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Grand Mercure Ise-shima Resort & Spa

Property class: 4
4-star hotel near Shima Spain Village

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Photo gallery for Grand Mercure Ise-shima Resort & Spa

Combined shower/tub, free toiletries, hair dryer, slippers
Interior
Deluxe Suite, Multiple Beds, Sea View
In-room safe, blackout drapes, free WiFi, bed sheets
Public bath

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar

Explore the area

View in a map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Place, Ise-Shima National Park
    ‪1 min walk‬
  • Place, Matoya Bay Bridge
    ‪6 min walk‬
  • Place, Shima Spain Village
    ‪4 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

7.4 out of 10
Good
(11 reviews)
  • Mountain view
  • 33 sq m
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 36 sq m
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.0 out of 10
Very good
(25 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Japanese Mordern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view

Japanese Mordern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view

Japanese Mordern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view

7.8 out of 10
Good
(7 reviews)
  • Sea view
  • 36 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • Sea view
  • 36 sq m
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

Superior Room with 2 single beds and 2 extra beds, Mountain view

Superior Room with 2 single beds and 2 extra beds, Mountain view

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 33 sq m
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • Sea view
  • 36 sq m
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • Mountain view
  • 72 sq m
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Sea View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Sea View

Deluxe Suite, Multiple Beds, Sea View

Deluxe Suite, Multiple Beds, Sea View

  • Sleeps 9
  • 4 Twin Beds

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

Classic Room, 2 Single Beds, Mountain View

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed

Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed

Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed

  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

Deluxe Suite, Multiple Beds, Mountain View (Classic)

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

About the area

Shima

In Shima .Stay at this Shima hotel and you'll be within 2 miles (3 km) of Shima Spain Village and 6 miles (10 km) of Yokoyama Observatory. Ago Bay is within 6 miles (10 km) and Mikimoto Pearl Island is within 12 miles (20 km).

What's nearby

  • Ise-Shima National Park - 1 min walk - 0.0 km
  • Matoya Bay Bridge - 6 min walk - 0.5 km
  • Shima Spain Village - 4 min drive - 1.7 km
  • Toba Aquarium - 33 min drive - 17.8 km
  • Ise Grand Shrine, Inner Shrine - 45 min drive - 28.8 km

Getting around

  • Ugata Station - 11 min drive
  • Chubu Centrair Intl. Airport (NGO) - 148 min drive

Restaurants

  • ‪レストラン エルパティオ - ‬4 min drive
  • ‪レストラン アルハンブラ - ‬5 min drive
  • ‪チュロス専門店 チュレリア - ‬5 min drive
  • ‪カフェ ミカサ - ‬4 min drive
  • ‪ジャパニーズレストラン 的矢 - ‬4 min drive

About this property

Grand Mercure Ise-shima Resort & Spa

4-star hotel near Shima Spain Village
Some rates at Grand Mercure Ise-shima Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Mercure Ise-shima Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Grand Mercure Ise-shima Resort & Spa also features a vending machine, shopping on site, and an elevator. A train station pick-up service and a train station drop-off service are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Shima hotel.

  • 372 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Dining venue
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Refrigerator

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3800 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 136 out of 538 reviews
Rating 8 - Good. 208 out of 538 reviews
Rating 6 - Okay. 120 out of 538 reviews
Rating 4 - Poor. 47 out of 538 reviews
Rating 2 - Terrible. 27 out of 538 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Daren, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Food options clearly geared toward the domestic traveler but, if you're planning to stay here to visit Spain Village or Ise Shrine, it's perfectly fine.
Stayed 2 nights in Jan 2026

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
* Our room was spacious and comfortable, 😊but badly lit. 🙄 There were only a few spotlights which left parts of the room, notably the area in front of the window, in darkness once the sun had set. 🌇 * There was no milk or cream in the room for our coffee and tea. But a member of of the reception staff provided a small jug of milk. At breakfast, we got more milk in a paper cup. * The temperature in the room was good, so we didn't need to use the air conditioner. However, the large mirror in the bathroom was not heated, so it misted up after a shower, and we couldn't use it until the mist had cleared. 💨 * We were pleasantly surprised to discover that the stay was "all inclusive". This meant that we could enjoy beer or wine or spirits (such as high-quality, Japanese whisky, choya, gin etc) with our meal. These were also freely available in the afternoon and evening in the lounge. 🍷 * The food was good, with a big selection. 🍲But, unlike some other hotels, there was no "dish of the day"; the food offered was always the same. Also, we were disappointed that there was no tempura.🍤 I enjoyed the soft ice cream, which was even available at breakfast! 🍦🍨 * Check-in was easy as the man doing it spoke very good English. There were 5 desks open when we arrived at about 3pm, so hardly any waiting at all! 😊 * However, there only 3 lifts (elevators) and at peak times the queues were long. 😒 * There was nothing to do outside the hotel unless you had a car. We knew this, so OK.
Stayed 4 nights in Jan 2026

10/10 Excellent

Eleazar, Sherman Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exquisite! Comfortable beds and modern decor. Extremely comfortable. We got breakfast with our stay and we're so glad we did. What an amazing spread! The only thing lacking was juice. Highly recommended!
Stayed 1 night in Jul 2025

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It’s convenient to stay here near train station and it’s walking distance to the main street to hang.
Stayed 2 nights in Feb 2025

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Feb 2025

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tonnii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent peaceful vacation spot

I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

satoshi

Stayed 1 night in Jan 2026

4/10 Poor

??

Liked: Cleanliness, amenities, property conditions & facilities
客室、設備等はよかったですが、夕方のブッフェは最悪でした。牛鍋がほしくで並んでいるのに、牛鍋のところから割込が多数。 口論になるし、後ろに並んでいる方からは不満の声が。 スタッフの方も忙しいと思いますが、並び方については早急に考えた方が良いと思います。混みすぎです。 2度と食事会場には行きたくないです。
Stayed 2 nights in Jan 2026

10/10 Excellent

KAZUO

Stayed 1 night in Jan 2026

8/10 Good

Nagahisa

客室は広々として過ごしやすかった。ユニットバスは古さはあるものの清潔感はありました。
Stayed 1 night in Jan 2026

2/10 Terrible

HIROTSUGU

Stayed 1 night in Jan 2026

10/10 Excellent

Nobuyuki

Stayed 1 night in Dec 2025

2/10 Terrible

Kenji

Stayed 2 nights in Dec 2025

6/10 Okay

Tomoko

Stayed 1 night in Dec 2025

6/10 Okay

??

Stayed 1 night in Dec 2025

10/10 Excellent

SATOMI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーター混雑がすごかった
Stayed 1 night in Dec 2025

2/10 Terrible

FUMIYA

Stayed 2 nights in Dec 2025