See all properties

Hotel Willow Banks, Mall Road Shimla

4.0 star property
4-star spa hotel near Mall Road

Choose dates to view prices

Photo gallery for Hotel Willow Banks, Mall Road Shimla

Restaurant
Premium Rooms with Kitchenette
Exterior
Restaurant
2 bars/lounges

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Near Tourism Lift, The Mall, Shimla, Himachal Pradesh, 171001
  • Place, Mall Road
    ‪2 min walk‬
  • Place, Christ Church
    ‪10 min walk‬
  • Place, Lakkar Bazar
    ‪16 min walk‬
  • Airport, Shimla (SLV)
    ‪35 min drive‬

Room options

View all photos for Super Deluxe Room with Small Balcony and Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Super Deluxe Room with Small Balcony and Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room - Mall road facing with Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room - Mall road facing with Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Room with Large Balcony and Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Premium Room with Large Balcony and Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Suite with Jacuzzi

Premium bedding, minibar, in-room safe, individually decorated

Family Suite with Jacuzzi

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Premium Rooms with Kitchenette

32-inch LED TV with cable channels, TV

Premium Rooms with Kitchenette

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Super Deluxe Room with Small Balcony and Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Super Deluxe Room with Small Balcony and Bathtub

  • Sleeps 3
  • Free WiFi

View all photos for Deluxe Room - Mall road facing with Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room - Mall road facing with Bathtub

  • Sleeps 3
  • Free WiFi

View all photos for Premium Room with Large Balcony and Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Premium Room with Large Balcony and Bathtub

  • Sleeps 3
  • Free WiFi

View all photos for Luxury rooms with Balcony (Limited View) and Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Luxury rooms with Balcony (Limited View) and Bathtub

  • Valley view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Club Room with Balcony and Bathtub

Club Room with Balcony and Bathtub

Club Room with Balcony and Bathtub

  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Super Deluxe Room with Small Balcony

Super Deluxe Room with Small Balcony

Super Deluxe Room with Small Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the area

Shimla

Shimla retreat .Within a 10-minute walk of the hotel, you'll find Mall Road and Christ Church. Kali Bari Temple and Lakkar Bazar are also within 2 miles (3 km).

What's nearby

  • Mall Road - 2 min walk - 0.2 km
  • Gaiety Theater - 9 min walk - 0.7 km
  • Christ Church - 10 min walk - 0.9 km
  • Lakkar Bazar - 16 min walk - 1.3 km
  • Kali Bari Temple - 20 min walk - 1.7 km

Getting around

  • Shimla Station - 8 min drive
  • Shimla (SLV) - 21 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Nalini Restaurant - ‬2 min walk
  • ‪Cafe Sol - ‬2 min walk
  • ‪Eighteen71 Cookhouse & Bar - ‬1 min walk
  • ‪Hide Out Cafe - ‬9 min walk

About this property

Hotel Willow Banks, Mall Road Shimla

4-star spa hotel near Mall Road
Hotel Willow Banks, Mall Road Shimla offers its guests a full-service spa, a health club, and a sauna. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business center, a meeting room, and limo/town car service are available. A nightclub, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Willow Banks, Mall Road Shimla. Parking is available for a fee.

This 4-star Shimla hotel is smoke free.

  • 55 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 bars or lounges
  • Nightclub
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • 1 conference room
Hotel Willow Banks, Mall Road Shimla offers 55 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (INR 200 per day)

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:30 AM for a fee: INR 700 for adults and INR 500 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • Elevator (48 inch wide door)

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:30 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Willow Banks, Mall Road Shimla

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 2000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: INR 4000
  • New Year's Eve (December 31) Gala Dinner per child: INR 3000 (up to 5 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately INR 700 for adults and INR 500 for children
  • Self parking fee: INR 200 per day
  • Rollaway bed fee: INR 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Willow
Hotel Willow Banks
Hotel Willow Banks Shimla
Willow Banks
Willow Banks Hotel
Willow Banks Shimla
Willow Banks Shimla
Hotel Willow Banks Hotel
Hotel Willow Banks Shimla
Hotel Willow Banks Hotel Shimla

Frequently asked questions

How close is Hotel Willow Banks, Mall Road Shimla to the airport?

Hotel Willow Banks, Mall Road Shimla is 12.5 mi (21-min drive) away from the Shimla (SLV) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Willow Banks, Mall Road Shimla?

As of Jun 4, 2026, prices found for a 1-night stay for 2 adults at Hotel Willow Banks, Mall Road Shimla on Jul 5, 2026 start from CA $110, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Willow Banks, Mall Road Shimla have an airport shuttle?

Airport shuttle services are not available at Hotel Willow Banks, Mall Road Shimla.

Does Hotel Willow Banks, Mall Road Shimla offer free breakfast?

Free breakfast isn’t provided at Hotel Willow Banks, Mall Road Shimla, but buffet breakfast is offered for a fee of INR 700 for adults and INR 500 for children. It's available every day from 8:30 AM to 10:30 AM.

Is there a casino at Hotel Willow Banks, Mall Road Shimla?

No, there is no casino at this hotel.

What time is check-in at Hotel Willow Banks, Mall Road Shimla?

Check-in start time: 2 PM; Check-in end time: 2:30 PM.

Is there free parking at Hotel Willow Banks, Mall Road Shimla?

Free parking is not available at this hotel. Self parking is available for INR 200 per day.

Does Hotel Willow Banks, Mall Road Shimla have a pool?

Hotel Willow Banks, Mall Road Shimla does not have a pool.

Does Hotel Willow Banks, Mall Road Shimla have a restaurant?

Yes, there are 5 restaurants on site.

Does Hotel Willow Banks, Mall Road Shimla have a spa?

This hotel has a spa, which features Ayurvedic treatments, deep-tissue massages, and aromatherapy.

How close is Hotel Willow Banks, Mall Road Shimla to downtown Shimla?

Hotel Willow Banks, Mall Road Shimla is 0.1 mi away from Bemloi.

Hotel Willow Banks, Mall Road Shimla Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 65 reviews
Rating 8 - Good. 18 out of 65 reviews
Rating 6 - Okay. 9 out of 65 reviews
Rating 4 - Poor. 6 out of 65 reviews
Rating 2 - Terrible. 6 out of 65 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Helyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent responsive staff!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely views from the balcony. Bed was very comfortable
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Amarjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property is very idyllic, staff very friendly & helpful x
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Nitin

Liked: Cleanliness, amenities, property conditions & facilities
Recommended
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place with really helpful people who are so polite, courteous, and willing to go way beyond the ordinary to make your stay worthwhile.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandfather used to have a house with Shimla so I am very familiar with the place for the last 50+ years. Willow Banks is absolutely the best value for money you can find in the city. Very clean, very well located right next to the iconic mall road, right next to the tourist lift and very good service and clean and large rooms. Also excellent food options either within the hotel or right next door. Perfect place to stay and enjoy Shimla.
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. A proper European level service and maintained hotel. Rare for India. Stayed there twice. Would recommend. Food and drink relatively pricey as you would expect.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Guriqbal

Liked: Amenities
Descent room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply the best

Fantastic location, clean comfortable rooms with good quality amenities. Clear instructions on how to find hotel. Great views of Shimla. Thoroughly recommend.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Baburao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is in nice location

It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Nicholas

Liked: Cleanliness, staff & service

Shimla. Awesome, but Make your own decision.

My first time in Shimla, which turns out to be a party town. Epic views, but noisy accommodation as there are several bars in this place. It is on Mall Road which for first time travellers here is a tourist hotspot for national and international travellers. Depends on you, if you like to be in the heart of town then go if not choose somewhere else.
View from room.
In the old Townhouse. Either side of this is a KFC, Costa and Pizza Hut?!
Cool building
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
There is no accessible parking. Beware! It's a long climb up steps or by the Govt restricted roadway. The hotel is not set up for anybody with an accessibility issue. Generally nice staff, professionally run. Food offering is pretty standard for India. Hotel is recommended. Would happily stay again.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Jatin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old,well maintained .Still property needs to be renovated. Poor experience with wifi.
Stayed 1 night in May 2025
Verified

6/10 Okay

Jatin

Liked: Cleanliness, staff & service, amenities
Property is old & decent to live. Very poor experience with wifi . Wifi does not work at all. They need to work upon the room maintenance a lot now .Still the rooms of year 1817
Stayed 1 night in May 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service crew are friendly
Stayed 1 night in May 2022
Verified

2/10 Terrible

Sandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat no view but I paid for view room
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Anupam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good
Stayed 1 night in Jan 2022
Verified

2/10 Terrible

Gagandeep

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in process was not smooth.
Stayed 1 night in Jan 2022
Verified

4/10 Poor

DONG J

Disliked: Staff & service, amenities
I'll not stay at this hotel again. Compared to the rate (20,800INR for 3 nights), the quality of service was much behind of ven India Standard. 1. Room was very chilly but nothing from reception even though I asked to do some things. 2. Staff are working like government officials. 3. Do not respect any hospitality. They work like a machine. I think from the top manager to the staffs on the floor don't know how to catch up the needs of guest. Avoid this hotel.
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Amrita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Krishan

Hotel hasn’t Parking and overall is good
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property located on the mall road of shimla
Stayed 1 night in Mar 2021
Verified

2/10 Terrible

Pallavi Sharma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Partap verma needs to be thrown out

It was a terrible stay because of the front office ortaon Pratap Verma . He was non courteous rude and extramlu unproffesional . He wanted us to pay the entite amount upfront on check in and when we asked that we need mote time since the amount wwas disputed he starteed yelling at us saying “ main apni jeb se thodi donga paise “ . Apart ftpm him the entire staff was helpful including the manager sanjay . Who sorted our bill dispute and actes gracefully . I wish oeople are partap are not in yye hospitality industry . They give a bad nsmr yo the hotel and also to thier proffesion. Becsuse of his behaviour i woukd ne er have gond memories of this stay😡
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay...

The hotel is located at the mall road which makes it an excellent location. The stay was very comfortable. The service was excellent. I would definitely call this hotel as one of the best places to stay in Shimla.
Stayed 1 night in Feb 2020