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Crystal Palace Boutique Hotel

4.0 star property
4-star hotel in Sofia City Center

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Photo gallery for Crystal Palace Boutique Hotel

Lunch and dinner served
Lunch and dinner served
Lunch and dinner served
Exterior
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Breakfast available
  • Parking available
  • Room service

Explore the area

View in a map
14 Shipka Street, Sofia, 1504
  • Place, Sofia University
    ‪1 min walk‬
  • Place, Bulgarian Parliament
    ‪3 min walk‬
  • Place, Alexander Nevski Cathedral
    ‪5 min walk‬
  • Airport, Sofia (SOF)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Property grounds

Deluxe Suite

  • Sleeps 2

Executive Room

  • Sleeps 2

View all photos for Junior Suite

Property grounds

Junior Suite

  • Sleeps 2

Standard Room

  • Sleeps 2

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Exterior

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  • Spa
  • Free WiFi
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4.7 out of 5, Exceptional, 718 reviews
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CA $186 total
includes taxes & fees
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About the area

Sofia

Central Sofia getaway .With a stay at this Sofia City Center hotel, you'll be steps from Doctors’ Garden and Sofia University. Cyril and Methodius National Library of Bulgaria and Bulgarian Parliament are also within half a mile (1 km).

What's nearby

  • Sofia University - 1 min walk - 0.1 km
  • Bulgarian Parliament - 3 min walk - 0.3 km
  • Alexander Nevski Cathedral - 5 min walk - 0.5 km
  • Vasil Levski Stadium - 10 min walk - 0.9 km
  • Ivan Vazov National Theatre - 12 min walk - 1.0 km

Getting around

  • Sofia Central Station - 15 min drive
  • Serdika Station - 19 min walk
  • Sofia Airport (SOF) - 15 min drive

Restaurants

  • ‪Бирен бар Тони / Beer bar Tony - ‬2 min walk
  • ‪Фабрика ДЪГА 2.0 - ‬4 min walk
  • ‪Вкусното Кебапче - ‬4 min walk
  • ‪The Place by chef Fipe - ‬4 min walk
  • ‪Клуб на архитекта (Club of the Architects) - ‬1 min walk

About this property

Crystal Palace Boutique Hotel

4-star hotel in Sofia City Center
Crystal Palace Boutique Hotel offers its guests a sauna and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

2 meeting rooms and limo/town car service are available. Spa services, multilingual staff, and concierge services are also featured at the business-friendly Crystal Palace Boutique Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Sofia hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Built in 2004
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crystal Palace Boutique Hotel offers 63 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

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Grand Hotel Sofia
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CA $199 total
includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (BGN 40 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; BGN 40 for adults and BGN 40 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Fitness facilities
  • Sauna

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for BGN 60.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BGN 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BGN 40 for adults and BGN 40 for children
  • Airport shuttle fee: BGN 90 per person (one-way)
  • Self parking fee: BGN 40 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BGN 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crystal Palace Boutique
Crystal Palace Boutique Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Sofia
Crystal Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel Sofia

Reviews

Crystal Palace Boutique Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 152 out of 249 reviews
Rating 8 - Good. 81 out of 249 reviews
Rating 6 - Okay. 12 out of 249 reviews
Rating 4 - Poor. 1 out of 249 reviews
Rating 2 - Terrible. 3 out of 249 reviews

Reviews

10/10 Excellent

Robert H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well Located and Welcoming

A comfortable hotel well located for touring the capital. It sits across from a park and the street is quiet. The staff is friendly and helpful with recommendations. Breakfast is good though coffee service gets overwhelmed and though tasty, coffee is not terribly hot. The bar and lounge is quiet but service is great. The restaurant is comfortable with excellent service - the outside decking area is very pleasant.
Stayed 3 nights in Jul 2025

10/10 Excellent

Theodor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old classic hotel with excellent location, friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely staff.
Stayed 2 nights in Jul 2025

8/10 Good

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is close to the University of Sofia and located in a lovely neighforhood. The room was comfortable and quiet. My only problem involved the lack of air-conditioning one night, making it difficult to sleep. But, that was fixed by the following day.
Stayed 6 nights in Jun 2025

8/10 Good

Theodor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old classic style hotel with friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Staff & service
Great location and very comfortable rooms
Stayed 1 night in Jun 2025

10/10 Excellent

Deidree, Vienna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a business trip, really liked my spacious room with air conditioning, water kettle, complimentary mineral water, tea, and coffee, bathtub, stable password-protected WiFi, daily cleaning, good breakfast, restaurant on site, proximity to parks and my business event venue. Only minor issue was the safe wasn’t working. Highly recommended!
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Sofia - very classy with wonderful staff and accommodations. Convenient parking garage under hotel was perfect and the breakfast was quite tasty. I was able to venture around on foot to see the sights and enjoy some very delicious Bulgarian food (and even craft beer) - can't wait to return.
Stayed 1 night in May 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel, Fantastic staff

A fabulous hotel with fantastic, friendly staff. Ideal location just a metro stop from centre at Serdika. Would absolutely stay there again and recommend it highly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Giorgio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel , clean and convenient. called a taxi to the airport at 4:00 AM and it was at the front door in five minutes.
Stayed 2 nights in Feb 2025

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marlon

Stayed 1 night in Nov 2024

10/10 Excellent

T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

OLEKSANDR, West Newton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, downtown is in walking distance
Stayed 3 nights in Nov 2024

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities
Very comfortable bed. Nice bathroom.Two armchairs. I came down for breakfast at 9am and by this time the hot food was only lukewarm but there was a good choice of cereals and cakes.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the hotel and area
Stayed 1 night in Oct 2024

10/10 Excellent

LEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Lodewyk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 6 nights in Jul 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A superb location in the Doctors Garden area of Sofia. Great cafes and bars in the vicinity but quiet across the road from a well-kept park. Staff are very accommodating. Strongly recommended. Definitely my favorite hotel in Sofia.
Stayed 2 nights in Jul 2024

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and well located hotel

Stayed 2 nights in Jun 2024

6/10 Okay

Lubomir, Nokomis

Business traveller
Liked: Cleanliness, amenities
Hotel is getting worn down. Wonderful location and close to downtown
Stayed 2 nights in Mar 2024

10/10 Excellent

Gail

Stayed 4 nights in May 2024

8/10 Good

LEON

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2024