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Sugar Bay Resort and Spa

4.5 star property
4.5-star beachfront hotel near Sapphire Beach

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Photo gallery for Sugar Bay Resort and Spa

Private beach, white sand, scuba diving, snorkeling
Lobby
3 outdoor pools
Premium bedding, in-room safe, desk, iron/ironing board
Private beach, white sand, scuba diving, snorkeling

Reviews

7.2 out of 10
Good

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
6500 Estate Smith Bay, St. Thomas, St. Thomas, 00802
  • Place, Wyndham Sugar Bay Beach
    ‪8 min walk‬
  • Place, Lindquist Beach
    ‪3 min drive‬
  • Place, Coki Point Beach
    ‪6 min drive‬
  • Airport, St. Thomas (STT-Cyril E. King)
    ‪24 min drive‬

Room options

View all photos for Mountain View Room Only

Premium bedding, in-room safe, desk, iron/ironing board

Mountain View Room Only

  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Bay View Room Only

Premium bedding, in-room safe, desk, iron/ironing board

Bay View Room Only

  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Ocean View Room Only

Balcony

Ocean View Room Only

  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Mountain View All Inclusive

Premium bedding, in-room safe, desk, iron/ironing board

Mountain View All Inclusive

  • Mountain view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Ocean View All Inclusive

Premium bedding, in-room safe, desk, iron/ironing board

Ocean View All Inclusive

  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Bay View All Inclusive

Premium bedding, in-room safe, desk, iron/ironing board

Bay View All Inclusive

  • Bay view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

About the area

St. Thomas

On the beach.You'll find Wyndham Sugar Bay Beach and Lindquist Beach within a 15-minute walk of this St. Thomas hotel. Sapphire Beach and Cabes Point are also within 2 miles (3 km).

What's nearby

  • Wyndham Sugar Bay Beach - 8 min walk - 0.7 km
  • Lindquist Beach - 3 min drive - 1.2 km
  • Sapphire Beach - 4 min drive - 2.1 km
  • Coki Point Beach - 6 min drive - 1.9 km
  • Coral World Ocean Park - 6 min drive - 1.9 km

Getting around

  • St. Thomas (SPB-St. Thomas Seaplane Base) - 20 min drive

Restaurants

  • ‪Tarpon’s Table - ‬5 min drive
  • ‪Sapphire Beach Bar   - ‬4 min drive
  • ‪Agave - ‬5 min drive
  • ‪Duffy's Love Shack - ‬6 min drive
  • ‪Sun & Sea Bar And Grill - ‬16 min walk

About this property

Sugar Bay Resort and Spa

4.5-star beachfront hotel near Sapphire Beach
Some rates at Sugar Bay Resort and Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sugar Bay Resort and Spa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a children's club, a children's pool, and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star St. Thomas hotel.

  • 297 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 3 bars or lounges
  • 16555 sq ft of conference space
  • 1538 sq m of conference space
  • Manager's reception (free)
  • Kid's club (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Sugar Bay Resort and Spa offers 297 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations have separate sitting areas and include sofa beds and desks. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sugar Bay Spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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The price is CA $360
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includes taxes & fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Scuba diving
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Dreams Sugar Bay St. Thomas All Inclusive

Dreams Sugar All Inclusive

Dreams Sugar Bay St. Thomas

Dreams Sugar

Sugar Bay Resort St. Thomas

Sugar Bay Resort

Sugar Bay St. Thomas

Sugar Bay

Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

Wyndham Sugar Bay Resort St Thomas

Wyndham Sugar Bay St Thomas

Wyndham Sugar Bay Hotel

Sugar Bay Resort & Spa St. Thomas U.S. Virgin Islands

Sugar Bay Resort Spa

Sugar Bay Resort Spa

Sugar Bay Resort and Spa Hotel

Sugar Bay Resort and Spa St. Thomas

Sugar Bay Resort and Spa Hotel St. Thomas

Frequently asked questions

How close is Sugar Bay Resort and Spa to the airport?

Sugar Bay Resort and Spa is 7.1 mi (20-min drive) away from the St. Thomas (SPB-St. Thomas Seaplane Base) airport, the closest popular airport to the property.

Does Sugar Bay Resort and Spa have an airport shuttle?

Airport shuttle services are not available at Sugar Bay Resort and Spa.

How close is Sugar Bay Resort and Spa to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Sugar Bay Resort and Spa offer free breakfast?

Sugar Bay Resort and Spa does not offer free breakfast. It's available every day from 7 AM to 11:30 AM.

Is there a casino at Sugar Bay Resort and Spa?

No, there is no casino at this hotel.

What time is check-in at Sugar Bay Resort and Spa?

Check-in end time: anytime.

Is there free parking at Sugar Bay Resort and Spa?

This hotel offers free self parking.

Does Sugar Bay Resort and Spa have a pool?

Sugar Bay Resort and Spa features 3 outdoor pools and a children's pool.

Does Sugar Bay Resort and Spa have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, ocean views, and a poolside location.

Does Sugar Bay Resort and Spa have a spa?

Pamper yourself with a day at Sugar Bay Spa, where you can enjoy hydrotherapy, mani/pedis, and facials.

How close is Sugar Bay Resort and Spa to downtown St. Thomas?

Sugar Bay Resort and Spa is 0.8 mi away from Frydendal.

Sugar Bay Resort and Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 77 out of 293 reviews
Rating 8 - Good. 88 out of 293 reviews
Rating 6 - Okay. 76 out of 293 reviews
Rating 4 - Poor. 28 out of 293 reviews
Rating 2 - Terrible. 24 out of 293 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not happy

its not full inclusive no vip room no café for expresso less everything no wet bar in room no room service we didn't have tissue in room I could keep going but the employees awesome the place awesome the bed awesome all inclusive NOT AWESOME
Stayed 4 nights in Aug 2017
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Beautiful views, nice pool area, small beach

In need of renovation. Some in progress. Tropical relaxing atmosphere.
Stayed 4 nights in Jul 2017
Verified

8/10 Good

Bea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a very nice hotel, the only negative experience is that you had to wait for golfcarts to drive you from hotel lobby to your actual room
Stayed 1 night in Jul 2017
Verified

8/10 Good

brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

decent hotel close to the beach

the hotel itself wasn't bad, a little misleading from the pictures posted on expedia. the room was nice and updated and the pools were very nice and clean. the hotel staff was good for the most part though a few seemed rude. the only food that was good was the hibachi everything else was low grade buffett food. me and my wife got sick from the food during our stay. if your going to stay here I do recommend getting the all inclusive package otherwise the food and drinks are very overpriced.
Stayed 3 nights in Aug 2017
Verified

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Ten Years Later!

The hotel is nice, although not as nice as it was 10 years ago, when we first visited St. Thomas. The steps leading to the beach have not been renovated - they are uneven and splintered; the beach is not kept very clean and contains a lot of rocks. The food is exceptionally high, for what is served; Food preparation at the grill by the beach is unsanitary. Birds can perch above open slats where cooked food is kept, and the birds are free to fly onto the porch of the restaurant where guests eat. The restaurant that serves breakfast does nothing to prevent flies from landing on the bread and pastries. Overall, I was sadly disappointed.
Stayed 7 nights in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great week in paradise

We had a wonderful week here. Staff was wonderful. Food was good. Weather perfect. Expensive island but we expected that. Beaches were gorgeous, this beach had great snorkeling. So much wildlife at this resort. Iguanas and beautiful birds. Fantastic pool. Only ONE complaint.... roosters start going nuts at the crack of dawn so if you like to sleep in beware. Other than that we had a vacation we will never forget. Loved it.
Stayed 7 nights in Aug 2017
Verified

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Hotel!!

DO NOT STAY AT THIS RESORT! I certainly will never come to this resort ever again! The service is terribly rude (with a few exceptions) The food...a huge disappointment. No options...when paying for all inclusive you expect to have some options but they only had one restaurant open. Breakfast was inconsistent in quality and cold. Dinner was terrible. Vomit floating in the pool...no joke! Seriously...no joke! And when we alerted a staff member I am assuming nothing was done since people were still swimming in the pool. Ants in our room, the ceiling fan - could not turn on due to the amount of dust on the fan. The rooms get stuffy and hot even with the air conditioner on full blast so the ceiling fan would have been helpful. Power goes out every single day ...and at night while we are sleeping! Rocky beach - please note that you will not see a smooth sandy beach - don't let the resorts Marketing on FB fool you. The beach is very small as well. The beach chair cushions are beyond disgusting! The beach itself...talk about trash dump! Cigarettes, food, dirty cups everywhere in the sand and left all over the pool area. Employees would walk by and leave dirty cups laying around. DO NOT COME HERE!!!!! Upon check out they asked how our stay was and we said honestly the resort could use some attention...the front desks response "Awesome". Huh? My opinion...go to Little Divi in St Martin or Windjammer Landing Resort in St Lucia both 5 plus star resorts!!!
Stayed 3 nights in Aug 2017
Verified

6/10 Okay

Ms Chris

Liked: Cleanliness, staff & service, room comfort

The View vs. The Vacation

While the hotel offered amazing views and provided fabulous customer service, I was a bit disappointed with the lack of activities and with the dullness and lack of festivities.
Stayed 6 nights in Aug 2017
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sugar Bay stay

The highlight of my stay would be the hotel staff. Very friendly and courteous. The room was comfortable and enjoyed the mountain view.
Stayed 5 nights in Aug 2017
Verified

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice resort

The staff is very friendly and the grounds are beautiful and well kept. I did not do all inclusive (room only), but there was enough to do in the area and I could still take part in the activities at the resort.
Stayed 3 nights in Aug 2017
Verified

6/10 Okay

Tracy

Liked: Cleanliness, staff & service

Clean but not impressive

I had been to Sugar Bay about 10 years ago with my kids and wanted to take my daughter back because she was to young to remember. We had problems with the wrist band key to the room as soon as we checked in, after the 4th time in 24 hours we were moved to a better room. Rooms were clean but just OK. It's a decent place for families with the pools, beach and water activities, but it you are looking for luxury and adult fun this is not the place.
Stayed 3 nights in Jul 2017
Verified

4/10 Poor

Jonique

Disliked: Cleanliness, staff & service, room comfort

No Good

Living trash this is not a resort to be at on a relaxing trip this hotel is super garbage.
Stayed 4 nights in Aug 2017
Verified

6/10 Okay

Ray

Liked: Staff & service
Disliked: Cleanliness

Sugar bay just ok, no return for me

Hotel is on a mountain so it's difficult to get around with luggage and some rooms are not near an elevator. Some staff do not accommodate to kids & staff did not clean the rooms well at all. Location of hotel is good taxi ride to different locations was ok but taxis charge for every person and every bag. Food at hotel was not worth all inclusive and not even worth paying cash. Breakfast was ok but chef has tip basket which we thought was unnecessary. Hotel not really kids friendly
Stayed 4 nights in Aug 2017
Verified

6/10 Okay

Donna

Liked: Cleanliness, staff & service

Not quite up the my expectations.

THE ROOM: I paid for an ocean view. The first room that they gave to us (Room 437) looked over the water as long as you got past the rooftop of the building that is right in front of our balcony. The room has a musty smell mixed with disinfectant. The desk was all beat up and there was no chair to sit at the desk. The bed felt quite old and uncomfortable. I complained and after letting them know my that I was not happy in Room 437, they switched us to Room 135. Room 135 was very nice and a beautiful view. ELEVATORS: At least 2 elevators were broken the entire time of our stay. FOOD: Mediocre at best. But then again, just about every restaurant on St. Thomas is at the same level. We found a good one call XO located at Red Hook. We went to Red Hook for pizza but the pizza place was closed. INTERNET: Website stated FREE INTERNET. You cannot get internet in your room.. There are two computer in the internet room and one printer for boarding passes. Most rooms are very far from the front desk. This place is very large. POOL: To go to the pool, you pretty much have take a ride down on a gulf cart unless you are into long walks up and down steep hills. The pool itself is very nice and is right at the ocean. You are allowed one towel per person. CAUTION: DON'T PURCHASE PASSES TO AND FROM AIRPORT IN ADVANCE, WHICH RAN US $110.00. TAXI RIDES ARE $11/EACH TO AND FROM THE AIRPORT FROM THIS RESORT.
Stayed 4 nights in Aug 2017
Verified

10/10 Excellent

julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon trip

It was a great experience, very attentive staff, smiling and helping the customer at all times. I had originally booked a mountain view king size room and was kindly offered the ocean view room. Front desk asking after you check in if everything is fine with the room and also checking on the night before check out. Special thanks to David and Vicki from front desk.
Stayed 2 nights in Aug 2017
Verified

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsanitary facilities. Run!

Never book here. We got into bed our first night, only to discover a blood stain, the size of a silver dollar, near the pillow. We looked further and it was on the comforter, through the sheet and through to the mattress pad! It was disgusting. Either the sheets were never changed or the housekeeper bled all over and didn't notice? Really? They changed the sheet but had no comforters, son just handed us blankets. Who does this? This is an unsanitary practice! My husband touched it, we all know where that can lead. I am still having nightmares.
Stayed 1 night in Jul 2017
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place but need more food selection. Also need more entertainment.
Stayed 7 nights in Aug 2017
Verified

6/10 Okay

CC

Good food

The food was tasty and consistent. There were a lot of events and activities available for guests. The hotel staff is slow to respond. I got locked out of my room twice and desk clerks never apologized or provided any explanation. Plus, I had to walk down the lobby for service because staff NEVER answered the phone.
Stayed 5 nights in Jul 2017
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

beach was nice. AC in rooms was not great.

Hotel did not have our the rooms we booked. Had to wait to the following day.
Stayed 4 nights in Jul 2017
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resort, staff and food was amazing.

All inclusive is the way to go. The resort is beautiful, staff friendly and very attentive, rooms - beds were like marshmallows so comfy.
Stayed 4 nights in Jul 2017
Verified

8/10 Good

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view

We stayed here for 5 days and had a great experience. The staff was nice, the bartenders were very friendly and did a great job! Our room was very comfortable with a great mountain/ocean view. The food was satisfying. All inclusive is the way to go!
Stayed 4 nights in Jul 2017
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!!!

Amazing location, great service, food, people and resort!
Stayed 4 nights in Jul 2017
Verified

6/10 Okay

Rose

Liked: Staff & service

Crazy expensive food

The buffet was $49 person for dinner with only 4 kinds of meat. Meatballs, roast pork, chicken stew, grilled fish. The rest were all salads complete rip off. If you ask for 2 fillets of fish from the blonde cook she'll ignore you and give you one. There were flies flying around the dessert table. The telephone in the room did not have labels so it was not possible to call the front desk. The elevators smelled like barf.
Stayed 2 nights in Jul 2017
Verified

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Sugar Bay Resort has a well maintained grounds and very friendly staff. The building is starting to show some age however don't let that keep you from staying.
Stayed 7 nights in Jul 2017
Verified

10/10 Excellent

LaTisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't my birthday and the staff went above and beyond for me on my special day.
Stayed 1 night in Jul 2017