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Best Western Springfield West Inn

2.5 star property
Hotel near Connecticut River in West Springfield

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Photo gallery for Best Western Springfield West Inn

Lobby
Free daily continental breakfast
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Free WiFi

Explore the area

View in a map
429 Riverdale Street, West Springfield, MA, 01089
  • Place, Big E
    ‪6 min walk‬
  • Place, Eastern States Exposition
    ‪4 min drive‬
  • Place, MGM Springfield
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(26 reviews)
  • Sleeps 4
  • 2 Double Beds

About the area

West Springfield

In West Springfield .A stay at this hotel places you within half a mile (1 km) of Connecticut River and 3 miles (5 km) of Eastern States Exposition. Baystate Medical Center and MassMutual Center are also within 3 miles (5 km).

What's nearby

  • Big E - 6 min walk - 0.6 km
  • Baystate Medical Center - 3 min drive - 3.6 km
  • Eastern States Exposition - 4 min drive - 4.3 km
  • MGM Springfield - 4 min drive - 4.6 km
  • Naismith Memorial Basketball Hall of Fame - 4 min drive - 5.0 km

Getting around

  • Springfield Union Station - 11 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Pride - ‬4 min drive
  • ‪Cumberland Farms - ‬3 min drive
  • ‪puerto rico bakery 1 - ‬5 min drive
  • ‪Cumberland Farms - ‬3 min drive
  • ‪Wood-N-Tap - ‬2 min drive

About this property

Best Western Springfield West Inn

Hotel near Connecticut River in West Springfield
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Springfield West Inn. Self parking is free.

This West Springfield hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 4 levels
  • Built in 1989
  • Continental breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Elevator
  • No smoking on site
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Similar properties

Check-in/check-out kiosk
Quality Inn West Springfield
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.5 out of 5, Good, 1,015 reviews
The price is CA $118
CA $135 total
includes taxes & fees
Oct 28 - Oct 29
Quality Inn West Springfield

Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 1003 reviews
Rating 8 - Good. 336 out of 1003 reviews
Rating 6 - Okay. 160 out of 1003 reviews
Rating 4 - Poor. 78 out of 1003 reviews
Rating 2 - Terrible. 62 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Bryan

Stayed 1 night in Jul 2025

8/10 Good

Joseph

Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Wendell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive not recommended…
Stayed 2 nights in Jul 2025

4/10 Poor

Julia

Stayed 1 night in Jul 2025

10/10 Excellent

Johnny, Kuna

Stayed 6 nights in Jul 2025

6/10 Okay

Melissa

Travelled with family and small children
You get what you pay
Stayed 1 night in Apr 2025

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were just finishing the lobby renovations when I arrived. It looks great. The facility is not new but they've done a great job and the rooms are nice. Helpful staff and a pretty decent breakfast which changes every day. Pool is not open. Easy-peasy parking right next to the lobby! Older female traveler - so that is important.
Stayed 5 nights in Jul 2025

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel. Under renovation. Nothing fabulous, nothing horrible.
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Every morning it smelled like marijuana towels all had stains on them couldn't run the sink for more than 45 seconds without it filling up with water refrigerator didn't work all around bad experience will never go there again
Stayed 5 nights in Jun 2025

4/10 Poor

kym

Disliked: Cleanliness, staff & service

Try a hotel further down the road.

We were here for a tournament, selected by team travel agency. The hotel was under renovation. The pool was closed, which we were counting on for the team to relax after a day of games in the heat. There was no where for our team to socialize. Total disappointment. When I checked in with my daughter there were visible crumbs on the sheets and comforter, along with long black strands of hair visible on one of the pillows. There was a lamp with no bulb and missing the lamp shade. We had our room changed and the second room was better. The evening staff were very nice and did their best to accommodate us.
Stayed 1 night in Jun 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the great job
Stayed 2 nights in Jun 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got pranked before we even checked in. Kinda funny. But renovations going on in lobby. Otherwise fine
Stayed 1 night in Jun 2025

6/10 Okay

Dayssoinae

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Tonia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but the bathroom was not cleaned well. Also the temperature was difficult to regulate in the room making it either too hot or too cold.
Stayed 4 nights in Jun 2025

8/10 Good

Giovanni

Stayed 1 night in Jun 2025

6/10 Okay

Margaret

Travelled with partner
Liked: Staff & service
Large potholes all across the driveway. Facility appeared to be having some maintenance upgrades. Room was clean but you could tell there was a lot of wear. One lamp in the room didn't work. AC in the room was very loud when it cycled on, which caused sleep disruptions throughout the night.
Stayed 1 night in Jun 2025

4/10 Poor

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Victor, mercer island

Stayed 4 nights in May 2025

4/10 Poor

Brian

Stayed 1 night in May 2025

10/10 Excellent

Maria, Mahopac

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Tamaya

Stayed 1 night in May 2025

8/10 Good

GLAYJOS

Liked: Cleanliness, amenities, property conditions & facilities
On a mano road, 5 mins car from a mall, good area, the property entrance under construction, parking lot is small, clean a renovated building. Basic Breakfast. In general pretty good
Stayed 1 night in May 2025

6/10 Okay

José

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I recently stayed at this hotel and found it to be a mixed experience. The property shows signs of wear and tear—peeling plaster, cracked toilet bowls, and aging doors detract from the overall ambiance. Additionally, the towels provided had noticeable stains, and the toiletries offered were of low quality. The napkin dispensers were mounted on the walls, which made it inconvenient to access them as needed. One notable safety concern was a large pothole in the middle of the road where rainwater drains, posing a hazard to pedestrians and vehicles alike. Despite these issues, the staff were exceptionally friendly and helpful, which made a positive impact on my stay. The hotel also offers a quiet environment, ideal for relaxation. With some attention to maintenance and updates, this hotel could become a more comfortable and enjoyable place to stay.
Stayed 1 night in May 2025