4/10 – Médiocre
Elisa
19 déc. 2024
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Misleading pictures and description - beware!
About the hotel
It is absolutely no ryokan but rather a huge resort with a dining hall for 200+ people, an onsen for 150+ people, an arcade games room, several shops inside the hotel, etc.
It also seems that the hotel recently merged with sister hotel Wings which is just next door.
Hotel room
We were misled by the good reviews which referred to the main hotel. Unaware of the difference between the main and the sister hotel, we ended up in the “Wings” hotel where rooms could definitely use some refurbishment and renovation. Description mentions traditional furniture. Nice way to describe worn out furniture from the 1990s. Bathroom was tiny and the oldest we have seen over our 2 weeks of traveling in Hokkaido. TV had no internet connection and had even no HDMI port.
The “Mountain View” was also an absolute joke. View was first on the parking lot, then the fire escape stairwell and yes you could see one ski slope in the background.
Food
Misled by the word ryokan we expected a dining experience of high quality with local ingredients and attentive service. Well nope. Dinner and breakfast is buffet style, where you have to hand in a ticket when you arrive.
You are then escorted to your table and are free to choose between Japanese, Chinese, or Western cuisine. While options are not lacking, taste and freshness was however sadly missing.
Overall it was a very disappointing experience and if in the area, we would recommend La Vista Akangawa hotel instead
Elisa
Séjour de 2 nuits en décembre 2024
