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Hotel Villa Mercedes San Cristobal

4.0 star property
4-star Colonial hotel near Amber Museum of Chiapas

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Photo gallery for Hotel Villa Mercedes San Cristobal

Exterior
Reception
Front of property
Suite
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264
  • Santo Domingo Handicraft Market
    ‪2 min drive‬
  • San Cristóbal de las Casas Cathedral
    ‪3 min drive‬
  • Plaza 31 de Marzo
    ‪3 min drive‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪77 min drive‬

Room options

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room

Grand Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

About the area

San Cristóbal de las Casas

In shopping district.Within 2 miles (3 km) of this San Cristóbal de las Casas hotel, you'll find Amber Museum of Chiapas and Plaza 31 de Marzo. Mesoamerican Museum of Jade and Santo Domingo Handicraft Market are also within 2 miles (3 km).

What's nearby

  • Santo Domingo Handicraft Market - 2 min drive - 2.2 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.6 km
  • Plaza 31 de Marzo - 3 min drive - 2.6 km
  • Mesoamerican Museum of Jade - 3 min drive - 2.6 km
  • Na Bolom Cultural Museum - 5 min drive - 3.7 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 69 min drive

Restaurants

  • ‪El 7 Mares - ‬5 min walk
  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa - ‬3 min walk
  • ‪Al Grano - ‬9 min walk
  • ‪Asador la Herradura, Carnes & Cortes - ‬1 min walk

About this property

Hotel Villa Mercedes San Cristobal

4-star Colonial hotel near Amber Museum of Chiapas
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and 3 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 4408 square feet (409 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at Hotel Villa Mercedes San Cristobal. A free area shuttle within 3 kilometers is available. Free self parking is available.

Smoking is allowed in designated areas at this 4-star San Cristóbal de las Casas hotel.

  • 83 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • 4408 sq ft of conference space
  • 409 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
Hotel Villa Mercedes San Cristobal offers 83 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 km
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch plasma TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Villa Mercedes San Cristobal

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 85 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Hotel Villa Mercedes San Cristobal Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 257 reviews
Rating 8 - Good. 75 out of 257 reviews
Rating 6 - Okay. 22 out of 257 reviews
Rating 4 - Poor. 6 out of 257 reviews
Rating 2 - Terrible. 8 out of 257 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James, Bartlesville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
Stayed 2 nights in Jan 2025

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
Stayed 1 night in Jan 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Xx
Stayed 1 night in Aug 2024

8/10 Good

James, Bartlesville

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Holly, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Holly, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

10/10 Excellent

Bertrand

Stayed 1 night in Dec 2023

10/10 Excellent

Marco A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

6/10 Okay

Ramon Yepez

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

6/10 Okay

Raudel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

EDITH ARACELI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023

8/10 Good

Celso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

Elizabeth Munoz

Stayed 6 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great food, service and cleanliness. The only 2 negative things I would point out is that the hotel does not have an elevators nor does it have a thermostat in the rooms. Other than these to issues I would recommend this hotel.
Stayed 4 nights in Dec 2020

8/10 Good

Americo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Stephen, Xela, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive rooms, great staff, easy parking and close to downtown and shopping. The only downside was the lack of heat in the room. It gets close to freezing at night and it can get a bit chilly in the room. I travel with a small space heater when in the Altiplano but others should be advised. Also, the breakfast Buffet was marginal. No eggs, no sausages, and the Mexican dishes were not very tasty.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Attractive Rooms and Attentive Staff

Really nice rooms a little outside of town, with free secure parking. Perfect for a road trip. The thing that was great was the staff. They accidentally double charged me, and I would not have noticed until I got back from vacation. They alerted me to the mistake and corrected it immediately. I really appreciate their service and honesty, they went the extra mile.
Stayed 1 night in May 2017

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay!

Good stay. Just a little bit noisy. No microwave in the room.

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay!

A little bit noisy and pricey.