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The Ritz-Carlton, Shenzhen

5.0 star property
5-star luxury hotel near Shenzhen Convention and Exhibition Center, connected to a shopping center

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Photo gallery for The Ritz-Carlton, Shenzhen

Exterior
View from room
Club Suite, 1 Bedroom
3 restaurants, breakfast, lunch, dinner served; international cuisine
Interior
Reviews
9.4

Exceptional

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Check out the area

Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
  • Popular LocationShenzhen Convention and Exhibition Center7 min walk
  • Popular LocationCoco Park Shopping Center13 min walk
  • Popular LocationHuanggang Border Crossing4 min drive
  • AirportShenzhen (SZX-Shenzhen Intl.)32 min drive

Room options

View all photos for Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

  • 104 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Balcony

Club Suite, 1 Bedroom, Balcony

Club Suite, 1 Bedroom, Balcony

  • 104 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Corner

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Corner

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Corner

  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Corner

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Double Beds, Corner

  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Double Beds

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony

Presidential Suite, 1 King Bed, Balcony

Presidential Suite, 1 King Bed, Balcony

  • 446 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Smoking

Presidential Suite, 1 Bedroom, Smoking

Presidential Suite, 1 Bedroom, Smoking

  • 118 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room
Four Seasons Hotel Shenzhen
Pool
Hot tub
Parking included
Free WiFi
4.7 out of 5, Exceptional, (434)
The price is CA $288
per night
CA $335 total
includes taxes & fees
25 May - 26 May
Four Seasons Hotel Shenzhen

About the area

Shenzhen

Heart of Shenzhen.Within a 15-minute walk of this Futian hotel, you'll find Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Also, Shenzhen Lianhuashan Park is within 2 miles (3 km) and Splendid China Folk Village is within 6 miles (10 km).

What's nearby

  • Shenzhen Convention and Exhibition Center - 7 min walk
  • Coco Park Shopping Center - 13 min walk
  • Huaqiangbei - 2 min drive
  • Huanggang Border Crossing - 4 min drive
  • Huanggang Port - 9 min drive

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • 珍汤家园 - 2 min walk
  • 金皇廷 - 2 min walk
  • 东煌海鲜酒楼 - 2 min walk
  • 唐恩都乐甜甜圈 - 2 min walk
  • 麦当劳 - 2 min walk

About this property

The Ritz-Carlton, Shenzhen

5-star luxury hotel near Shenzhen Convention and Exhibition Center, connected to a shopping center
The Ritz-Carlton, Shenzhen offers its guests a full-service spa, 2 spa tubs, an outdoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 15737 square feet (1462 square meters) and includes a conference center. A nightclub, a 24-hour fitness center, and spa services are also featured at the luxury The Ritz-Carlton, Shenzhen. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 1 building
  • 280 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 2 bars or lounges
  • 15737 sq ft of conference space
  • 1462 sq m of conference space
  • Built in 2008
  • Nightclub
  • Deli
  • Supervised childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • DVD player
  • Fence around the pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Offsite parking available (CNY 60 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 217 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 2 spa tubs
  • Access to nearby outdoor pool
  • Fitness classes
  • Full-service spa
  • Lifeguards on site
  • Nightclub
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 43
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • DVD player
  • iPod dock
  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from January 22 2024 to August 1 2024 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 450.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 217 per person
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Nearby parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 450.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 321 out of 427 reviews" "
Rating 8 - Good. 81 out of 427 reviews" "
Rating 6 - Okay. 10 out of 427 reviews" "
Rating 4 - Poor. 7 out of 427 reviews" "
Rating 2 - Terrible. 8 out of 427 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Will come back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Weiliang

Stayed 1 night in Jan 2024

10/10 Excellent

PHEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

man chi

Stayed 3 nights in Jan 2024

4/10 Poor

Kwan Ming

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great lobby, helpful staff, but dated rooms.
Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.
Stayed 1 night in Dec 2023

8/10 Good

WAI PING

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.
Stayed 2 nights in Nov 2023

2/10 Terrible

YAN LUN ALAN

Travelled with partner
Disliked: Staff & service, amenities
The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.
Stayed 1 night in Oct 2023

10/10 Excellent

Monty, san francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staffs, nice spa, next to great eating shopping mall
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely nice
Stayed 1 night in Sep 2023