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Sheraton Shenzhen Futian Hotel

5.0 star property
5-star luxury hotel near Shenzhen Convention and Exhibition Center, connected to a shopping center

Choose dates to view prices

Photo gallery for Sheraton Shenzhen Futian Hotel

Reception
Lobby
Exterior
Indoor pool, seasonal outdoor pool
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Gym
  • Room service
  • Breakfast available
  • Free WiFi

Explore the area

View in a map
Great China Int. Exchange Square, Fuhua Road, Futian District, Shenzhen, Guangdong, 518048
  • Place, Shenzhen Convention and Exhibition Center
    ‪9 min walk‬
  • Place, Shenzhen Civic Center
    ‪11 min walk‬
  • Place, Shenzhen Central Park
    ‪16 min walk‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪23 min drive‬

Room options

View all photos for Club Deluxe Room, 2 Double Beds, Club lounge access

Premium bedding, minibar, in-room safe, desk

Club Deluxe Room, 2 Double Beds, Club lounge access

  • 48 sq m
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Studio Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Studio Suite, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 75 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living room

Executive Suite, 1 King Bed

  • 85 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed

  • 85 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room,1 King Bed, Club lounge access

Premium bedding, minibar, in-room safe, desk

Club Deluxe Room,1 King Bed, Club lounge access

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite, 1 King Bed

Panoramic Studio Suite, 1 King Bed

Panoramic Studio Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Shenzhen

Futian stay.Within a 15-minute walk of this Futian hotel, you'll find Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Shenzhen Civic Center and Shenzhen Concert Hall are also within 2 miles (3 km).

What's nearby

  • Shenzhen Convention and Exhibition Center - 9 min walk - 0.8 km
  • Shenzhen Civic Center - 11 min walk - 1.0 km
  • Shenzhen Central Park - 16 min walk - 1.4 km
  • Shenzhen Lianhuashan Park - 19 min walk - 1.6 km
  • Huaqiangbei - 2 min drive - 2.4 km

Getting around

  • Gangxia Station - 5 min walk
  • Shenzhen Station - 7 min drive
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪猫員外 Rich Kat - ‬2 min walk
  • ‪Da Xiao Dim Sum - ‬2 min walk
  • ‪KFC (肯德基) - ‬4 min walk
  • ‪星巴克 - ‬2 min walk
  • ‪潮江春大中华店 - ‬1 min walk

About this property

Sheraton Shenzhen Futian Hotel

5-star luxury hotel near Shenzhen Convention and Exhibition Center, connected to a shopping center
Sheraton Shenzhen Futian Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 86111 square feet (8000 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the luxury Sheraton Shenzhen Futian Hotel. Self parking is free.

This 5-star Shenzhen hotel is smoke free.

  • 354 guestrooms or units
  • 24 levels
  • 2 buildings
  • Meeting rooms
  • 86111 sq ft of conference space
  • 8000 sq m of conference space
  • Built in 2007
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue
Sheraton Shenzhen Futian Hotel offers 354 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (79 inch wide door)
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lever door handles
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Shenzhen Futian Hotel

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are available for CNY 373.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Rollaway bed fee: CNY 373.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, and Barclaycard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Shenzhen Futian
Shenzhen Futian Hotel
Shenzhen Futian Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel
Shenzhen Sheraton
Sheraton Shenzhen
Shenzhen Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel Hotel
Sheraton Shenzhen Futian Hotel Shenzhen
Sheraton Shenzhen Futian Hotel Hotel Shenzhen

Sheraton Shenzhen Futian Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 263 out of 575 reviews
Rating 8 - Good. 197 out of 575 reviews
Rating 6 - Okay. 72 out of 575 reviews
Rating 4 - Poor. 31 out of 575 reviews
Rating 2 - Terrible. 12 out of 575 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Sophia

Stayed 2 nights in Aug 2025

2/10 Terrible

We Lin

Stayed 1 night in May 2025

4/10 Poor

We Lin

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Service was good and staff friendly. However my friend was coerced to provide good rating during check out. The cleanliness needs to greatly improve. I suffered bed bug bites on my arm.
Stayed 2 nights in May 2025

10/10 Excellent

Charissa

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff and wonderful aervice
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this location when in the city, and they are so kind and friendly there
Stayed 1 night in Apr 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for conference so ideal
Stayed 1 night in Mar 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great place in the Heart of Sz
Stayed 1 night in Mar 2025

10/10 Excellent

BEE YEN

Stayed 2 nights in Feb 2025

8/10 Good

Rui

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sean

Stayed 1 night in Dec 2024

10/10 Excellent

Sin Mei, Walnut

Business traveller
Liked: Cleanliness, staff & service, amenities
spacious
Stayed 1 night in Sep 2024

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Dmitry, Seattle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.
Stayed 2 nights in Nov 2024

8/10 Good

margaret

Stayed 2 nights in Oct 2024

6/10 Okay

Ka Yi

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is so old and not very clean. Besides, the hotel is not accessible environment. The accessible entrance is blocked. I am so shocked how come a 5 star hotel will be like this. All rooms should be non-smoking but smoking smell is very strong in the corridor. I will not go to this hotel anymore.
Stayed 1 night in Nov 2024

6/10 Okay

SangMin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering that it is a 5-star rated hotel grade, the facilities and guest room interiors were overall very old, and even the strong smell of cigarette smoke when I first entered my high-class room (22nd Fl.) made my first impression very unpleasant.
Stayed 5 nights in Oct 2024

8/10 Good

Yisi

Stayed 2 nights in Sep 2024

10/10 Excellent

BEE YEN

Stayed 2 nights in Jul 2024

10/10 Excellent

Rosa

Stayed 3 nights in Sep 2024

10/10 Excellent

KA KEUNG WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Liked: Staff & service

The tooth getting long and shows

Loses lighting system . Never know when a where switch should be engage . The switches labeling really show the age of the building . Breakfast food was exceptionally substandard . Fortunately the staffs in general was great and helpful Food was always lukewarm though one saw the food was just cooked and displayed for customers. Perhaps more heating light on the counter might help .
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t think I will stay here again. Hotel is old and run down. I was told there will be construction a day after I checked in. The construction was right on top of my room and started 7AM and last throughout the day, including weekend. There were no offer to switch me to a different room when the hotel was clearly not busy with much vacancy. Also, the AC was not working. No matter what you set it to, it stays at 25C. So annoying.
Stayed 10 nights in Sep 2024

6/10 Okay

Khoa

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located and convenient for dining and shopping. It’s a non smoking room, but it smells of smoke and mildew. Had a headache staying in the room with the smell, being a non smoker myself.
Stayed 1 night in Aug 2024

10/10 Excellent

Miky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024