8/10 Good
Theresa
Dec 8, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is excellent as only a few mins walk to shops, restaurants, pubs and theatre. We only stayed one night so did not eat at the hotel. Prior to arrival, the hotel reservations team offered to guarantee us a room with a walk in shower near a lift after I mentioned I had a knee injury. I consider that excellent customer care and it was much appreciated. Their on-site car park is reasonable at £15 per night. Our room was quiet, clean and comfortable with plenty of storage space. Bathroom was clean with high quality toiletries. As well as the usual tea & coffee tray, water, soft drinks and snacks were included in the room rate which I thought was a nice touch. Unfortunately, there were a couple of downsides to our stay. There was a lack of maintenance of the room where a drawer handle came off because of a missing nut/bolt, a large patch of the bathroom ceiling was badly peeling away and, shockingly, the velvet bedspread was covered in large brownish stains (food? blood?). It was quite disgusting actually. Housekeeping should have noticed it when they were folding it to put back on the bed. I reported all this to reception (with photos) and commented that we were shocked to discover it, especially from a hotel of its calibre. However, I think we would return as there was so much to like about this hotel. This would have been a five star review had it not been for the poor room maintenance and housekeeping. We hope it improves.
Theresa
Stayed 1 night in Dec 2025
