4/10 Poor
Joseph
Travelled with partner
7 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking photos of the property are extremely misleading. The lobby is cluttered, full of junk, poorly lit and only maintained during checking and checkout. Because the property is only run by one person you must call Carmen when we arrived and waited 30 minutes to start checking in and because they do not utilize technology, it took an additional 30 minutes to complete checking in. Because of all of the clutter and disorganization we were seeing, we asked if we could see the room before we completed checking. Carmen explained the room is kept very clean and that it wouldn’t matter, because we would be charged for the room anyways. Carmen did stop to show us the room. It did look very clean with newer furniture, but the bathroom looked liked worn out and in need of major upgrades. Since the room was clean, we were going to be charged for the room anyways and were only staying one night, we reluctantly agreed to stay. Additionally, the motel requested that we pay the $100 deposit in cash, so it would be easier to return. When we returned back to the room that night we realized that the only heat came from a space heater, a towel had a nasty stain, the bed’s blanket was paper thin, the pillows were so thin that it felt like no pillow and laying on the bed was so noisy because the mattress was still wrapped in the shipping plastic cover. We weren’t able to get a restful sleep due to feeling cold, the noisy space heater and the sound of mattresses’ shipping plastic making noise.
Joseph
Stayed 1 night in Jan 2024