2/10 Terrible
Charlotte L
Jan 30, 2026
Liked: Cleanliness
Disliked: Amenities
This hotel was terrible. Most of the staff at the front desk were not helpful.
The food in the restaurant was overpriced and had a very limited unimaginative menu. We got a sandwich to go and it wasn’t even edible.
WiFi is only available in common areas and is very slow.
The doors to the room would not close quietly so every time a door was closed it echoed through out the corridor.
There was a smell throughout our entire wing that smelled like raw sewage. We were told a room had flooded and that it would be fixed the next day but the smell lingered our entire stay.
When we arrived, it had rained for several days and there were pallets making a walkway to the wing of our hotel room. They were not stable, and no one offered to help us with our bags or show us the entry that di not require walking over them. They were very dangerous and a simple concrete slab could have remedied the problem.
Maddie and Catherine were the only bright spots of our stay. They both went above and beyond. They should train the other staff in customer service.
I would not recommend this hotel to anyone heading to San Pedro de Atacama or any of the other hotels they have. They obviously don’t care about the quality they offer their guests.
Charlotte L
Stayed 4 nights in Jan 2026
