El personal de mostrador y limpieza fueron increĂbles, los chicos del mostrador siempre nos orientaron con actividades en la ciudad y estuvieron disponibles en todo tiempo.
Lamentablemente, las instalaciones fueron la parte negativa, la puerta para accesar al cuarto no abrĂa lo suficiente que fue un problema entrar con la carriola. La señal de internet fue nula, que prĂĄcticamente no tuvimos Wifi en nuestra estancia. La hora del desayuno fue un poco difĂcil pues el restaurante tiene tours que vienen a desayunar, que las personas que estamos en el hotel, tenemos que esperar para poder accesar al buffet.
My room was spacious with comfortable beds and a nice bathroom with hot water. The air con was so good to have,and the pool area is lovely. The staff were friendly. It was walking distance to a large supermarket, the beaches and Centro.
I had called the hotel to let them know I wouldnât be checking in at the said time and the receptionist was very kind and said since weâre communicating we wouldnât have to worry and the room will be there. Upon arrival she was the receptionist that worked the afternoon/night shift was very kind and loved her. She even recommended taking cabs and informed me they take you to the local beaches and the âCentroâ (la Crucecita) for 40 pesos. The pool is kid friendly and with large families there too. You can definitely feel the family lovely environment. They would clean the rooms daily and brought new towels and staff was very kind. My waitress was also an absolute pleasure she even remembered my partner's order and mine which made the stay even better. Once again huge shoutout to the lady receptionist from the mid-day shift! And the waitress!!
The big attraction for this place is clearly the pool and courtyard and it attracted a number of families with small kids. The kids loved the pool, the parents were able to sit in luunges around the pool. Not exactly our scene but it was OK. A bit noisier than we expected. We only stayed one night as our plans changed but it was fine.