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Hotel Casa Palopó - Relais & Chateaux

4.0 star property
4-star adults-only hotel near Pintando Santa Catarina Palopó

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Photo gallery for Hotel Casa Palopó - Relais & Chateaux

Suite (Santa Catarina Master) | View from room
Creator video - submitted by Sveta's Favorite Stays
Exterior detail
Santa Clara Suite | View from room
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Kilometro 6.8, Carretera a San Antonio Palopó, Santa Catarina Palopo, Solola, 7011
  • Place, Lake Atitlán
    ‪2 min walk‬
  • Place, Pintando Santa Catarina Palopó
    ‪13 min walk‬
  • Place, Santa Catarina Palopo Church
    ‪16 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪96 min drive‬

Room options

View all photos for Deluxe Room (San Marcos)

Deluxe Room (San Marcos)

Deluxe Room (San Marcos)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (San Juan)

Deluxe Room (San Juan)

Deluxe Room (San Juan)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room (San Lucas)

Deluxe Room (San Lucas)

Deluxe Room (San Lucas)

  • Lake view
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite (San Pablo)

Junior Suite (San Pablo) | View from room

Junior Suite (San Pablo)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Santa Catarina Master)

Suite (Santa Catarina Master)

Suite (Santa Catarina Master)

  • Lake view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Atitlan Master)

Suite (Atitlan Master) | View from room

Suite (Atitlan Master)

  • Lake view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (San Antonio)

Suite (San Antonio)

Suite (San Antonio)

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Toliman)

Suite (Toliman)

Suite (Toliman)

  • Lake view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for San Rafael Deluxe

San Rafael Deluxe

San Rafael Deluxe

10.0 out of 10
Exceptional
(1 review)
  • Partial lake view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Santiago Junior Suite

Santiago Junior Suite

Santiago Junior Suite

  • Mountain view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for San Francisco Superior

San Francisco Superior

San Francisco Superior

  • Partial lake view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for San Pedro Jr Suite

San Pedro Jr Suite

San Pedro Jr Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Partial lake view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for San Andres Deluxe

Premium bedding, minibar, in-room safe, individually decorated

San Andres Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • Partial lake view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Santa Clara Suite

Santa Clara Suite

Santa Clara Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cerro de Oro Grand Master Suite

Premium bedding, minibar, in-room safe, individually decorated

Cerro de Oro Grand Master Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed

Villa (Palopo)

  • Sleeps 6
  • 3 King Beds

About the area

Santa Catarina Palopo

In Santa Catarina Palopo .You'll be within 2 miles (3 km) of Pintando Santa Catarina Palopó and 6 miles (10 km) of Church of Saint Francis with a stay here. Panajachel Municipal Market and Casa Cakchiquel Arts Center are also within 6 miles (10 km).

What's nearby

  • Lake Atitlán - 2 min walk - 0.2 km
  • Pintando Santa Catarina Palopó - 13 min walk - 1.1 km
  • Santa Catarina Palopo Church - 16 min walk - 1.4 km
  • Panajachel Municipal Market - 13 min drive - 5.3 km
  • Church of Saint Francis - 13 min drive - 5.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 134 min drive

Restaurants

  • ‪Crossroads Caffee - ‬8 min drive
  • ‪Delhi 6 - ‬8 min drive
  • ‪Restaurante El Cayuco - ‬8 min drive
  • ‪Restaurante El Atitlan - ‬8 min drive
  • ‪The Panajachel Center - ‬6 min drive

About this property

Hotel Casa Palopó - Relais & Chateaux

4-star adults-only hotel near Pintando Santa Catarina Palopó
Hotel Casa Palopó - Relais & Chateaux offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Spa services, a library, and a terrace are also featured at the luxury Hotel Casa Palopó - Relais & Chateaux. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Santa Catarina Palopo hotel is smoke free.

  • 15 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • Continental breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Onsite shopping
  • No smoking on site
  • Bar or lounge
Hotel Casa Palopó - Relais & Chateaux offers 15 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Things to do

  • Boat tours
  • Designer stores
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Kayaking
  • Library
  • Outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Palopó - Relais & Chateaux

Children and extra beds

  • Children younger than 10 are not allowed at this adults-only property. All guests 10 and older are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 400 per vehicle (roundtrip, maximum occupancy 4)
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 10 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Palopo Panajachel
Casa Palopo Panajachel
Hotel Casa Palopo Hotel
Hotel Casa Palopo Santa Catarina Palopo
Hotel Casa Palopo Hotel Santa Catarina Palopo

Hotel Casa Palopó - Relais & Chateaux Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 185 out of 240 reviews
Rating 8 - Good. 29 out of 240 reviews
Rating 6 - Okay. 13 out of 240 reviews
Rating 4 - Poor. 6 out of 240 reviews
Rating 2 - Terrible. 7 out of 240 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Masoud

Disliked: Cleanliness, amenities
Good location. Beautiful property. Really bad continental breakfast. Extremely overpriced food at the restaurant. Food quality is not good. Not many restaurant options around. Very dirty hot tub.
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephen

Stayed 2 nights in Nov 2025

10/10 Excellent

penny, Powder Springs

Liked: Cleanliness, amenities, property conditions & facilities
Simply the best! From the amazing,warm staff to the small details in the room to make me feel welcome and rested! The outdoor bath was so relaxing, along with the meditation kit, painting kit and the morning cacao boost! The pillows and bed were so comfortable as well. I loved everything!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brittany

Stayed 6 nights in Nov 2025

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! The food was great, we were able to enjoy the pool at the villa, and the view was the best. The staff is friendly and very helpful. Great stay, we enjoyed the restaurant at the lake as well; very delicious and good cuts.
Stayed 2 nights in Oct 2025

10/10 Excellent

Claudia

Stayed 1 night in Nov 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice views. Rooms are charming. Staff is friendly, however service is slow. Food at main restaurant is not good.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean and sparkling. Casa is a totally colonial experience with steps and cobblestones and the most amazing panoramic view of the Lake and three volcanoes.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel. Extremely attentive and helpful staff. Beautiful views. Overall, amazing accommodation.
Stayed 1 night in Sep 2025

10/10 Excellent

Jimmy, Sterling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love , an amazing place perfect museum was beautiful .
Stayed 2 nights in Oct 2025

10/10 Excellent

Miss Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Palopó was easily one of the best hotels we have ever stayed at! The staff were welcoming and helpful from the moment we arrived. They booked us tuktuks to travel around, and allowed us to preorder breakfast and take it early on the day we left. Each time we came back to our room, they had been in to tidy up and leave us a little gift! The hotel and grounds are gorgeous, and the views of Lake Atitlan are breathtaking. The hotel is a short walk from Santa Catarina Palopó, a beautiful Guatemalan town which felt authentic and friendly. We did find that it was easier to eat dinner at the hotel in the evenings, as it got dark very early and we did not want to walk back along the road from the town. It is very much a hideaway, perfect if you are looking for rest and escape. There are activities available at the hotel too, and a wonderful pool and jacuzzi at the villa in the grounds. The decor is truly beautiful, and everything is finished to an excellent standard. Thank you so much for a perfect stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Yashar

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, had a lot of fun and everyone was helpful with planning my days. They also went out of their way to help out with weather conditions and others.
Stayed 2 nights in Oct 2025

8/10 Good

JULIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the hotel -prepandemia- in several ocassions. This time we got hold of the only room option available in the newer building above the main hotel, problem was too many stairs, which make it dependable on shuttle runs to reach dining options within the hotel.... walking up the hill to our room is risky for anyone not in good shape/health....also there are no hand rails, hence posing addionatl risk of falling. I did like the excellent service from all the staff, always ready to help and assist ieven on nonhotel matters. The newer part, once solved the issue mentioned above should provide a good choice for staying in the future, is quite, nice pool and jaccuzzi and good spacious rooms.
Stayed 3 nights in Oct 2025

6/10 Okay

Amy Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Byron, Guatemala

Stayed 3 nights in Sep 2025

8/10 Good

RAYMOND, Orange Park

Liked: Cleanliness, staff & service, property conditions & facilities
First time visitor. Our room had a beautiful view. It was a very relaxing location. Everyone was beyond professional and accommodating. We did have an issue with our room AC unit which leaking water from a clogged drain line... they were prompt to address and gave us a remedy. We were there for an overnight stay otherwise I may have asked for another room. The weather was cooler and refreshing so the AC at that moment was not a big deal. Thank you to all the staff at Casa Palopo.
Stayed 1 night in Sep 2025

10/10 Excellent

Ellen

Stayed 2 nights in Sep 2025

10/10 Excellent

Victor, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, warm and kind staff, beautiful place.
Stayed 5 nights in Sep 2025

10/10 Excellent

Arundhati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding property, One of the best that I have stayed in the world. The front desk staff, housekeeping staff, the sous chef, the wait staff, the turndown service staff, the staff that takes you to the hen farm, the views from their 2nd restaurant, beautifully decorated Kinnik - all possible because of their outstanding staff. The complimentary meditation kit, the french press, the kayak- all adds to the pleasantness of the stay. The beautifully decorated room A must visit if you are in Lake Atitlan. I will go back again!. Casa Palopo is an experience. THANK YOU Casa Palopo Staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Fawzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. All smiles with an exceptional view of the lake. Really deserved to be 5 stars.
Stayed 3 nights in Sep 2025

10/10 Excellent

Victor

Stayed 2 nights in Aug 2025