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4.5 out of 5

"Great location and comfortable rooms! " More

By a verified traveller on Sat 03 Jun 2023

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Hotel Description

4-star hotel near Los Pinelo House

City center stay

With a stay at this Historical Center hotel, you'll be steps from Los Pinelo House and Casa de Salinas Palace. Santa María la Blanca Church and Pilate's House are also within half a mile (1 km).

Terrace

Free WiFi in public areas, a terrace, and a snack bar/deli are available at this hotel. Traveling on business? Take advantage of the laundry service and free internet in public areas. Luggage storage, laundry facilities, and concierge services are also on offer.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $216* Per night/room 31 Mar. - 1 Apr.

Quadruple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Petit Palace Santa Cruz ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Petit Palace Santa Cruz

Everyone (2) Family (1)
5 out of 5
Great location and comfortable rooms!

Posted by , from JUANA DIAZ on 3 Jun. 2023

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Comment from Hotel Management

5 Jun. 2023 by Irma Gala, Exp. Manager Petit Palace Santa Cruz

Dear Sylvia,First of all, I would like to thank you for trusting us with your stay in Seville and for taking the time to share your opinion with other users. We are very happy that your stay has been great and that you have enjoyed our Hotel. It has been a pleasure serving you and we hope to welcome you again very soon. Sincerely

4 out of 5

Great stay is Seville !

Pros: Location, staff.
Cons: Update the hotel. Call the exterminators.
Location: Great location. Can walk to major attractions. Difficult to find the Hotel since the streets are not clearly marked. Wonderful café "Love" nearby
This is a nice hotel although a bit dated. It is well situated and the front desk staff is very helpful. The location in the center of town can be very confusing as directions are difficult to follow. There is a nearby café called "Love Café" that is reasonably priced and serves excellent juices, coffee and sandwiches. The hotel is very busy at times and the front desk seems to be understaffed especially in the afternoons and in the morning. Still, they maintained a terrific attitude and were very helpful. Be aware of the "Free Tour". It is free except you pay what you think what the tour guide deserves at the end of the tour. The tour is worth it though and guides definitely deserves to be compensated. Only wish they would be more up front and not call it free. One big downside: we found a huge (the size of a VW beetle) cockroach strolling around our room at night. Chasing it around the room and successfully crushing it was a disgusting experience.

Posted by on 27 Jul. 2017

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Comment from Hotel Management

11 Aug. 2017 by M Angeles Martin

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, our location and our staff. We regret the incident with the cockroach, we have a pest removal service quarterly, in any case we will call you to make a treatment. We hope to see you again very soon. Sincerely, M Angeles Martin Front Desk Manager

4 out of 5

Great location, difficult to find

Pros: Close proximity to the main attractions. The cleanliness and the patio area.
Location: Great!
This is a lovely hotel, very modern, very clean, quiet. Lovely courtyard dining area. Breakfast is acceptable, not great. Cool all directional shower. Location is wonderful for walking to main attractions: cathedral and Royal Alcazar, shops, and cafes. One problem: finding the hotel. We did not have a GPS in our car. Any additional instruction from the hotel or Travelocity would be helpful. Note that parking is offsite.

Posted by , from Montgomery, Texas on 8 Sep. 2014

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Comment from Hotel Management

4 Apr. 2015 by JL Barroso

Dear Marlene, Many thanks for your review. We are delighted you enjoy your stay and we are sorry you couldn´t find the hotel at your arrival. Please for further information about how to get the hotel, please don´t hesitate to contact our website. With my best regards we hope to see you soon in Petit Palace Hotels Jesús P. Manager

5 out of 5

Very good location, friendly and helpful staff

Pros: Close restaurants, Free Internet
This hotel is in a great location to all the historic and significant sites in the city. We walked everywhere and enjoyed the atmosphere of the Santa Cruz barrio. The staff was great with directions and getting us anything we needed. The room was modern, clean and the shower was great. Some others have complained of the street noise and the church bells, but we had no problem with either.

Posted by , from Knoxville, TN, USA on 29 Oct. 2012

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Property Features

There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Petit Palace Santa Cruz. This 4-star Seville hotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 2006
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Seville (XQA-Santa Justa Train Station) (1.9 km / 1.2 mi)
  • Metro station: Plaza Nueva Tram Stop (0.6 km / 0.4 mi)

Room Amenities

Petit Palace Santa Cruz offers 47 air-conditioned accommodations with minibars and laptop-compatible safes. Smart televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Seville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • Smart television
  • Digital channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property offers central heating or air conditioning, depending on the season.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Online Penalty Collection
  • Children stay free 2
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 14 for children
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Petit Palace Santa Cruz
  • Petit Palace Santa Cruz Hotel
  • Petit Palace Santa Cruz Hotel Seville
  • Petit Palace Santa Cruz Seville
  • Petit Palace Santa Cruz Hotel
  • Petit Palace Santa Cruz Seville
  • Petit Palace Santa Cruz Hotel Seville

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.