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Grand Park Otaru

4.0 star property
4-star ski hotel near Otaru Canal, connected to a shopping center

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Photo gallery for Grand Park Otaru

2 restaurants, dinner served, Japanese cuisine
Presidential Suite Room, Non Smoking
Exterior
Chapel
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

View in a map
11-3 Chikko, Otaru, Hokkaido, 047-0008
  • Shin Nihonkai Ferry
    ‪11 min walk‬
  • Otaru Canal
    ‪3 min drive‬
  • Asarigawa Hot Spring
    ‪5 min drive‬
  • Sapporo (OKD-Okadama)
    ‪35 min drive‬

Room options

View all photos for Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Japanese Style Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • Partial ocean view
  • Sleeps 5
  • 3 Twin Futons

View all photos for Japanese Style Suite Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Suite Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking

  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for 2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking, Mountain View

8.0 out of 10
Very good
(3 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking, Mountain View

9.0 out of 10
Wonderful
(11 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room, Non Smoking, Mountain View

7.6 out of 10
Good
(5 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(13 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room, Non Smoking, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking, Ocean View

7.8 out of 10
Good
(9 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

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About the area

Otaru

Near the slopes.You'll find Sakaimachi Street and Otaru Music Box Museum within 2 miles (3 km) of this hotel. Kitaichi Venezia Musuem and Shin Nihonkai Ferry are also within 2 miles (3 km).

What's nearby

  • Shin Nihonkai Ferry - 11 min walk - 0.9 km
  • Sakaimachi Street - 18 min walk - 1.6 km
  • Otaru Music Box Museum - 2 min drive - 2.0 km
  • Otaru Canal - 3 min drive - 2.7 km
  • Asarigawa Hot Spring - 5 min drive - 5.5 km

Getting around

  • Otaru-Chikkō Station - 7 min walk
  • Inazumi-koen Station - 21 min drive
  • New Chitose Intl. Airport (CTS) - 76 min drive

Restaurants

  • ‪マクドナルド - ‬2 min walk
  • ‪回転寿司魚一心小樽店 - ‬1 min walk
  • ‪美園 ウイングベイ小樽店 - ‬3 min walk
  • ‪テラスブラッセリー - ‬1 min walk
  • ‪モスバーガー - ‬3 min walk

About this property

Grand Park Otaru

4-star ski hotel near Otaru Canal, connected to a shopping center
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. Conveniences like ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Otaru hotel.

  • 296 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Ski equipment storage
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Grand Park Otaru offers 296 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and toilets with an electronic bidet.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

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  • Air conditioning
  • Breakfast available
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Covered self parking on site (JPY 1,650 per day; includes in/out privileges)
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,025 for adults and JPY 1,694 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Shopping
  • Ski storage

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 

Housekeeping service is not provided for "No room cleaning provided" room types, and trash removal and towel exchanges are provided every other night beginning on the second night. For all other room types, housekeeping, trash removal and towel exchanges are provided daily.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Grand Park Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1004 reviews
Rating 8 - Good. 330 out of 1004 reviews
Rating 6 - Okay. 77 out of 1004 reviews
Rating 4 - Poor. 49 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Hikari

Stayed 1 night in May 2025

10/10 Excellent

Jacky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view. Clean hotel. Friendly staff
Stayed 3 nights in Apr 2025

6/10 Okay

jacinta

Travelled with partner
Disliked: Amenities
The location a bit far from the town centre. If u not member, check out time is early @9.30 am
Stayed 2 nights in Apr 2025

10/10 Excellent

Wincy, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff. Love it’s connected to the shopping mall.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yee Wing Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kenny

Travelled with family
Liked: Cleanliness

Older hotel with good upkeep, but little upgrade

Nice, but older hotel with excellent upkeep, but little upgrade for a few decades. Our room offer excellent view of the marina. The location is close to the Otaruchikko station, but almost all tourist attractions are more than 20 minutes walking distance away which means train and taxi are necessary.
Stayed 1 night in Mar 2025

10/10 Excellent

Hana

Stayed 2 nights in Mar 2025

6/10 Okay

Nack In

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Chi Kin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be fooled by the fancy signs and large lobby photos and reviews from previous reviews because what you get in this establishment is a facade of dated decor packaged with a disorganized internal staff. On the day we checked in for my partners birthday vacation we were greeted with a surprise midnight till 5am no power(not even elevators or room/door access), water, toilets, or heaters in early spring in Japan where the average night temp in Hokkaido is in the minus. I thought those point raised previously were basic right when you stay at a hotel regardless of rating and the fact that it was not bought to our attention upon arrival because if it was, I would have chosen somewhere else where I could spend my partners birthday with the basic essential rather then have no basic necessities. In fairness we were given complimentary access to there lounge which was only a drink, when we were promised we would get the privilege of utilizing there bar and the fruit and cheese on offer to find both the refreshment offer was not available and the drink was as good as just one drink which is quite lackluster if you ask me as a compensation. In regards to the rooms to get dated 1980’s decor with couch that looks like it’s never been cleaned which gives us goosebump to even sit on. I know it’s not the staffs fault and I feel for them and I can only blame the management of this establishment. Special note if you were planning to enjoy the night life of the city pleas be aware when get
Stayed 2 nights in Mar 2025

10/10 Excellent

Yuichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room has only heat no room temp control working in winter, i guess! Room was spacious and beautiful several restaurants were just a few minutes walking distance all connected under one building
Stayed 1 night in Mar 2025

8/10 Good

Ewen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in oceanview room... the view was great as we spent alot of time in our room due to mild ilness. The staff were lovely and helpful. Great buffet breakfast. Also great to be connected to shoping mall and train station. A nice addition for longer stays like ours would be coin operated washers & dryers... they may have had these the first year we stayed. This was our 3rd year staying at the hotel and we'd stay again.
Stayed 10 nights in Feb 2025

10/10 Excellent

Coco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel 👍👍👍👍
Stayed 1 night in Mar 2025

4/10 Poor

Shirlyn

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Expensive parking

Room is exceptionally big for Japan standard but everything is old and outdated. Toilet has a smell. Parking per night was crazily expensive.
Stayed 3 nights in Feb 2025

6/10 Okay

Yongwoon

Stayed 2 nights in Feb 2025

10/10 Excellent

Aaron

Stayed 3 nights in Feb 2025

8/10 Good

Russell

Liked: Property conditions & facilities
We were happy with our stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Yee Jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jean-François

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Epic place

Stayed 6 nights in Jan 2025

10/10 Excellent

Soeun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

du

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its such a great place to stay with the price!
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place will definitely stay again when in Hokkaido
Stayed 5 nights in Jan 2025

6/10 Okay

Felicity

Travelled with group
Liked: Staff & service, amenities
The hotel is old and not well maintained. Dirt found everywhere... on the phone wire. Stains on bed sheet, sofa as well as carpet.
Stayed 2 nights in Jan 2025

4/10 Poor

Mina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Chen-Hsun, TAIPEI

Stayed 1 night in Jan 2025

10/10 Excellent

YUNG-CHIANG

Stayed 1 night in Jan 2025