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Hotel Nord Otaru

4.0 star property
4-star hotel near Otaru Canal

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Photo gallery for Hotel Nord Otaru

Buffet
Lobby
Premium bedding, down comforters, in-room safe, desk
Exterior
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Business services

Explore the area

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1-4-16 Ironai, Otaru, Hokkaido, 047-0031
  • Place, Otaru Canal
    ‪1 min walk‬
  • Place, Sakaimachi Street
    ‪5 min walk‬
  • Place, Shin Nihonkai Ferry
    ‪2 min drive‬
  • Airport, Sapporo (OKD-Okadama)
    ‪40 min drive‬

Room options

View all photos for Superior Twin Room

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room

  • Sleeps 4

View all photos for Grande Japanese Western Style Room

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Grande Japanese Western Style Room

  • Sleeps 6

View all photos for Grande Family Room

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Grande Family Room

  • Sleeps 5

View all photos for Standard Queen Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Queen Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Triple Room, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room, Non Smoking

8.4 out of 10
Very good
(23 reviews)
  • Canal view
  • 1 bedroom
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View

Premium bedding, down comforters, in-room safe, desk

Family Suite, Non Smoking, Canal View

9.8 out of 10
Exceptional
(6 reviews)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 3 Twin Beds and 2 Twin Sofa Beds

View all photos for Grand Twin Room, Non Smoking, Canal View

Premium bedding, down comforters, in-room safe, desk

Grand Twin Room, Non Smoking, Canal View

8.8 out of 10
Excellent
(3 reviews)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 11
  • 2 Twin Beds and 4 Twin Futons

View all photos for Comfort Double Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Comfort Double Room, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed

View all photos for Junior Suite, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Junior Suite, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Twin Room, Non Smoking, River View

Premium bedding, down comforters, in-room safe, desk

Executive Twin Room, Non Smoking, River View

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down comforters, in-room safe, desk

Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, down comforters, in-room safe, desk

Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 Large Twin Bed

View all photos for Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down comforters, in-room safe, desk

Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

  • Canal view
  • 30 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down comforters, in-room safe, desk

Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down comforters, in-room safe, desk

Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 3 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, down comforters, in-room safe, desk

Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

Premium bedding, down comforters, in-room safe, desk

Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down comforters, in-room safe, desk

Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down comforters, in-room safe, desk

Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • Sleeps 11
  • 2 Twin Beds and 4 Twin Futons

View all photos for Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Twin Room

Premium bedding, down comforters, in-room safe, desk

Standard Twin Room

  • Sleeps 2

View all photos for Accessible Room

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Accessible Room

  • Sleeps 3

View all photos for Standard queen Room

Premium bedding, down comforters, in-room safe, desk

Standard queen Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

View all photos for Standard Triple Room

Premium bedding, down comforters, in-room safe, desk

Standard Triple Room

  • Sleeps 3

View all photos for Comfort Double Room

Premium bedding, down comforters, in-room safe, desk

Comfort Double Room

  • Sleeps 2

View all photos for Executive River Twin

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Executive River Twin

  • Sleeps 5

View all photos for Junior Suite

Premium bedding, down comforters, in-room safe, desk

Junior Suite

  • Sleeps 4

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About the area

Otaru

Boardwalk/promenade, shopping nearby .Stay at this Otaru hotel and you'll be within half a mile (1 km) of Otaru Canal and 2 miles (3 km) of Otaru Music Box Museum. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 miles (5 km).

What's nearby

  • Otaru Canal - 1 min walk - 0.1 km
  • Otaru City General Museum Ungakan - 2 min walk - 0.2 km
  • Sakaimachi Street - 5 min walk - 0.4 km
  • Otaru Music Box Museum - 15 min walk - 1.3 km
  • Shin Nihonkai Ferry - 2 min drive - 2.1 km

Getting around

  • Otaru Station - 8 min walk
  • Inaho Station - 20 min drive
  • New Chitose Intl. Airport (CTS) - 87 min drive

Restaurants

  • ‪ルタオ - ‬2 min walk
  • ‪小樽ビール 小樽倉庫No.1 - ‬4 min walk
  • ‪おたる政寿司 ぜん庵 - ‬3 min walk
  • ‪北海あぶりやき 運河倉庫 - ‬5 min walk
  • ‪魚屋直営食堂 うろこ亭 - ‬1 min walk

About this property

Hotel Nord Otaru

4-star hotel near Otaru Canal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel Nord Otaru also features a vending machine, a garden, and complimentary newspapers in the lobby. For a fee, parking is available.

This 4-star Otaru hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 6 levels
  • Built in 1996
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Nord Otaru offers 98 air-conditioned accommodations with safes and slippers. Beds feature down comforters and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Property entrance
Hotel Torifito Otaru Canal
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, 1,002 reviews
Hotel Torifito Otaru Canal

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2530 for adults and JPY 1430 for children
  • Uncovered self parking fee: JPY 1200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash.

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Nord Otaru
Nord Otaru
Nord Otaru Hotel
Otaru Nord Hotel
Hotel Nord Otaru Hokkaido
Hotel Nord Otaru Hotel
Hotel Nord Otaru Otaru
Hotel Nord Otaru Hotel Otaru

Hotel Nord Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1000 reviews
Rating 8 - Good. 360 out of 1000 reviews
Rating 6 - Okay. 79 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Meng Hong

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very courteous and attentive staff, excellent location.
Stayed 6 nights in Nov 2025

10/10 Excellent

RAWIWAN, Chattuchak

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
เป็นโรงแรมแรก ที่จะเลือกพักหากแวะมาโอตารุ โรงแรมอยู่ใกล้คลอง สามารถเดินไปถนนคนเดิน Sakaimachi ได้ โรงแรมมีที่จอดรถให้ อาหารเช้าคือดี ห้องอาหารเห็นวิวคลอง ห้องนอนกว้าง กางกระเป๋าเดินทางได้
Stayed 1 night in Oct 2025

6/10 Okay

Christina

Travelled with partner
Staffs are very nice and I liked breakfast buffet. But rooms are very outdated.
Stayed 1 night in Oct 2025

8/10 Good

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
We did not get the breakfast option, or use the parking. This was a 1 night stay. We had a single bed. Toilet was in its own room. Shower room was nice and big. We could shower and then use the bath. The bed was rock hard, but all Japanese beds are. This was about a 5 min walk from the main train station. You could see the bay from our room. They have a bar on the roof, with a good view of sunsets or sunrises. The drinks are good and not too over priced, food options are slim. There is a small seafood market a short walk away. A small group of izakaya's a couple of blocks down the canal. Train ride from sapporo has some good views. Views are on the right side of the train. The hotel was probably great during its hayday. Now it is starting to feel dated. Not run down or used, just dated. Staff was friendly, the place was clean. Would we stay here again if we come back through Otaru? Probably. Just wish the beds were softer.
Stayed 1 night in Oct 2025

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful from the minute we checked in. We were early but they had the room ready for us and it was a huge wonderful room with spacious bathrooms and a quiet place. The decor and interior are rather dated and unremarkable, but it is kept very clean and neat. It's as if you've stepped into a time machine back to the 60's. But, that's not necessarily the worst thing. Everything seems to slow down and people take time to do their jobs with care and oride. We loved it!! The breakfast was fresh, delicious, and amazing variety of japanese and western breakfast items. Everything was so fresh and so well prepared with plenty of Hokkaido specialty items. Just skip the oddly dry roast pumpkin and overcooked sticky corn (fresh corn only needs 3 mins in boiling water). The location is excellent and it's a small town so easy to walk to see sights. This place is well worth going to! Everyone had a positive and caring manner to them. It was truly a refreshing experience!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff helpfull when needed. The breakfast buffet was good. However, the buffet never changed dependant on the day.
Stayed 5 nights in Sep 2025

8/10 Good

Nicholas

Liked: Cleanliness, room comfort

Great location

Great, central location. The sights of Otaru were walkable and there were plenty of shops and restaurants nearby (although be warned yhat Otaru gets very quiet at night and most things close early). The hotel is very traditional (some might say old fashioned) but it was clean enough and comfortable. Fine for a short stay. Our room had a lovely view over the canal and the bed was comfortable. Decor was, again,very traditional. Wifi was decent. Well stocked amenity drawer in the lobby. Check-in was strictly at the designated check-in time and not a monent before (this seemed a common theme during our time in Japan). The check-in experience was slightly off putting as the lobby area stank of stale cigarette smoke. I learnt that this was because the designated smoking lounge was in the lobby. I think this should be reviewed, as it's extremely unpleasant as a non-smoker. The top floor bar was a lovely spot for drinks in the evening (and so well priced). Parking was easy enough and was around £6 per night. We didn't have breakfast as we needed to leave early the next morning.
Stayed 1 night in Aug 2025

8/10 Good

Janet Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Closed to city center
Stayed 1 night in Sep 2025

8/10 Good

Hiroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Jun 2025

10/10 Excellent

Kartawijaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and great location
Stayed 1 night in Mar 2025

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay - out very spacious and comfortable home away from home. Everything from check in with welcoming attentive reception staff to other staff, the view from the room, the location, the ambiance/ decor - this hotel is recommended. The only negative - no coffee provided in the room or at reception.
Stayed 3 nights in Mar 2025

8/10 Good

Rebekkah

Liked: Cleanliness, staff & service, property conditions & facilities
The property worked for our vacation need. It was easy to access and enjoy the surrounding areas.
Stayed 7 nights in Feb 2025

10/10 Excellent

Christopher

Stayed 1 night in Feb 2025

8/10 Good

chang soon

Liked: Cleanliness, staff & service
호텔은 많이 낡은 느낌입니다. 오타루 역에서 운하쪽으로 걸어서 5분정도 이며 바로 운하 앞이라 위치는 정말 좋습니다.
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and helpful staff
Stayed 2 nights in Feb 2025

10/10 Excellent

WONG

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Nice staff and clean room.
Stayed 1 night in Feb 2025

6/10 Okay

Felicity

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location next to canal. Room was dated and there were spots that weren't that clean, grout coming off the bathroom and debris behind the toilet seat...
Stayed 2 nights in Feb 2025

10/10 Excellent

Kai Seong Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just 5 to 8 minutes walk from Otaru Station.
Stayed 2 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness
Polite and efficient
Stayed 5 nights in Feb 2025

10/10 Excellent

Madison, Des Moines

Stayed 1 night in Feb 2025

10/10 Excellent

Bang Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Zhaonan

Liked: Cleanliness, staff & service
The hotel is a bit old. But its location is very good. I like its breakfast best.
Stayed 1 night in Feb 2025

8/10 Good

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Stayed in an Eco room - god for short stay of 1-2 nights not so good for longer stay. Toilet not clean after 2 days smelled :(. Trash cans are not segregated no meaning to eco! Room gets too hot and windows cannot be opened. Location of hotel is good.
Stayed 3 nights in Jan 2025