6/10 Okay
Faye
Travelled with group
21 Mar 2023
Liked: Cleanliness, property conditions & facilities
The hotel is a nice mix of modern and traditional. Spa was lovely and the reason that we booked the hotel. We booked with half board and had dinner every evening.
The food was mainly very good with salad bar as a starter and then multiple courses.
Some notable issues were that the hotel charges for tap water at dinner, which I understand can be a thing in Austria however it seems very unfair to neither show the prices of soft drinks or water on a menu and then charge €3 for tap water and an eye watering €7 for bottled. The service on the whole was poor with plates being clattered around, tables being cleared before we were finished and being rushed through dinner and asked to leave to set for breakfast at 9.30pm.
Some of the staff were very invasive rude and abrupt. The younger ladies who served us were very sweet and well meaning but there was a notable issue with service. I asked at the front desk for a spare key having left my key in the room and was very rudely told to return it when I found the old one.
The hotel is a walk from the main ski lift. If you want to ski the other areas the ski room isnt located very well to load and unload the car.
So in summary its a nice hotel but didnt feel friendly and welcoming and dinner which could be a lovely meal was spoiled by poor service skills. Not the best location for the nearest ski lift and poorly located ski room.