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4.0 out of 5

"The Westmark Skagway is not a bad hotel, by any stretch, but the service levels are surprisingly limited, given the price. At most hotels, when you c ... " More

By a verified traveller on Thu 23 Jul 2015

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Hotel Description

Hotel perfectly located for exploring Downtown Skagway

City center stay

Steps from the hotel, you'll find Red Onion Saloon Brothel Museum and Captain William Moore Cabin. Corrington's Museum of Alaskan History and Trail of '98 Museum are also within half a mile (1 km).

Multiple dining options

This hotel features 2 restaurants and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Free self parking, a coffee shop, and luggage storage are also offered.

Cable TV

In addition to cable TV, the 114 guestrooms offer coffee/tea makers and free local calls. Other amenities include desks and free toiletries.

One King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Doubles Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Westmark Inn Skagway ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Westmark Inn Skagway

Everyone (2)
5 out of 5

Posted by on 29 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Jim Sager - GM

Thank you!

3 out of 5

Not many choices, so they can do what they want.

Pros: Clean, comfortable rooms and a convenient location.
Cons: Front desk staff service. Add some access points, so wireless Internet access is available in the guest rooms, as well as in the Cafe and Lobby.
Location: Skagway is a very touristy town. I enjoyed some of the local hiking, the "Glacier Point Wilderness Safari" and the "Days of 98" show.
The Westmark Skagway is not a bad hotel, by any stretch, but the service levels are surprisingly limited, given the price. At most hotels, when you check in, the Front Desk staff would tell you what the options for wireless Internet are in the hotel, and maybe give you a map of the town. At this hotel, they give you a key to the room and THAT'S IT. If you want to know ANYTHING ELSE, you have to ask. As other reviewers have commented, the only Internet access is in the Cafe or the Lobby. It does work there. The rooms are OK, but the upper stories in the rooms across the street are only reachable by stairs so, if you have a heavy bag, you have to lug it up the stairs. There is a service desk in the lobby for Holland America so maybe they assume that everyone staying at the hotel is booked there by that company. But that's not true; some people, like myself, booked ourselves in that hotel, simply because there aren't many choices in Skagway. However, if the hotel owners wanted to make a better impression on people who have booked themselves there independently, they would improve the service level offered by the front desk staff.

Posted by , from Apex, NC on 23 Jul. 2015

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Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. Tour/ticket assistance, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Westmark Inn Skagway. Free self parking is available.

  • 114 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Skagway, AK (SGY) (0.8 km / 0.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Westmark Inn Skagway offers 114 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary toiletries. Televisions come with premium cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Cable channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access

Food & Drink

Westmark Inn Skagway has 2 restaurants serving breakfast and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names

  • Westmark Inn Holland America Line Company
  • Westmark Holland America Line Company
  • Westmark Skagway Holland America Line Company
  • Westmark Inn Skagway Holland America Line Company
  • Westmark Inn
  • Westmark Skagway
  • Westmark Hotel Skagway
  • Westmark Inn Skagway Hotel
  • Westmark Inn Skagway a Holland America Line Company
  • Westmark Inn Skagway Hotel
  • Westmark Inn Skagway Skagway
  • Westmark Inn Skagway Hotel Skagway
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.