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SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel near Wilderness at the Smokies in Sevierville

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Restaurant
Lobby
Business centre
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪1 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪2 min drive‬
  • Place, Sevierville Convention Center
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(89 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(74 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

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About the area

Sevierville

Heart of Sevierville.You'll find Dolly Parton Statue and Wilderness at the Smokies within 2 miles (3 km) of this hotel. Wild WaterDome and Sevierville Community Center and Civic Center are also within 2 miles (3 km).

What's nearby

  • Wilderness at the Smokies - 1 min drive - 1.8 km
  • Dolly Parton Statue - 2 min drive - 2.1 km
  • Soaky Mountain Waterpark - 2 min drive - 2.1 km
  • Wild WaterDome - 2 min drive - 2.5 km
  • Sevierville Convention Center - 2 min drive - 2.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 46 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬20 min walk
  • ‪Chick-fil-A - ‬9 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬8 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Waffle House - ‬14 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel near Wilderness at the Smokies in Sevierville
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Sevierville. Free self parking is available.

This Sevierville hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

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  • Breakfast included
  • Pet friendly
  • Parking included
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CA $77 total
includes taxes & fees
Jan 20 - Jan 21
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 510 out of 1089 reviews
Rating 8 - Good. 283 out of 1089 reviews
Rating 6 - Okay. 146 out of 1089 reviews
Rating 4 - Poor. 81 out of 1089 reviews
Rating 2 - Terrible. 69 out of 1089 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Mary, Louisville

Stayed 2 nights in Nov 2025

8/10 Good

Janis

Stayed 1 night in Oct 2025

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to get to. Clean room. Lots of soap, lotion, etc. available. Great parking. Plenty of dining spots a very short walk away, including a grocery store! Staff friendly and very helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking lot was good, staff very friendly, highly recommended
Stayed 3 nights in Oct 2025

10/10 Excellent

Ian

Stayed 1 night in Sep 2025

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

dora, west baden

Liked: Staff & service
Disliked: Property conditions & facilities
need to up date their ice machine did not work. however the room was clean the location was good
Stayed 2 nights in Oct 2025

6/10 Okay

Justin

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was kind, prompt and courteous. Elevator and hallway had an oder to them and hallway on 2nd floor to room had garbage/food waste scattered throughout. Could hear the guest above walking around their room, the child below screaming and the garbage truck outside emptying the dumpster at 430am. Secondary lock was broken off the door and you had to hold the drain plug up in order for the shower to drain. One small ice machine for the entire hotel, many cracked/broken tiles in front of the elevator and the bed frame to one bed squeaked upon every movement.
Stayed 1 night in Oct 2025

4/10 Poor

Abhilash

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at the hotel was below expectations in terms of cleanliness. The bathrooms and rooms were not as clean as expected, and there was an issue with water not draining properly from the bathtub. However, the staff were polite and helpful throughout my stay, which I truly appreciated. With better maintenance and cleanliness, the overall experience could be much improved.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marjorie

Stayed 3 nights in Oct 2025

6/10 Okay

Tabitha

Travelled with family
Liked: Staff & service
The staff was super friendly but our AC unit smelled musty and thus so did our room, also a constant leak in the bathroom was quite annoying.
Stayed 3 nights in Oct 2025

6/10 Okay

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was small. The hair dryer didn’t work. The ironing board was broken and the iron had black gunk all over the bottom.
Stayed 4 nights in Sep 2025

4/10 Poor

Timothy

Disliked: Cleanliness
When we first arrived at the room door was standing open room had not been cleaned at all front desk clerk said they had no other rooms available we would have to wait after driving 5 hours to get here until they clean the room up only offered a bag with a few treats . Hotel.com did give $55 should have been $155 dollars rewards back to me on my next adventure but as far as sure stay it's just a glorified Days inn and we'll probably never stay again at one of their resorts or hotels. Very dissatisfied!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Sam, Florence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Little older but clean. Guy at the front desk very pleasant. Would stay again.
Stayed 1 night in Oct 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yes is was great
Stayed 4 nights in Oct 2025

6/10 Okay

Denise

Travelled with partner
Liked: Staff & service
They did not vacuum the hallways all week we were there. The carpet needed vacuumed as there was paper and lint on our 3rd floor. The breakfast was the same everyday. It was fresh but no fresh fruit like banana, apples or oranges. Only apple juice or lemonade for breakfast. The other Best Western hotels we've stayed in had better selections.
Stayed 5 nights in Oct 2025

8/10 Good

Pedro

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 9 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

6/10 Okay

Jo

Liked: Cleanliness
Slightly disappointing based on existing reviews. Tired and dated inside, and reception staff were quite miserable. Room was comfortable enough but quite basic. Not enough parking for cars.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose F

Stayed 1 night in Oct 2025

10/10 Excellent

Doris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room , location
Stayed 1 night in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Sean

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Pretty average best western hotel stay. We booked the hotel at 60 a night. The rooms need some updating and the lobby smells like a nursing home. Fight broke out at the gas station parking lot outside our window with police cars surrounding. Breakfast was just okay. Overall I'd say the price definitely reflects the quality of your stay here but for a cheap vacation it was doable
Stayed 1 night in Oct 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean and dark room when shades close. Perfect for sleeping when on the rd.
Stayed 3 nights in Oct 2025