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The Ritz-Carlton, Shenzhen

5.0 star property
5-star luxury hotel near Shenzhen Convention and Exhibition Center, connected to a shopping center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Shenzhen

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, sun loungers
Property video
Design Garden View King Room
Lobby
Nightclub

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
  • Place, Shenzhen Convention and Exhibition Center
    ‪6 min walk‬
  • Place, Shenzhen Civic Center
    ‪14 min walk‬
  • Place, Shenzhen Lianhuashan Park
    ‪2 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪22 min drive‬

Room options

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, laptop workspace

Premier Room, 1 King Bed

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • 62 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed (Club Executive)

Executive Suite, 1 King Bed (Club Executive)

Executive Suite, 1 King Bed (Club Executive)

  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds

Premium bedding, minibar, in-room safe, laptop workspace

Premier Room, 2 Double Beds

  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Room, 2 Double Beds

8.8 out of 10
Excellent
(9 reviews)
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds, Corner

Premium bedding, minibar, in-room safe, laptop workspace

Premier Room, 2 Double Beds, Corner

  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Room, 2 Double Beds, Garden View

7.0 out of 10
Good
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 2 Double Beds (Club Executive)

Executive Suite, 2 Double Beds (Club Executive)

Executive Suite, 2 Double Beds (Club Executive)

  • 104 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

  • 118 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 1 Double Bed

Presidential Suite, 1 Double Bed

Presidential Suite, 1 Double Bed

  • 446 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Twin Room

Design Twin Room

Design Twin Room

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Design King Room

Design King Room

Design King Room

9.4 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View King Room

Design Garden View King Room

Design Garden View King Room

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View Twin Room

Design Garden View Twin Room

Design Garden View Twin Room

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Corner

Premier Room, 1 King Bed, Corner

Premier Room, 1 King Bed, Corner

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Oasis Suite

Oasis Suite

Oasis Suite

  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Room, 1 King Bed

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom, Smoking

Premier Suite, 1 Bedroom, Smoking

Premier Suite, 1 Bedroom, Smoking

  • 104 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, laptop workspace

Premier Room, 1 King Bed, Corner

8.0 out of 10
Very good
(1 review)
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Discovery Suite

Discovery Suite

Discovery Suite

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Shenzhen

Heart of Shenzhen.Within a 15-minute walk of this Futian hotel, you'll find Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Also, Shenzhen Lianhuashan Park is within 2 miles (3 km) and Splendid China Folk Village is within 6 miles (10 km).

What's nearby

  • Shenzhen Convention and Exhibition Center - 6 min walk - 0.6 km
  • Shenzhen Civic Center - 14 min walk - 1.2 km
  • Shenzhen Central Park - 16 min walk - 1.3 km
  • Shenzhen Lianhuashan Park - 2 min drive - 1.8 km
  • Huanggang Border Crossing - 2 min drive - 2.1 km

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪Subway - ‬4 min walk
  • ‪京味张烤鸭店 - ‬2 min walk
  • ‪湘颂（卓悦 intown 店） - ‬3 min walk
  • ‪辣可可·小炒黄牛肉 - ‬2 min walk
  • ‪Hai Mingge - ‬2 min walk

About this property

The Ritz-Carlton, Shenzhen

5-star luxury hotel near Shenzhen Convention and Exhibition Center, connected to a shopping center
The Ritz-Carlton, Shenzhen offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 15737 square feet (1462 square meters) and includes a conference center. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury The Ritz-Carlton, Shenzhen. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 1 building
  • 280 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 2 bars or lounges
  • 15737 sq ft of conference space
  • 1462 sq m of conference space
  • Built in 2008
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include minibars and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

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includes taxes & fees
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Property amenities

Family friendly

  • DVD player
  • Fenced pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • Secured extended parking on site (CNY 60 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 217 for adults and CNY 108.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • DVD player
  • iPod dock
  • TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 1 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 525.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 525.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 419 out of 554 reviews
Rating 8 - Good. 97 out of 554 reviews
Rating 6 - Okay. 17 out of 554 reviews
Rating 4 - Poor. 10 out of 554 reviews
Rating 2 - Terrible. 11 out of 554 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charman, cliffside park

Stayed 2 nights in Oct 2025

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff ever
Stayed 1 night in Sep 2025

10/10 Excellent

Luciano

Stayed 3 nights in Sep 2025

10/10 Excellent

YIFTACH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Ehab

Stayed 3 nights in Aug 2025

10/10 Excellent

Ferdinand

Stayed 1 night in Jun 2025

10/10 Excellent

Terence, Burlington

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Jun 2025

8/10 Good

Siu Hong

Stayed 1 night in Jun 2025

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in May 2025

10/10 Excellent

Ambrose

Stayed 1 night in May 2025

10/10 Excellent

Sip Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

KAI

Stayed 1 night in Jan 2025

10/10 Excellent

yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All stuff are super nice and helpful. Good location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Min

Stayed 2 nights in Dec 2024

10/10 Excellent

Tomer, Barcelona

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great service great location! I will definitely go back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Ehab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Shazzasbazzar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience on all counts.
Stayed 2 nights in Oct 2024

10/10 Excellent

CHRISTOPHER

Stayed 2 nights in Oct 2024

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
空气不流通
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

Leonard

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店人員友善，房間舒適清潔，地點方便。
Stayed 1 night in Aug 2024

10/10 Excellent

Darsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Stayed 1 night in Aug 2024

6/10 Okay

Athanasios

overall normal

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet
Stayed 1 night in Jul 2024