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Ibis Santa Cruz DE LA Sierra

3.0 star property
3-star hotel near Santa Cruz Zoo

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Photo gallery for Ibis Santa Cruz DE LA Sierra

Miscellaneous
Miscellaneous
Exterior
Exterior
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
AVENIDA CRISTOBAL DE MENDOZA, Santa Cruz, 0
  • Place, Plaza 24 de Septiembre
    ‪18 min walk‬
  • Place, Santa Cruz Zoo
    ‪19 min walk‬
  • Place, San Lorenzo Cathedral
    ‪20 min walk‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

Standard Triple Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

About the area

Santa Cruz

Close to the boardwalk/promenade.You'll find Santa Cruz Zoo and Plaza 24 de Septiembre within 2 miles (3 km) of this hotel. San Lorenzo Cathedral and Ventura Mall are also within 2 miles (3 km).

What's nearby

  • Arenal Park - 15 min walk - 1.3 km
  • Plaza 24 de Septiembre - 18 min walk - 1.6 km
  • Santa Cruz Zoo - 19 min walk - 1.6 km
  • San Lorenzo Cathedral - 20 min walk - 1.7 km
  • Ventura Mall - 4 min drive - 2.8 km

Getting around

  • Santa Cruz de la Sierra Station - 14 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 28 min drive

Restaurants

  • ‪Pollo Diez - ‬5 min walk
  • ‪Rue 170 - ‬8 min walk
  • ‪Amore Green Natural Market - ‬9 min walk
  • ‪Restaurat Guapurú - Hotel Yotaú - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Ibis Santa Cruz DE LA Sierra

3-star hotel near Santa Cruz Zoo
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and coworking spaces.

Public spaces have free WiFi and wired Internet. The business-friendly Ibis Santa Cruz DE LA Sierra also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Ibis Santa Cruz DE LA Sierra was completed in August 2022.

This 3-star Santa Cruz hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 10 levels
  • Built in 2020
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue
Ibis Santa Cruz DE LA Sierra offers 120 air-conditioned accommodations with hair dryers and blackout drapes/curtains. 42-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads.

This Santa Cruz hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; BOB 70 for adults and BOB 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hardwood flooring in room
  • In-room roll-in shower
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BOB 209 per pet, per stay, plus a deposit of BOB 209 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 132 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BOB 70 for adults and BOB 35 for children
  • Airport shuttle fee: BOB 22 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: BOB 22
  • Pet deposit: BOB 209 per stay
  • Pet fee: BOB 209 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, cash, and mobile payments. For guests' safety, the property includes a fire extinguisher in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ibis Santa Cruz DE LA Sierra Hotel
Ibis Santa Cruz DE LA Sierra Santa Cruz
Ibis Santa Cruz DE LA Sierra Hotel Santa Cruz

Ibis Santa Cruz DE LA Sierra Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 84 out of 103 reviews
Rating 8 - Good. 13 out of 103 reviews
Rating 6 - Okay. 4 out of 103 reviews
Rating 4 - Poor. 1 out of 103 reviews
Rating 2 - Terrible. 1 out of 103 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact we could check in early for a minimal fee. Staff were nice. The room was good but a bit stuffy and the air conditioning unit had a lot of dirt and dust in it. There was also a weird smell that they sprayed that was a bit nauseating. Otherwise the hotel had a great vibe and was decorated tastefully. The breakfast was okay but there should’ve been other options for eggs such as hard boiled.
Stayed 4 nights in Jan 2026

10/10 Excellent

Sergio

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Good place in decent area and good price for the area
Stayed 3 nights in Dec 2025

10/10 Excellent

Kristyne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Well kept. Clean, great staff!
Stayed 2 nights in Dec 2025

2/10 Terrible

Luis

Stayed 1 night in Dec 2025

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
everything was perfect 👌
Stayed 1 night in Nov 2025

10/10 Excellent

Jason, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely helpful and attentive. The restaurant was great. Highly recommend.
Stayed 2 nights in Nov 2025

8/10 Good

Tristyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Rooms are tiny. Coffee makers are not in rooms. Ac works great. Location isn't the best.
Stayed 9 nights in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great Spot
Stayed 2 nights in Nov 2025

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
The food was awesome!! Best fillet mignon I ever had in the year that I have been in Bolivia. The big issue that my wife and I had was the rooms are too small. You hardly have space to open your suitcase. So we cut our intended 5 night stay short and only stayed for 1 night. Another thing I noticed was staff moral seemed very low. Staff members didn't seem too happy to be working there.
Stayed 4 nights in Oct 2025

10/10 Excellent

Yelisa, Santo Domingo

Stayed 3 nights in Sep 2025

10/10 Excellent

Rolando, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 5 nights in Jul 2025

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Andres

Stayed 6 nights in May 2024

10/10 Excellent

yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

I had a great stay at this hotel. It has a good location, within reasonable walking distance to the old town or the restaurant area, though Uber is very easy and cheap. The hotel is good, modern and clean . The ambience is very quiet , I would have liked a more interesting and lively vibe. The room was very spacious and comfortable. The only downside was that my room did not have a mini-fridge. The front desk staff was very helpful and kind.
Stayed 3 nights in Mar 2024

10/10 Excellent

A J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Vitaly

Stayed 1 night in Jan 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Emilio Alonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Carlos

Stayed 1 night in Oct 2023

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente lugar para alojarse

Fue una estadia comoda y muy bien ubicada para todo lo planeado en este viaje, buena atencion y buenas instalaciones lo recomiendo para un viaje de negocios
Stayed 4 nights in Sep 2023

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jaqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tyler

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple and Clean hotel

Very clean, but simple and basic accommodation. Staff are friendly and the food they serve is pretty good, but they charge extra for breakfast and bottled water. Clean, economical, yet stylish place to stay for business or pleasure. There're couple restaurants very near by and a farmacia where bottled water can be purchased. It costs more at the hotel.
Stayed 3 nights in Jun 2023