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Shangri-La Shenzhen

5.0 star property
5-star luxury hotel near Dongmen Pedestrian Street, connected to a shopping center

Choose dates to view prices

Photo gallery for Shangri-La Shenzhen

Garden
Lobby
View from room
Minibar, in-room safe, desk, blackout drapes
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001
  • Luohu Port
    ‪9 min walk‬
  • Dongmen Pedestrian Street
    ‪19 min walk‬
  • Huaqiangbei
    ‪2 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Executive Suite, 2 Single Beds

  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon Club, Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Horizon Club, Room, 1 King Bed

  • 30 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Room, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Horizon Club, Room, 2 Single Beds

  • 30 sq m
  • Hill view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(10 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

About the area

Shenzhen

City center stay.Your stay at this Luohu hotel places you within 3 miles (5 km) of Dongmen Pedestrian Street and Huaqiangbei. Shenzhen Convention and Exhibition Center is within 6 miles (10 km) and Splendid China Folk Village is within 9 miles (15 km).

What's nearby

  • Luohu Commercial City - 5 min walk - 0.4 km
  • The MixC Shopping Mall - 8 min walk - 0.7 km
  • Luohu Port - 9 min walk - 0.8 km
  • Dongmen Pedestrian Street - 19 min walk - 1.6 km
  • Huaqiangbei - 2 min drive - 2.8 km

Getting around

  • Shenzhen Station - 12 min walk
  • Guomao Station - 15 min walk
  • Shenzhen Intl. Airport (SZX) - 41 min drive

Restaurants

  • ‪麥當勞 - ‬14 min walk
  • ‪大良毋米粥 - ‬1 min drive
  • ‪利苑酒家 - ‬18 min walk
  • ‪意合园 - ‬4 min walk
  • ‪顶楼 - ‬4 min walk

About this property

Shangri-La Shenzhen

5-star luxury hotel near Dongmen Pedestrian Street, connected to a shopping center
Shangri-La Shenzhen offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A children's pool, a fitness center, and an arcade/game room are also featured at the luxury Shangri-La Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Shenzhen hotel is smoke free.

  • 1 building
  • 522 guestrooms or units
  • 32 levels
  • 4 dining venues
  • Meeting rooms
  • Built in 1992
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Shangri-La Shenzhen offers 522 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include massages.

Languages

Chinese (Mandarin), English

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 161 for adults and CNY 161 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 161 for adults and CNY 161 for children
  • Airport shuttle fee: CNY 600 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Carte Blanche, Eurocard, and Barclaycard. Cash is not accepted. 

The listed child breakfast fee applies to guests age 11 and younger. This property requires guests to wear swim caps in the pool.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shangri-la Shenzhen
Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri-la Shenzhen Hotel
Shenzhen Hotel Shangri-la
Shenzhen Shangri-la
Shenzhen Shangri-la Hotel
Futian Shangri-La Shenzhen Hotel Shenzhen
Shangri La Hotel Shenzhen
Shangri-La Shenzhen Hotel
Shangri la Hotel Shenzhen
Shangri-La Shenzhen Shenzhen
Shangri-La Shenzhen Hotel Shenzhen

Shangri-La Shenzhen Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 412 out of 1001 reviews
Rating 8 - Good. 396 out of 1001 reviews
Rating 6 - Okay. 110 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chin Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with food and convenient and subway station is just next to the hotel
Stayed 6 nights in Mar 2025

8/10 Good

Coanh

Travelled with family
Liked: Staff & service

Great location, room can do with a update

We had a wonderful family trip of four, for 4 nights in Shenzhen, and the Shangri-La was the perfect choice for our stay. Its close proximity to the Hong Kong transit Louhu border made it convenient for our two planned day trips into Hong Kong for sightseeing. However, the hotel room could use some upgrades, as certain features, such as the carpets, safe, and electrical connectivity, felt a bit dated. Overall, we enjoyed our stay, thanks in large part to the friendly and helpful staff. A special shout-out to Bill, who always greeted us with a warm smile each morning at the lobby/front door. He provided excellent recommendations and genuinely seemed to enjoy his work, which added to our positive experience. We would definitely consider staying here again for a short trip, as the location is incredibly convenient. Thank you!
Stayed 4 nights in Mar 2025

4/10 Poor

Susan

Travelled with family
Disliked: Property conditions & facilities
The pictures that are posted are probably when they first opened. The rooms are so small and outdated. I wanted to stay at a nice hotel and this wasn’t it. I had stayed in more luxury hotels that are not name brand that was better than this hotel. Would not recommend
Stayed 2 nights in Apr 2025

10/10 Excellent

King Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money

Less than 10min walk from train station. Hotel although slightly dated is still excellent . Definitely value for money for a 5 star Shangri-la hotel.
Stayed 3 nights in Mar 2025

8/10 Good

WAIKIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

WAIKIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a long histoty in Shenzhen and was the best at it's time. But neighborhood area is a little not up to the trend, t il has some old fashion business and
Stayed 1 night in Mar 2025

2/10 Terrible

JOSEPH, orem

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had constructions going on and didn’t alert me to it. Not only but that gave me a room right below where the work was done. So for 4 days, it was constant banging and hammering nonstop. Cleaners kept knocking on my door despite the DND sign. They give you 2 small bottles of water and expect tips for more bottles every single day. The staff don’t speak English which tough for even room service orders or asking for simple amenities. Overall, it really a let down.

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness
It was a bit of a shock because when you walk into the hotel it’s all renovated clean beautiful big and fancy looking. It’s modern. However, when you walk in your room… it’s not as modern. The floor is all made of rug so it’s very dusty! The bathroom wasn’t that clean, it had some rust near the sink area … I usually feel like hotel with a shower-bath is less modern. Overall it was ok for the price paid. The location was good, it was walkable distance to a shopping and dining areas!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb location for Luohu

Location is superb just a few mins walk from Luohu The hotel has maintained well And love the big bed and room
Stayed 2 nights in Feb 2025

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness
The rooms are not that clean… it smelled a little bit moldy because the floor is made of rug material. Also, you cannot enjoy buffet during the week. Only during the weekend …
Stayed 1 night in Feb 2025

6/10 Okay

ong

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Chao-Yen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Feb 2025

6/10 Okay

Steven

Stayed 2 nights in Feb 2025

6/10 Okay

Wendy

Stayed 1 night in Feb 2025

10/10 Excellent

Yung chan

Stayed 1 night in Feb 2025

8/10 Good

Jaeseung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location great services safety
Stayed 3 nights in Feb 2025

10/10 Excellent

Lisa, Castro Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, good price
Stayed 5 nights in Jan 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Fancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is really a five stars hotel.

Service and location is excellent. Carpet in the room is pretty old. Coffee shop and the restaurant are very good. We
Stayed 7 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Jan 2025

10/10 Excellent

Kin, Atherton

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 2 nights in Jan 2025

10/10 Excellent

allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service is very good
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Jan 2025