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Sheraton San Jose Hotel, Costa Rica

4.0 star property
4-star Beaux Arts hotel near Multiplaza Mall Escazu, connected to a shopping center

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Photo gallery for Sheraton San Jose Hotel, Costa Rica

Outdoor pool, sun loungers
Lobby
Reception
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203
  • Place, Multiplaza Mall Escazu
    ‪5 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Place, Hospital Cima San José
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Mountain View

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Panoramic View, High Floor)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Panoramic View, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Mountain View

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed, Balcony, Mountain View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Panoramic View, High Floor)

Club Room, 2 Queen Beds (Panoramic View, High Floor) | Mountain view

Club Room, 2 Queen Beds (Panoramic View, High Floor)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 Bedroom, Bathtub (Panoramic View)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 Bedroom, Bathtub (Panoramic View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

Presidential Suite, 1 Bedroom, Terrace (Panoramic View) | Living room

Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

  • Sleeps 3
  • 1 King Bed

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Lobby

Hyatt Centric San José Escazú

San Rafael
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 285 reviews
The price is CA $210
CA $237 total
includes taxes & fees
Feb 21 - Feb 22
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About the area

Guachipelin

In shopping district.Stay at this San Rafael hotel and you'll be within half a mile (1 km) of Multiplaza Mall Escazu and 2 miles (3 km) of Multipark. Sabana Park and National Stadium of Costa Rica are also within 6 miles (10 km).

What's nearby

  • Multiplaza Mall Escazu - 5 min walk - 0.5 km
  • Multipark - 11 min walk - 1.0 km
  • Plaza Tempo - 18 min walk - 1.5 km
  • Avenida Escazú Shopping Center - 2 min drive - 2.2 km
  • Hospital Cima San José - 2 min drive - 2.2 km

Getting around

  • San Jose Contraloria Station - 12 min drive
  • Juan Santamaria Intl. Airport (SJO) - 31 min drive

Restaurants

  • ‪The Market - ‬9 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Zambra - ‬9 min walk
  • ‪Le Petit Chez Christophe - ‬8 min walk
  • ‪Ivory Garden - ‬1 min walk

About this property

Sheraton San Jose Hotel, Costa Rica

4-star Beaux Arts hotel near Multiplaza Mall Escazu, connected to a shopping center
Sheraton San Jose Hotel, Costa Rica offers its guests an outdoor pool, a steam room, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 5651 square feet (525 square meters) and includes a conference center. A casino, a terrace, and multilingual staff are also featured at the business-friendly Sheraton San Jose Hotel, Costa Rica. An area shuttle within 300 meters and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 4-star San Rafael hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 5651 sq ft of conference space
  • 525 sq m of conference space
  • Built in 2013
  • Casino
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Similar properties

Lobby
Hyatt Centric San José Escazú
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 285 reviews
The price is CA $210
CA $237 total
includes taxes & fees
Feb 21 - Feb 22
Hyatt Centric San José Escazú

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Travel crib

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 m
  • Bus station shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • 140 slot machines
  • 19 gaming tables
  • Billiards/pool table
  • Casino (193,752 square feet of space)
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bus station shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 8 to September 8:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CRC 11750 per pet, per night, plus a one-time cleaning fee of CRC 52000
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CRC 16500 per person
  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)
  • Pet fee: CRC 11750 per pet, per night plus CRC 52000 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel Costa Rica Escazu
Sheraton San Jose Costa Rica Escazu
Sheraton San Jose Hotel Costa Rica Guachipelin
Sheraton San Jose Costa Rica Guachipelin
Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica Guachipelin
Sheraton San Jose Hotel Costa Rica
Hotel Sheraton San Jose Hotel, Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica San Rafael
Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

Sheraton San Jose Hotel, Costa Rica Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1003 reviews
Rating 8 - Good. 172 out of 1003 reviews
Rating 6 - Okay. 53 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless
Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Stayed 1 night in Nov 2025

2/10 Terrible

Noah

Liked: Cleanliness
Disliked: Staff & service, amenities
Poor service - our room was 45 minutes late being ready. After a 5 hour drive with a 1 year this was unacceptable. We requested a crib on the reservation and even messaged in advance. When we finally did get to our room there was no crib. We had to request it 3 more times and finally received it 3 hours later. When it finally arrived it came with no bedding. Not noted on Hotels.com is that the pool is only open from 11am to 6pm. So after our room being late, multiple attempts to get a crib and finally eating we were unable to even use the pool. For a high rated hotel these are all problems that we should not be dealing with. They need some new management with someone me who can plan ahead and not have such obvious issues
Stayed 1 night in Nov 2025

10/10 Excellent

Nishit

Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 2 nights in Oct 2025

10/10 Excellent

Herman

Stayed 1 night in Nov 2025

10/10 Excellent

Shereka

Liked: Amenities
I decided to book a room at the Sheraton on a whim while visiting Costa Rica and loved everything about the stay, Minus there aren’t many English channels on the television but I had gadgets to keep me busy so that wasn’t a problem. I booked a room with Club Lounge Access so breakfast everyday was freshly prepared. The Italian upstairs was gorgeous with a pool in the middle. The casino downstairs was a plus and their food too was amazing. Overall, I would recommend the Sheraton for a high-end stay in San Jose Costa Rica
Stayed 3 nights in Sep 2025

8/10 Good

Ruy

Stayed 1 night in Oct 2025

10/10 Excellent

Saul

Stayed 2 nights in Oct 2025

10/10 Excellent

RAJEEV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Quaila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

david

Stayed 1 night in Oct 2025

10/10 Excellent

Gennadiy, Jersey city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is great. comfortable beds
Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Oct 2025

8/10 Good

Eran

Stayed 1 night in Sep 2025

10/10 Excellent

Bennett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casino and Multiplaza are very close
Stayed 1 night in Oct 2025

10/10 Excellent

MAGDIEL

Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very accommodating. Good food and clean place. We would definitely come back.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Stayed 2 nights in Sep 2025

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Stayed 2 nights in Sep 2025

10/10 Excellent

Ahmed

Stayed 1 night in Sep 2025

10/10 Excellent

Dolores, Guayaquil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good quality food, great view from room and breakfast room. Would have loved a larger pool with more flexible schedule, the heated water was a very appreciated.
Stayed 6 nights in Aug 2025

6/10 Okay

Carlos, Guatemala

Travelled with family
Liked: Cleanliness
A/C in the room didn't work properly, had it at max power and ir was hot as hell, never used a blanket. Breakfast options could improve, food lacked taste and coffe was burnt
Stayed 1 night in Sep 2025

10/10 Excellent

rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, great breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service, the employees are the best love this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, amenities
Always stay here. Great dinning options casino. Super located close to everything. Staff is incredibly helpful and pleasant
Stayed 1 night in Jul 2025