to stand outside in my pajamas

Posted by on 18 Sep. 2022

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2 out of 5
Probably was new. No amenities whatsoever. Hotels like these you get use to shampoos, soaps, coffee maker in room, cups, etc, so sometimes you don't pack necessities expecting to find some in the room. This hotel had absolutely nothing. Very disappointing. And front desk wasn't open at around 9ish am when I went there. I'm never staying there again. Surprised they had towels, just 2. I wasn't happy I had to run to Starbucks for coffee. For price we paid, I expected abit more. 😐😕

Posted by on 20 Jul. 2021

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1 out of 5
I was disappointed at my room. This happened at midnight.The power (plugs) kept on getting shut off. An employee came up to check and did open the circuit breaker. Full power came back. After half an hour it did happen again.

Posted by , from Redlands CA on 23 Feb. 2020

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5 out of 5

Posted by on 20 Feb. 2020

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About the Extended Stay America Suites - Redlands

Location 1700 Orange Tree Lane, Redlands, CA 92374

Property Features

Free breakfast is served daily. WiFi is free in public spaces. A 24-hour fitness center, a vending machine, and laundry facilities are also featured at the business-friendly Extended Stay America Suites - Redlands. Limited free parking is available on a first-come, first-served basis. A complete renovation of Extended Stay America Suites - Redlands was completed in January 2020. This Redlands hotel is smoke free.

  • 123 guestrooms or units
  • Built in 2020
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites - Redlands offers 123 accommodations. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations. This Redlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hair dryers can be requested. Housekeeping is provided on request.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Shower and tub combination
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer available
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Long-term renters welcome
  • LGBTQIA friendly
  • Children stay free 17
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Suites Redlands
  • Woodspring Suites Redlands San Bernardino
  • Extended Stay America Suites - Redlands Hotel
  • Extended Stay America Suites - Redlands Redlands
  • Extended Stay America Suites - Redlands Hotel Redlands

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.