8/10 Good
Ajay
Sep 15, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
First of all I say that I would be happy to stay here again and recommend the hotel to my family and friends. I have previously stayed in Orchard area and in Chinatown, and I was happy with my choice of this location too as it was walkable to areas of interest to me and plenty of diverse dining options. The room is well designed and appointed as is the bathroom. I was very comfortable staying in the space for 5 nights. Check in was efficient and quick. One minor issue was that when I asked “do you have umbrellas available for guests?” I was told I could buy one from 7eleven next door! I said that’s good to know, but do you have umbrellas available if a guest needs one. I was then told the hotel does have a few umbrellas on a first come first serve basis! The check out was a bit slower than it needed to be as the reception staff member dealing with my check out kept stopping to help a colleague beside him. He appeared more interested in what was happening with the next counter than the check out he was handing, mine.
Couple of other issues. The aircon in the room never got the room cool enough, even at night. Which was at times uncomfortable, but at least it was not too cold as I have experienced in another hotel previously.
And the elevators (4) were really too slow at the floor level. At the lobby level no problem. But at the floor level the wait was often just too long for a hotel such as this.
I did not use any of the hotel on-site facilities. Thank you.
Ajay
Stayed 5 nights in Sep 2025