Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
4-star Art Deco hotel near Pakuwon Mall, connected to a shopping center

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Reviews
9.6

Exceptional

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

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Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 86 out of 107 reviews" "
Rating 8 - Good. 14 out of 107 reviews" "
Rating 6 - Okay. 7 out of 107 reviews" "
Rating 4 - Poor. 0 out of 107 reviews" "
Rating 2 - Terrible. 0 out of 107 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leng teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian KimTju

Liked: Amenities
by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Stayed 7 nights in Dec 2023

10/10 Excellent

BING HAO GILES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

BING HAO GILES

Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Easy access to Pakuwon Mall
Stayed 4 nights in Nov 2023

10/10 Excellent

Boo Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023

10/10 Excellent

Eric, MISSISSAUGA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at all faculties are extremely friendly and polite, making the stay a very wonderful experience!
Stayed 3 nights in Oct 2023

10/10 Excellent

Hendry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.
Stayed 2 nights in Oct 2023

8/10 Good

Yong Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Minor need to be fix but hope to visit again
Stayed 8 nights in Sep 2023