The property was quaint, homey, & comfortable. Some information provided on the Internet, email communications before our stay, & written information that we got upon arrival was confusing and contradictory.
1) According to the Internet and all emails we got before our stay, office hours were until 9 PM, and we were encouraged to call and let the property know if we would be arriving later than that. We intended to arrive by 8 PM to be there before the office closed. At about 6:30 PM I received a phone call from the office telling me that they would be closing at 7 PM; the clerk then gave me instructions for late arrival. On arriving we found a sign on the door saying that from December until March, the office hours would end at 7 PM. Why didn’t they tell me that in an email?
2) The key we were left did not open the nearest door. We had to read the 1-page letter in the after-hours packet to find out we needed to go to a different door to get in. Why didn’t the man who called me at 6:30 tell me that?
3) The 1-page letter with the check-in packet stated that breakfast was included in the price, but there were breakfast menu cards with the packet. A Post-it note had been attached to the cards; it said that breakfast was $10 per person. When I came downstairs the next morning and asked whether or not breakfast was included, I was told that it was not. A sign on the desk stated that reservations made after 1/1/24 would not include breakfast, yet we made reservations in December.