See all properties

SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel near Soaky Mountain Waterpark in Sevierville

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business centre
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(60 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(67 reviews)
  • Sleeps 4
  • 2 Queen Beds

You may also like

Ad
Lobby

Best Western Plus Apple Valley Lodge Pigeon Forge

Pigeon Forge
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,005 reviews
The price is CA $110
CA $123 total
includes taxes & fees
Aug 13 - Aug 14
Best Western Plus Apple Valley Lodge Pigeon Forge

About the area

Sevierville

Heart of Sevierville.You'll find Floyd Garrett's Muscle Car Museum and Wilderness at the Smokies within 2 miles (3 km) of this hotel. Wild WaterDome and Soaky Mountain Waterpark are also within 2 miles (3 km).

What's nearby

  • Wilderness at the Smokies - 2 min drive - 1.8 km
  • Soaky Mountain Waterpark - 2 min drive - 2.1 km
  • Wild WaterDome - 2 min drive - 2.5 km
  • Sevierville Golf Club - 3 min drive - 2.1 km
  • Sevierville Convention Center - 3 min drive - 2.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Golden Corral - ‬12 min walk
  • ‪Cracker Barrel - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel near Soaky Mountain Waterpark in Sevierville
SureStay Plus Hotel by Best Western Sevierville offers its guests a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. WiFi is free in public spaces. Self parking is free.

This Sevierville hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Languages

English

Similar properties

Lobby sitting area

Clarion Pointe Sevierville-Pigeon Forge

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,010 reviews
The price is CA $81
CA $92 total
includes taxes & fees
Aug 10 - Aug 11
Clarion Pointe Sevierville-Pigeon Forge

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1007 reviews
Rating 8 - Good. 276 out of 1007 reviews
Rating 6 - Okay. 142 out of 1007 reviews
Rating 4 - Poor. 75 out of 1007 reviews
Rating 2 - Terrible. 62 out of 1007 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Shanna

Travelled with family
Disliked: Cleanliness
The room smelled of smoke in a smoke free room. The bathroom was out of hand soap over the sink. The tissues was out over the sink as well. I tried to over look it because the guy that checked me in was nice and I hate to complain but I laid down to take a nap and couldn’t do it. I had to meet my daughter around 5:00pm that evening I brought her back to hotel to see if she had the same problem because we both have allergies to smoke. She said yes so I Checked out.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Small room but very clean. Property well maintained. Great location. Front desk managers Ray and Natoya went above and beyond! Will stay here again.
Stayed 2 nights in Jul 2025

4/10 Poor

Sherie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I chose the property for the positive reviews and the price. Unfortunately, I was disappointed. We were there for two nights. When we came back from dinner on our first day, there was definitely an ant problem. I didn’t make a huge deal of it because of the time of year. We got some bug spray from the front desk and the ants were taken care of. On the second day when we got back to our room, we found a cockroach in the bathroom. We hoped it was an isolated incident. Unfortunately, there was another one in our bathroom the next morning. The front desk didn’t offer any solution or compensation. We will definitely find other accommodations next time.
Stayed 2 nights in May 2025

10/10 Excellent

Helene, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near everything, the property was nice and neat.
Stayed 2 nights in Apr 2025

6/10 Okay

Amber

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Just Okay

The hotel appeared clean, the front desk employees never greeted me, when we walked into our room, there was a cockroach that was on the back of the door, and very much alive. I killed it. The beds were very uncomfortable, and the bathroom floor appeared to have water damage. The room looked clean though, and the refrigerator worked great. My daughter had a volleyball tournament at the convention center, and as an athlete, she needs good sleep, but she had a really hard time sleeping on the bed because it was so hard and uncomfortable. We travel a lot for volleyball, and this was definitely one of the worst stays we had as far as comfort and just overall experiences.
Stayed 2 nights in May 2025

4/10 Poor

Jaclynn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Helene, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Apr 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was never able to get anyone to answer the phone but the property is very clean and affordable.
Stayed 4 nights in Apr 2025

8/10 Good

Bailey, Green Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

CHERYL

Liked: Staff & service, amenities, property conditions & facilities
Not a fancy property, but I don’t pay high dollar for a place to just sleep. I look for location and cleanliness. This had it. Pretty updated. Room was spacious. Bed was comfortable. Mattress might too hard for some but it was good for me and I slept well. All staff was friendly. This is a good location for the conference center, which is what I needed. Would definitely stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

We will definitely be back! I was really skeptical when I saw how cheap the rooms were, but based on previous reviews, I rolled the dice and stayed any way. We were not disappointed. A lot of breakfast options, rooms were clean, and everyone was friendly. We will book here again!
Stayed 1 night in Apr 2025

10/10 Excellent

Jeremiah, Seymour

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It would be nice if I had some vending machines like the hotel used to be when it was Econo Lodge
Stayed 2 nights in Apr 2025

6/10 Okay

Diane

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Howard M

Liked: Cleanliness
Disliked: Staff & service, amenities
Water backed up in tub. Ran out of shampoo. Otherwise it was a nice facility.
Stayed 3 nights in Apr 2025

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities
I like that's is a clean hotel .
Stayed 1 night in Apr 2025

10/10 Excellent

Jacalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time. Your entire staff was awesome 👌 and so friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Rooms were nice and quiet. Stayed for 4 nights and no problems. Breakfast is good, but it was the same every morning. That would be my only complaint.
Stayed 4 nights in Apr 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was not comfortable. No noise cancellation at all. We heard every word of neighbors fighting. Smelled of vaping in the halls. Thankfully no orders in our room. Shower water pressure was good.
Stayed 3 nights in Mar 2025

4/10 Poor

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The whole place smelled of weed, which is whatever. But there was always random people in the stairwell talking loudly on the phone for way too late. Also, sink in bathroom leaked all over the place.
Stayed 1 night in Apr 2025

8/10 Good

Tommie

Travelled with group
Liked: Amenities
Clean facilities and friendly staff. Mattresses are firm. Overall would stay again!
Stayed 1 night in Apr 2025

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast surely didn’t agree with me.
Stayed 1 night in Mar 2025

10/10 Excellent

Pennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Room was clean. Breakfast was good. Staff was nice.
Stayed 2 nights in Mar 2025

8/10 Good

Jennifer

Business traveller
Liked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025