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Grand Jersey Hotel & Spa

5.0 star property
5-star beach hotel near Port of Jersey

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Photo gallery for Grand Jersey Hotel & Spa

Beach views, serves lunch and dinner
Superior Double Room, Ocean View | Beach/ocean view
Deluxe Double Room, Ocean View
Indoor pool
Suite, Ocean View

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Esplanade, St. Helier, Jersey, JE2 3QA
  • King Street
    ‪8 min walk‬
  • Port of Jersey
    ‪8 min walk‬
  • St. Helier Central Market
    ‪11 min walk‬
  • Jersey (JER)
    ‪8 min drive‬

Room options

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View

Superior Double Room, Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Classic Double Room, Sea View

Classic Double Room, Sea View

Classic Double Room, Sea View

9.2 out of 10
Wonderful
(17 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room (may have frosted Windows)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room (may have frosted Windows)

9.4 out of 10
Exceptional
(13 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

  • 40.4 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View

Deluxe Double Room, Ocean View

Deluxe Double Room, Ocean View

9.2 out of 10
Wonderful
(27 reviews)
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, Park View

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room, Park View

9.4 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room (may have frosted window)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Twin Room (may have frosted window)

9.4 out of 10
Exceptional
(12 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Small Classic Double

Small Classic Double

Small Classic Double

9.6 out of 10
Exceptional
(7 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, Park View

Deluxe Double or Twin Room, Park View

Deluxe Double or Twin Room, Park View

9.2 out of 10
Wonderful
(17 reviews)
  • 20 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

About the area

St. Helier

Steps from the beach.Within a 5-minute walk of this St. Helier hotel, you'll find St Aubin's Bay and Jersey Opera House. Port of Jersey and The Georgian House are also within half a mile (1 km).

What's nearby

  • King Street - 8 min walk - 0.7 km
  • Port of Jersey - 8 min walk - 0.7 km
  • Elizabeth Castle - 9 min walk - 0.8 km
  • St. Helier Central Market - 11 min walk - 0.9 km
  • St. Helier Beach - 14 min walk - 1.2 km

Getting around

  • Jersey (JER) - 14 min drive

Restaurants

  • ‪Cargo - ‬7 min walk
  • ‪The Adelphi Lounge - ‬6 min walk
  • ‪Bella Italia - ‬7 min walk
  • ‪spice of life - ‬7 min walk
  • ‪Mange Tout - Sand St - ‬7 min walk

About this property

Grand Jersey Hotel & Spa

5-star beach hotel near Port of Jersey
Grand Jersey Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. A hot tub, a sauna, and a terrace are also featured at the luxury Grand Jersey Hotel & Spa. Limited free parking is available on a first-come, first-served basis.

This 5-star St. Helier hotel is smoke free.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1890
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Grand Jersey Hotel & Spa offers 123 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This St. Helier hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Spanish

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4.4 out of 5, Excellent, 1,002 reviews
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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 6.66 per day)
  • Free self parking on site
  • Limited onsite parking (max 8 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 25 for adults and GBP 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • Private picnics

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25.00 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 6.66 per day(164 ft away; open 24 hours)
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Children under 16 years old are allowed in the pool from 7 AM to 12:30 PM and from 2 PM to 7 PM.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Jersey
Grand Jersey Hotel
Grand Jersey Hotel St. Helier
Grand Jersey St. Helier
Hotel Grand Jersey
Grand Jersey St Helier
Grand Jersey Hotel Spa
Grand Jersey Hotel & Spa Hotel
Grand Jersey Hotel & Spa St. Helier
Grand Jersey Hotel & Spa Hotel St. Helier

Grand Jersey Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 728 out of 1006 reviews
Rating 8 - Good. 214 out of 1006 reviews
Rating 6 - Okay. 43 out of 1006 reviews
Rating 4 - Poor. 12 out of 1006 reviews
Rating 2 - Terrible. 9 out of 1006 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very friendly and efficient. Breakfast was excellent in terms of choice and quality. Champagne Bar cosy. Room was a delux double but on 3rd floor so in the eaves. Dimly lit one small window, lack of plug sockets and mirror in the main room. TV signal poor. Housekeeping was good, fresh towels daily, nice touch of fresh milk in the fridge however, we had to request water to be replaced and the biscuits were not replaced after arrival not that we were desperate but would of been nice. We will stay again but maybe ask for a different floor.
Stayed 4 nights in Mar 2025

10/10 Excellent

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with easy access to the town centre for shopping and eating out. Main bus stop was a five minute walk away meaning we could get to the tourist locations around the island easily. Staff were friendly and very helpful, with a special mention to Shashini who provided great service at breakfast during our stay. Our room was spacious and nicely decorated with a very comfortable bed. One very minor issue - the toilet in the bathroom didn't always flush properly, but other than that, we had a great experience. We would definitely stay there again. Thanks!
Stayed 3 nights in Mar 2025

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent holiday
Stayed 3 nights in Mar 2025

10/10 Excellent

Carol Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was great and quite quiwt when we went in Breakfast was good wirh buffet and extra menu. Welcome was very good and staff attentive.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning beachfront setting, friendly and helpful staff. Comfortable room furnished to a good standard. Excellent pool and sauna facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment our taxi pulled up outside the hotel we were greeted and looked after our entire stay. The staff were lovely, the food was great and we had a great room. We definitely will be coming back for another visit. I’m so glad we chose this hotel, staying here really made our holiday.
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall stay good, bit of a let down as I payed for a upgrade at property and the upgraded room was worse then the original room I paid for
Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fantastic stay

A beautiful hotel, very pleasant and helpful staff, exceptional room and view. Food was incredible. Great location for easy access to St Helier and beyond. Would highly recommend and gladly stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Paul was brilliant and gave us a great welcome. All the staff were fantastic. Spa was very nice. Breakfast spot on. Clean tidy and a great place to stay. Thanks all
Stayed 3 nights in Feb 2025

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Hadi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It doesn’t look 5 star hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Johylie, Exeter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sea view and overlooking Elizabeth Castle. Plenty of fruit and refreshment available. Very good location.
Stayed 3 nights in Jan 2025

10/10 Excellent

John, Kingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel in a great location. Lovely staff! Nothing was too much! Lovely breakfast and spa and a first class experience all round!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Graham

Stayed 3 nights in Nov 2024

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Manjit

Liked: Cleanliness, staff & service
Grand jersey is not a five star hotel Rooms and bathrooms are really small The AC did not work in the first room. I was offered a second room, the shower screen did not fit and the water did not drain Maintenance entered my room without even giving me a chance to open the door. It’s not a hotel I would recommend to family or friends
Stayed 3 nights in Nov 2024

10/10 Excellent

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, great service, tasty breakfasts. Nice pool with access to steam room, sauna and jacuzzi. Great location for buses to all areas of the island. Sea view. All round lovely stay
Stayed 5 nights in Oct 2024

10/10 Excellent

Richard, South Croydon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel. We receievd a warm and friendly welcome. Check in was fast and wfficoent and we got some grway recommendations of places to visit and thinhs to do in the area. We enjoyed the Champagne Bar with tremendous vuews across the nay to Elizabether Castle which we also have from out very comfortable room on the third floor. Everythjng is so walkable here. We had dinner in the hotel which was lovely. The service is notbaly good with everyone so warm and focused on delivering a great experience. I will be back for sure.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand provides outstanding service in all areas. All the staff are excellent, providing a high standard of friendly, efficient service. Our room was to a high standard with a fine sea.view. The spa facilities are very good and the breakfast superb, offering and extensive array of buffet dishes as well as 'cook to order' and lighter options. Would not hesitate to recommend and will certainly use again.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Fantastic service from all staff set this hotel apart. Paul greeted us and invited us to check in and from there on everyone
Stayed 2 nights in Oct 2024