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Smiling Hotel

4.0 star property
4-star family-friendly hotel near Palm Container Night Market, connected to a shopping center

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Photo gallery for Smiling Hotel

2 outdoor pools, open 10:00 AM to 10:00 PM, pool umbrellas, sun loungers
Property amenity
Front of property
Exterior
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
National Rd No 6, Chong Kaosou Village, Sangkat Slor Kram, Siem Reap, 855
  • Place, Royal Garden
    ‪4 min drive‬
  • Place, Charles de Gaulle Road
    ‪4 min drive‬
  • Place, Siem Reap Royal Residence
    ‪5 min drive‬
  • Airport, Siem Reap Angkor Intl. Airport (SAI)
    ‪52 min drive‬

Room options

View all photos for Executive Double or Twin Room

32-inch LCD TV with satellite channels, TV, fireplace

Executive Double or Twin Room

  • City view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Large Twin Bed

View all photos for Superior Twin Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Twin Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Double or Twin Room

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • Sleeps 2
  • 1 King Bed

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Interior

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About the area

Siem Reap

In historical district.Within 2 miles (3 km) of this Siem Reap hotel, you'll find Palm Container Night Market and Siem Reap Royal Residence. Pub Street and Old Market Area are also within 3 miles (5 km).

What's nearby

  • Royal Garden - 4 min drive - 2.3 km
  • Charles de Gaulle Road - 4 min drive - 2.3 km
  • Wat Bo - 4 min drive - 1.9 km
  • Siem Reap Royal Residence - 5 min drive - 2.7 km
  • Angkor National Museum - 5 min drive - 2.7 km

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 52 min drive

Restaurants

  • ‪Summer Cafe - ‬4 min drive
  • ‪បាយមាន់ វត្តពោធិលង្កា - ‬2 min drive
  • ‪Por Cuisine - ‬2 min drive
  • ‪Amazon Café Pshar Leu Branch - ‬10 min walk
  • ‪Upper Deck - ‬4 min walk

About this property

Smiling Hotel

4-star family-friendly hotel near Palm Container Night Market, connected to a shopping center
Smiling Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 3531 square feet (328 square meters) and includes a conference center. Spa services, a library, and a terrace are also featured at the family-friendly Smiling Hotel. An airport shuttle (available on request) and a bus station shuttle are available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Siem Reap hotel.

  • 236 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 3531 sq ft of conference space
  • 328 sq m of conference space
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Smiling Hotel offers 236 air-conditioned accommodations with fireplaces and minibars. These individually decorated and furnished accommodations have separate sitting areas. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels and first-run movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Smiling Spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 10:00 PM on request
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Library
  • Pro golf shop
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Accessible bus station shuttle
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Portable bathtub seat
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • First-run movies

Bedroom

  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 9 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 40 (one-way), (from 6 to 12 years old)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • A kitchen/kitchenette is available for an additional fee
  • Rollaway bed fee: USD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 15 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 9 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 3-device limit.

Property is also known as

Smiling Hotel
Smiling Hotel Siem Reap
Smiling Siem Reap
Smiling Hotel And Spa
Smiling Hotel Spa
Smiling Hotel Hotel
Smiling Hotel Siem Reap
Smiling Hotel Hotel Siem Reap

Smiling Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Screaming kids at the pool was a real problem. I called the front desk twice but after being told they would let them know to keep the noise down the noise continued. After being on a plane 24 hours I needed sleep so finally went out and at 9:30 pm took care of the problem. I have children and Grandchildren myself and understand kids are kids but the screeching was unexceptable. Other than that breakfast was good and also the room and staff were great.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Need to clean the bathroom more as my room had 4 crickets in there. Otherwise great and friendly service. Highly recommend this hotel to my friends and family.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms. Reception staff are friendly, accommodating helpful. Excellent.
Stayed 1 night in Dec 2018

8/10 Good

rama, Segamat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Lizana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, friendly and helpful staff. Giving ⭐🌟⭐🌟⭐.
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mike

Liked: Room comfort
Disliked: Staff & service

an average place despite its grand entrance

breakfast was terrible no choice for westerners, no one spoke english, and no one helped in finding a table or guiding us to the food choices. maintenance poor lift not working properly, drain in hand basin blocked, chair in room broken.
Stayed 2 nights in Feb 2018

2/10 Terrible

Josefine

Disliked: Staff & service, property conditions & facilities
Says that they offer transfer and late check out until 00:30 which are both inaccurate. Stains on pillow and robes in the room, dated decor, wifi isn’t working, terrible breakfast. Not worth the money.
Stayed 1 night in Feb 2024

10/10 Excellent

Hiroshi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バスタブがあって良かった
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2017

8/10 Good

いっと, JAPAN

Liked: Staff & service, property conditions & facilities

スタッフに感謝

日本語が通じず困りましたが、かたことの英語と身振り手振りで説明していたら、スタッフの方が大変親切で非常に助かりました