4/10 Poor
Lena w.
31 Jul 2023
Disliked: Cleanliness
Beautiful Home but Hot due to the HVAC!
I’ve waited to post a review to see if Vacasa will do what they say and they haven’t so here goes. Gorgeous home, was disappointed that the water was really accessible to float or get into, we lost a debit card so I looked under the sofa and between the cushions….to my disgust was a dead roach, empty food packaging, crumbs, hair, etc. This made me look under the beds in each room and it was the same in the master bedroom. Day one the HVAC wouldn’t cool below 79, I contacted Vacasa and they offered for us to move to another house but after unloading 7 people we chose to stay. They had a HVAC company come the next morning and say that the system was designed wrong so there was nothing they could do. I waited all day and didn’t hear from the manager so I called and texted again but didn’t hear from anyone for several hours. When the manger did contact me she offered again to move houses but it was again late at night and we were leaving the next day ask it don’t make sense to move. The manger told me she would get me a partial refund for the inconvenience but I haven’t heard anything since we checked out. I looked back on reviews and the HVAC has had issues! Gorgeous home but wouldn’t recommend staying here.
Lena w.
Stayed 2 nights in Jul 2023