First i have to say: The service personell is really attentive, up to a point where they are almost too present, but i guess thats just my opinion.
I do have to mention that we recieved a mobile-phone when we arived with contact-numbers and the concierge, David, organiced everything perfectly for us.
There are reasons why i dont give 5 stars:
1) At least in november 18 there is a construction-site next door -> Loud
2) During our stay there was a wedding in the neighborhood (Cambodian weddings last for at least 2 days, they are even louder than the construction site and they start at 5am and end on 10pm every day.) - granted, the hotel cant be blamed for that but it affected our stay the most i think
There was a power-failure in the area, it seemed to have been anounced since the wedding and construction site had a generator to continue their noise-making, in our hotel there was no electricity (no coffee, the only avaliable breakfast was untoasted toast, the fruit we wanted from the menu wasnt avaliable either..., no wifi, no water - since it needs to be pumped i guess, not even the toilets worked for 6 hours. - Other guests later told me they were transported to the partner-hotel for breakfast and to enjoy their running water, but nobody told us about that option.
Wouldnt go there again, but would hire David (the concierge) any day if i had a hotel.
