2/10 Terrible
Kandy
Travelled with family
Oct 21, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worse hotels I've ever stayed at/paid for. We stayed at Stone Hill and we were misled from the beginning. Paying over $300 a night for the room you would expect certain benefits to come with the room. So we were under the assumption that the $40 per person resort fee extra was for all the activities. But no it was for a wristband which got you into the room,and only Waterpark area open for 4 buildings, coffee, and pool towels. None of the other activites for the season/ fall and winter were included as advertising make you believe. Then upon check in the lady spoke so fast we couldn't keep up as to where anything was, anything we needed and called for we had to go to front desk to get, we had to call maintenance because our smoke detector was chirping and needed a battery, they came up and instead of bringing a battery they unplugged it from the hard wire and placed it on a shelf for the rest of our stay. We had employees roll there eyes at us for having a full elevator and they couldn't get on. The ice machine has a not to limit our ice, the dryer on our floor was broken, there was only one set of entrances into this building or exit from this building. Except for emergency doors in stairways. The walk to your rooms were absolutely crazy. Took my 10 minutes from car to get to and from room each time you had to walk from only entrance at front of hotel to entire other end of hotel to get to elevators to go to room floors then back again to rooms
Kandy
Stayed 3 nights in Oct 2025
