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5.0 out of 5

"Great hotel. Hacienda style everything new. Great food variety on sunday brunch . Staff very polite. Rooms clean . Sure going back! " More

By a verified traveller on Thu 03 Jan 2019

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Hotel Description

Family-friendly 5-star hotel near Juarez Park

Central San Miguel de Allende getaway

Within a 10-minute walk of this Colonia Azteca hotel, you'll find Fabrica La Aurora and San Miguel de Allende Public Library. Also, El Jardin is within half a mile (1 km) and San Miguel de Allende Historical Museum is within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $485* Per night/room 7 Apr. - 8 Apr.

Deluxe Interior Garden View, 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Zen)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Balcony Patio View, 2 Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Viento Suite, 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Live Aqua San Miguel de Allende ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Live Aqua San Miguel de Allende

Everyone (1)
5 out of 5
Great hotel. Hacienda style everything new. Great food variety on sunday brunch . Staff very polite. Rooms clean . Sure going back!

Posted by on 3 Jan. 2019

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Property Features

Live Aqua San Miguel de Allende Urban Resort offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 10441 square feet (970 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Live Aqua San Miguel de Allende Urban Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. A complete renovation of Live Aqua San Miguel de Allende Urban Resort was completed in April 2022. This 5-star San Miguel de Allende hotel is smoke free.

  • 151 guestrooms or units
  • 3 levels
  • 4 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 10441 sq ft of conference space
  • 970 sq m of conference space
  • Built in 2018
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Live Aqua San Miguel de Allende Urban Resort offers 151 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 58-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This San Miguel de Allende hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Spice Market - This restaurant specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Patio del árbol - Onsite restaurant. Open daily.

Zibu Allende - Overlooking the garden, this family restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Cigar Bar - This bar overlooks the pool. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Live Aqua San Miguel de Allende Urban Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 2000 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system.

Cashless payment methods are available for all transactions. Property requires all guests aged 3 and up receive on-site PCR COVID-19 testing (MXN 2000 per person, per stay).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Grey water recycling system
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing
  • Onsite COVID-19 testing (PCR) is required
  • Onsite COVID-19 testing (Antigen) is required
  • Minimum age for COVID-19 test requirement: 3
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 percent
  • COVID-19 testing fee (PCR screening): MXN 2000 per person, per stay.
  • COVID-19 testing fee (antigen/rapid screening): MXN 1000 per person, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 610 for adults and MXN 305 for children
  • Airport shuttle fee: MXN 4000 per vehicle (roundtrip, maximum occupancy 3)
  • Valet parking fee: MXN 200 per day
  • Pet fee: MXN 2000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Hotel Live Aqua San Miguel de Allende Urban Resort
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban
  • Live Aqua Miguel Allende Urban
  • Live Aqua San Miguel Allende
  • Live Aqua San Miguel de Allende Hotel
  • Live Aqua San Miguel de Allende Urban Resort
  • Live Aqua San Miguel de Allende San Miguel de Allende
  • Live Aqua San Miguel de Allende Hotel San Miguel de Allende

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.