2/10 Terrible
Maria, Malden
Travelled with family
15 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not happy overall because things were not done properly from the beginning. At arrival in St Gallen I was informed that they had a problem with our accommodation and they had solved it temporarily. Then, I was to get an email with the exact way to get into the property. It took a while to get the email. We got it after the check in time. It was a cold afternoon in Switzerland and we did not know what to do or where the entrance to the place was.
After getting the information, we realized the place was very hard to get to by car. No parking and on top of a hill. We had to pull heavy luggage's 2 kids and 1 adult. The other adult had to stay with the car. After reaching the entry of the building, we got the keys and realized there was also NO elevator and we had to lift heavy luggage's to the 3rd floor. The other adult had to go around the block a few times to find parking.
The first two nights were ok. The owner came to fix the couch for the kids to sleep in. He left and said he had fixed it. When we tried to open it, we couldn't do so and the couch had metal bars sticking out (I wasn't going to let my kids sleep like that because they could get hurt).
We told the owner that we couldn't stay there in those conditions. He came personally at 11 pm threatening to kick us out. We simply wanted to leave and get a reimbursement for the nights that we were unable to be there. No response. He doesn't think this entire ordeal was unacceptable. We want money back for 3 nights.
Maria
Stayed 6 nights in Jan 2024